WGU C216 Operations
Management Exam 2025/2026
– 80 Verified Questions with
Correct Answers | A Grade
Question 1
What is the primary goal of operations management in an organization?
A. Maximizing marketing efforts
C. Efficiently transforming inputs into outputs
B. Setting financial budgets
D. Managing employee relations
Rationale: Operations management focuses on efficiently managing processes to convert inputs
(e.g., raw materials) into outputs (e.g., products or services), optimizing resources in supply
chain and production systems.
Question 2
Which supply chain strategy minimizes inventory by producing only when orders are received?
A. Push strategy
C. Pull strategy
B. Forecast-driven strategy
D. Batch production
Rationale: A pull strategy, integral to lean systems, produces goods based on actual demand,
reducing excess inventory and aligning with just-in-time (JIT) principles in supply chain
management.
Question 3
What does the term “lead time” refer to in supply chain management?
A. Time to hire new employees
C. Time from order placement to delivery
B. Time to develop a new product
D. Time for quality inspections
,Rationale: Lead time measures the duration from customer order to delivery, a critical metric for
optimizing supply chain efficiency and customer satisfaction.
Question 4
Which lean principle focuses on eliminating non-value-adding activities?
A. Value stream mapping
C. Waste reduction
B. Continuous flow
D. Kaizen
Rationale: Waste reduction, a core lean principle, eliminates activities (e.g., overproduction,
waiting) that do not add value, enhancing efficiency in lean systems.
Question 5
In quality control, what does the Pareto Principle (80/20 rule) suggest?
A. 80% of defects are random
C. 80% of problems stem from 20% of causes
B. 80% of output comes from 20% of inputs
D. 20% of processes yield 80% defects
Rationale: The Pareto Principle, used in quality control, identifies that 80% of quality issues
often arise from 20% of root causes, guiding targeted improvements.
Question 6
Which forecasting method uses historical data to predict future trends?
A. Qualitative forecasting
C. Time-series forecasting
B. Delphi method
D. Causal forecasting
Rationale: Time-series forecasting analyzes historical data patterns (e.g., moving averages) to
predict future demand, a key tool in operations planning.
Question 7
What is the purpose of a Kanban system in lean operations?
A. To increase inventory levels
C. To signal production based on demand
B. To schedule employee breaks
D. To track financial performance
, Rationale: Kanban, a lean tool, uses visual signals to trigger production or replenishment based
on demand, minimizing waste and supporting pull systems.
Question 8
Which inventory management model determines the optimal order quantity to minimize costs?
A. ABC analysis
C. Economic Order Quantity (EOQ)
B. Just-in-Time (JIT)
D. Material Requirements Planning (MRP)
Rationale: EOQ calculates the order size that balances ordering and holding costs, optimizing
inventory management in supply chain operations.
Question 9
What does Total Quality Management (TQM) emphasize?
A. Cost reduction only
C. Continuous improvement in all processes
B. Employee training alone
D. Supplier negotiations
Rationale: TQM focuses on continuous improvement across all operations, ensuring quality
control and customer satisfaction through systematic processes.
Question 10
Which supply chain performance metric measures the percentage of orders delivered on time?
A. Inventory turnover
C. On-time delivery rate
B. Order accuracy
D. Cycle time
Rationale: On-time delivery rate tracks supply chain reliability, ensuring customer expectations
are met and supporting operational efficiency.
Question 11
In lean systems, what does “muda” refer to?
A. Employee training
C. Waste or non-value-adding activities
B. Continuous improvement
D. Production scheduling
Management Exam 2025/2026
– 80 Verified Questions with
Correct Answers | A Grade
Question 1
What is the primary goal of operations management in an organization?
A. Maximizing marketing efforts
C. Efficiently transforming inputs into outputs
B. Setting financial budgets
D. Managing employee relations
Rationale: Operations management focuses on efficiently managing processes to convert inputs
(e.g., raw materials) into outputs (e.g., products or services), optimizing resources in supply
chain and production systems.
Question 2
Which supply chain strategy minimizes inventory by producing only when orders are received?
A. Push strategy
C. Pull strategy
B. Forecast-driven strategy
D. Batch production
Rationale: A pull strategy, integral to lean systems, produces goods based on actual demand,
reducing excess inventory and aligning with just-in-time (JIT) principles in supply chain
management.
Question 3
What does the term “lead time” refer to in supply chain management?
A. Time to hire new employees
C. Time from order placement to delivery
B. Time to develop a new product
D. Time for quality inspections
,Rationale: Lead time measures the duration from customer order to delivery, a critical metric for
optimizing supply chain efficiency and customer satisfaction.
Question 4
Which lean principle focuses on eliminating non-value-adding activities?
A. Value stream mapping
C. Waste reduction
B. Continuous flow
D. Kaizen
Rationale: Waste reduction, a core lean principle, eliminates activities (e.g., overproduction,
waiting) that do not add value, enhancing efficiency in lean systems.
Question 5
In quality control, what does the Pareto Principle (80/20 rule) suggest?
A. 80% of defects are random
C. 80% of problems stem from 20% of causes
B. 80% of output comes from 20% of inputs
D. 20% of processes yield 80% defects
Rationale: The Pareto Principle, used in quality control, identifies that 80% of quality issues
often arise from 20% of root causes, guiding targeted improvements.
Question 6
Which forecasting method uses historical data to predict future trends?
A. Qualitative forecasting
C. Time-series forecasting
B. Delphi method
D. Causal forecasting
Rationale: Time-series forecasting analyzes historical data patterns (e.g., moving averages) to
predict future demand, a key tool in operations planning.
Question 7
What is the purpose of a Kanban system in lean operations?
A. To increase inventory levels
C. To signal production based on demand
B. To schedule employee breaks
D. To track financial performance
, Rationale: Kanban, a lean tool, uses visual signals to trigger production or replenishment based
on demand, minimizing waste and supporting pull systems.
Question 8
Which inventory management model determines the optimal order quantity to minimize costs?
A. ABC analysis
C. Economic Order Quantity (EOQ)
B. Just-in-Time (JIT)
D. Material Requirements Planning (MRP)
Rationale: EOQ calculates the order size that balances ordering and holding costs, optimizing
inventory management in supply chain operations.
Question 9
What does Total Quality Management (TQM) emphasize?
A. Cost reduction only
C. Continuous improvement in all processes
B. Employee training alone
D. Supplier negotiations
Rationale: TQM focuses on continuous improvement across all operations, ensuring quality
control and customer satisfaction through systematic processes.
Question 10
Which supply chain performance metric measures the percentage of orders delivered on time?
A. Inventory turnover
C. On-time delivery rate
B. Order accuracy
D. Cycle time
Rationale: On-time delivery rate tracks supply chain reliability, ensuring customer expectations
are met and supporting operational efficiency.
Question 11
In lean systems, what does “muda” refer to?
A. Employee training
C. Waste or non-value-adding activities
B. Continuous improvement
D. Production scheduling
