Salesforce Certified Associate Exam Study Notes + Glossary Terms
COMPREHENSIVE QUESTIONS AND VERIFIED DETAILED
SOLUTIONS |COMPLETE SOLUTIONS |A+ GRADED |100%
CORRECT!! LATEST VERSION 2025-2026
Terms in this set (109)
This product is for selling B2B What is the Salesforce Commerce cloud?
or B2C.
It has a green shopping
cart icon that focuses on
B2C transactions. Basically,
it is e-commerce shopping
that leads back to a
Salesforce org to fulfill
and ship orders.
It is similar to Shopify.
This product does What is Einstein Analytics?
enterprise-level analytics
on
your customer data.
It is a part of Salesforce
360. It uses all the orgs
data to come to AI
conclusions that are better
and faster solutions for the
org.
,This product is used to What is Mulesoft?
integrate systems.
It is an automation platform
that pulls from different
APIs and systems that
puts
information in one central
place for analytics and
integration.
This product is used to What is Health cloud?
connect the Patient Journey
for Healthcare Providers.
It is a patient centric model
for the
healthcare industry that is
more secure. It keeps up
with appts, follow ups,
prescriptions and makes it
easier to remain HIPPA
compliant.
This product is used to What is Sustainability / Net zero cloud?
track, report, and analyze
environmental data.
It breaks down sustainability
for
environment friendly
business uses. It shows
your org where it can
improve. It's a way to take
back info to clients to
show how sustainable and
responsible they are.
,This is a no-code, point-and- What is declarative programming?
click
programming with
development features
throughout Salesforce.
These features are:
Flows - a way to
simplify different
processes →
example: renewal
opportunities needed on an
annual year basis, you can
make this an automatic
annual renewal with flows
Approval processes - a way
to submit a record to a
manager for approval →
example: you need to
submit a discount code for
your customer, you can use
click automation to send it
to your manager for them
to approve.
This is a coding programming What is programmatic programming?
development. These
salesforce features consist
of:
Case escalation rules -
email turns into a case
within the system
Auto response rules -
automatic messages when
contacting people
, Assignment rules - route
the right records to certain
people
A person who does day-to- What does a Salesforce Admin do?
day updates for the org.
They are familiar with end-
user experiences and the
backend of
Salesforce.
A person who focuses on What does a Salesforce Architect do?
the technical knowledge
of how the platform
works. They are the big
visionaries. Work is based
on code. They work on
big projects and
spearhead business problems
and
solutions to put them into
chunks that they build out.
They are like a builder of a
home.
A person who is code heavy What does a Salesforce Developer do?
and builds out areas within
the platform. The best
people in this role are also
admins because they
create code for things admins
can't do.
A person who uses the What does a Salesforce Marketer do?
marketing cloud
tools to bring in new
customers for the org.
COMPREHENSIVE QUESTIONS AND VERIFIED DETAILED
SOLUTIONS |COMPLETE SOLUTIONS |A+ GRADED |100%
CORRECT!! LATEST VERSION 2025-2026
Terms in this set (109)
This product is for selling B2B What is the Salesforce Commerce cloud?
or B2C.
It has a green shopping
cart icon that focuses on
B2C transactions. Basically,
it is e-commerce shopping
that leads back to a
Salesforce org to fulfill
and ship orders.
It is similar to Shopify.
This product does What is Einstein Analytics?
enterprise-level analytics
on
your customer data.
It is a part of Salesforce
360. It uses all the orgs
data to come to AI
conclusions that are better
and faster solutions for the
org.
,This product is used to What is Mulesoft?
integrate systems.
It is an automation platform
that pulls from different
APIs and systems that
puts
information in one central
place for analytics and
integration.
This product is used to What is Health cloud?
connect the Patient Journey
for Healthcare Providers.
It is a patient centric model
for the
healthcare industry that is
more secure. It keeps up
with appts, follow ups,
prescriptions and makes it
easier to remain HIPPA
compliant.
This product is used to What is Sustainability / Net zero cloud?
track, report, and analyze
environmental data.
It breaks down sustainability
for
environment friendly
business uses. It shows
your org where it can
improve. It's a way to take
back info to clients to
show how sustainable and
responsible they are.
,This is a no-code, point-and- What is declarative programming?
click
programming with
development features
throughout Salesforce.
These features are:
Flows - a way to
simplify different
processes →
example: renewal
opportunities needed on an
annual year basis, you can
make this an automatic
annual renewal with flows
Approval processes - a way
to submit a record to a
manager for approval →
example: you need to
submit a discount code for
your customer, you can use
click automation to send it
to your manager for them
to approve.
This is a coding programming What is programmatic programming?
development. These
salesforce features consist
of:
Case escalation rules -
email turns into a case
within the system
Auto response rules -
automatic messages when
contacting people
, Assignment rules - route
the right records to certain
people
A person who does day-to- What does a Salesforce Admin do?
day updates for the org.
They are familiar with end-
user experiences and the
backend of
Salesforce.
A person who focuses on What does a Salesforce Architect do?
the technical knowledge
of how the platform
works. They are the big
visionaries. Work is based
on code. They work on
big projects and
spearhead business problems
and
solutions to put them into
chunks that they build out.
They are like a builder of a
home.
A person who is code heavy What does a Salesforce Developer do?
and builds out areas within
the platform. The best
people in this role are also
admins because they
create code for things admins
can't do.
A person who uses the What does a Salesforce Marketer do?
marketing cloud
tools to bring in new
customers for the org.
