WGU C202 - MANAGING HUMAN
CAPITAL (KNOW TO
PASS)QUESTIONS &
ANSWERS(RATED A+)
- ANSWERHRM supports the organization by creating the system that:
- acquires, motivates, manages, develops & retains talent
- improves efficiency & contributes to revenue growth
- complies with legal requirements & limits risk
- ANSWERHRM supports leaders by:
- Performing 6 primary functions to support today's leaders
- Providing professional development opportunities to employees to develop
tomorrow's leaders
- ANSWERWhat are the HRM's 6 primary functions?
- Staffing
- Performance Management
- Training & Development
- Health & Safety
- Employee-Management Relations
- Rewards & Benefits
- ANSWERHRM's role in the organization's Change:
- HRM communicates, builds trust, reduces uncertainty, and reinforces culture.
- Biggest challenges include mergers & acquisitions (most often derailed by culture
issues)
- ANSWERHRM's role in the organization's Culture:
- "The way we see and do things around here"
- The norms, values, and assumptions within the organization that guide employees'
attitudes and behaviors
- ANSWERSteps to creating effective training: "NoDie"
Needs
Objectives
, Design
Implement
Evaluate (can use Kirkpatrick's Kirkpatrick's Evaluation method)
- ANSWERKirkpatrick's Evaluation method:
1) Reaction
2) Learning
3) Behavior
4) Results
- ANSWER4 broad types of organizational cultures:
- Entrepreneurial
- Bureaucratic
- Consensual
- Competitive
* Performance culture = focuses on hiring, retaining, developing, motivating, and
making work assignments based on performance data and results
- ANSWERTypes of organizational cultures:
- Entrepreneurial = Emphasizes creativity, innovation, and risk-taking
(e.g. EA, the video game company)
- ANSWERTypes of organizational cultures:
- Bureaucratic = Emphasizes formal structures and the correct implementation of
organizational procedures, norms, and rules.
(e.g. Pharmacies and Drug Manufacturers)
- ANSWERTypes of organizational cultures:
- Consensual = Emphasizes loyalty and tradition, and encourages employees to stay
with the organization for a long time.
(e.g. MIlitary and Law Firms
- ANSWERTypes of organizational cultures:
- Competitive = Emphasizes competitive advantage and market superiority.
(e.g. Stock trading firms)
- ANSWERStandards to Resolve Ethical Dilemmas:
Common Good
Fairness
Rights
CAPITAL (KNOW TO
PASS)QUESTIONS &
ANSWERS(RATED A+)
- ANSWERHRM supports the organization by creating the system that:
- acquires, motivates, manages, develops & retains talent
- improves efficiency & contributes to revenue growth
- complies with legal requirements & limits risk
- ANSWERHRM supports leaders by:
- Performing 6 primary functions to support today's leaders
- Providing professional development opportunities to employees to develop
tomorrow's leaders
- ANSWERWhat are the HRM's 6 primary functions?
- Staffing
- Performance Management
- Training & Development
- Health & Safety
- Employee-Management Relations
- Rewards & Benefits
- ANSWERHRM's role in the organization's Change:
- HRM communicates, builds trust, reduces uncertainty, and reinforces culture.
- Biggest challenges include mergers & acquisitions (most often derailed by culture
issues)
- ANSWERHRM's role in the organization's Culture:
- "The way we see and do things around here"
- The norms, values, and assumptions within the organization that guide employees'
attitudes and behaviors
- ANSWERSteps to creating effective training: "NoDie"
Needs
Objectives
, Design
Implement
Evaluate (can use Kirkpatrick's Kirkpatrick's Evaluation method)
- ANSWERKirkpatrick's Evaluation method:
1) Reaction
2) Learning
3) Behavior
4) Results
- ANSWER4 broad types of organizational cultures:
- Entrepreneurial
- Bureaucratic
- Consensual
- Competitive
* Performance culture = focuses on hiring, retaining, developing, motivating, and
making work assignments based on performance data and results
- ANSWERTypes of organizational cultures:
- Entrepreneurial = Emphasizes creativity, innovation, and risk-taking
(e.g. EA, the video game company)
- ANSWERTypes of organizational cultures:
- Bureaucratic = Emphasizes formal structures and the correct implementation of
organizational procedures, norms, and rules.
(e.g. Pharmacies and Drug Manufacturers)
- ANSWERTypes of organizational cultures:
- Consensual = Emphasizes loyalty and tradition, and encourages employees to stay
with the organization for a long time.
(e.g. MIlitary and Law Firms
- ANSWERTypes of organizational cultures:
- Competitive = Emphasizes competitive advantage and market superiority.
(e.g. Stock trading firms)
- ANSWERStandards to Resolve Ethical Dilemmas:
Common Good
Fairness
Rights
