IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
Which of the following is NOT one of the classifications of
healthcare organizations?
A. Proprietary or for-profit D. INDIVIDUAL HEALTHCARE is NOT one of the classifica-
B. Not for-profit tions of healthcare organizations.
C. Government-supported
D. Individual healthcare
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
C. HIGH PERCENTAGE OF TECHNICAL AND PROFESSIONAL
B. Mostly female staff
STAFF is NOT a risk issue for healthcare.
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open
Which of the following is usually at the top of the organi-
zational chart?
A. Board of directors A. BOARD OF DIRECTORS is usually at the top of the orga-
B. Department leaders nizational chart.
C. Assistant Administrators
D. Vice Presidents
Which of the following statements best describes employ-
ees?
A. Medical staff contracted by the facility B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best
B. All staff directly employed by the facility describes employees.
C. Volunteers who donate their time
D. Contracted persons
Security uses senior management's endorsement to build
what kind of a program?
A. Strong and effective A. Security uses senior management's endorsement to
B. A program that works in a small part of the facility build a STRONG AND EFFECTIVE program.
C. Generally effective
D. Strong and simple
2025/2026
, IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
How should friendships and inter-personal relationships
between security officers and staff members from other
departments be treated? D. Friendships and inter-personal relationships between
A. Discouraged security officers and staff members from other depart-
B. Encouraged ments should be ENCOURAGED, BUT SECURITY STAFF ED-
C. Encouraged, but monitored UCATED ABOUT ETHICS AND AVOIDING FAVORITISM.
D. Encouraged, but security staff educated about ethics
and avoiding favoritism
Which of the following allows a department to assess its
cost-effectiveness within an organization?
A. Crime analysis C. BENCHMARKING allows a department to assess its
B. Risk assessment cost-effectiveness within an organization.
C. Benchmarking
D. Evaluation surveys
What must the primary overriding concern of any security
department be?
A. Its image B. The safety and well-being of anyone in the facility must
B. The safety and well-being of anyone in the facility. the primary overriding concern of any security department
C. The goals and mission of the entity employing the .
security services
D. Cost-effectiveness
Which of the following are skills a security professional
should have and use at all times?
D. ALL OF THE ABOVE: A security professional should have
A. Good observation skills
and use GOOD OBSERVATION SKILLS, GOOD COMMUNI-
B. Good communications skills
CATIONS SKILLS AND TOLERANCE at all times.
C. Tolerance
D. All of the Above
Why are vendors potentially a high security risk to a
healthcare facility?
2025/2026
, IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
A. Vendors often have access to sensitive areas yet staff
of the healthcare organization may know very little about
vendors' backgrounds
A. Vendors are potentially a high security risk to a health-
B. Vendors typically drive large vehicles that can conceal care facility because VENDORS OFTEN HAVE ACCESS TO
large amounts of stolen property or contraband. SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANI-
ZATION MAY KNOW VERY LITTLE ABOUT VENDORS' BACK-
C. Competing vendors may clash at a facility GROUNDS.
D. Vendors may be bringing in high-demand products
that could be targeted for theft.
In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's
family? D. In the patient- and family-centered care philosophy,
A. Patient's parents or legal guardians THE PATIENT, determines which individuals are part of the
B. Nursing staff patient's family, PROVIDED HE OR SHE IS DEVELOPMEN-
C. Attending physician TALLY MATURE AND COMPETENT TO DO SO.
D. The patient, provided he or she is developmentally
mature and competent to do so.
Which of the following is NOT an example of an external
customer?
A. Patients
C. EMPLOYEES is not an example of an external customer.
B. Vendors
C. Employees
D. Regulatory agencies
Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE
A. Clean uniform
TROUSERS does NOT help the security uniform commu-
B. Wearing the uniform shirt outside of the trousers
nicate an appropriate message to the public.
C. Well-cared for uniform
D. Shined footwear
2025/2026
, IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
Which of the following is NOT an example of undesirable
behavior and demeanor in a security officer?
A. Bad attitude D. CONFIDENCE is NOT an example of an undesirable
B. Dishonesty behavior and demeanor in a security officer.
C. Impoliteness
D. Confidence
What is the relationship between employees and man-
agement sometimes called?
A. Employee relations A. The relationship between employees and management
B. Confidentiality is sometimes called EMPLOYEE RELATIONS.
C. Family Interaction
D. Tense conversation
Which of the following may union members NOT do dur-
ing picketing?
A. Carry signs C. Union members may not BLOCK ENTRANCES TO THE
B. Protest management decisions FACILITY during picketing.
C. Block entrances to the facility
D. Congregate outside the facility
Which of the following is NOT a true statement about
customers' perceptions of their experience?
B. INTERACTION CAN ONLY BE PERCEIVED BY THE WORDS
A. Interaction is subject to personal interpretation
STATED is NOT a true statement about customer's percep-
B. Interaction can only be perceived by the words stated
tion of their experience..
C. Interaction is affected by body language
D. Interaction is affected by all of your actions
Which of the following is NOT one of the three powerful,
personal reasons to provide great customer service?
C. TRYING TO IMPRESS YOUR SUPERVISOR is NOT one
A. More job satisfaction
of the three powerful, personal reasons to provide great
B. Less stress and hassle
customer service.
C. Trying to impress your supervisor
D. More job success
2025/2026
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
Which of the following is NOT one of the classifications of
healthcare organizations?
A. Proprietary or for-profit D. INDIVIDUAL HEALTHCARE is NOT one of the classifica-
B. Not for-profit tions of healthcare organizations.
C. Government-supported
D. Individual healthcare
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
C. HIGH PERCENTAGE OF TECHNICAL AND PROFESSIONAL
B. Mostly female staff
STAFF is NOT a risk issue for healthcare.
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open
Which of the following is usually at the top of the organi-
zational chart?
A. Board of directors A. BOARD OF DIRECTORS is usually at the top of the orga-
B. Department leaders nizational chart.
C. Assistant Administrators
D. Vice Presidents
Which of the following statements best describes employ-
ees?
A. Medical staff contracted by the facility B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best
B. All staff directly employed by the facility describes employees.
C. Volunteers who donate their time
D. Contracted persons
Security uses senior management's endorsement to build
what kind of a program?
A. Strong and effective A. Security uses senior management's endorsement to
B. A program that works in a small part of the facility build a STRONG AND EFFECTIVE program.
C. Generally effective
D. Strong and simple
2025/2026
, IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
How should friendships and inter-personal relationships
between security officers and staff members from other
departments be treated? D. Friendships and inter-personal relationships between
A. Discouraged security officers and staff members from other depart-
B. Encouraged ments should be ENCOURAGED, BUT SECURITY STAFF ED-
C. Encouraged, but monitored UCATED ABOUT ETHICS AND AVOIDING FAVORITISM.
D. Encouraged, but security staff educated about ethics
and avoiding favoritism
Which of the following allows a department to assess its
cost-effectiveness within an organization?
A. Crime analysis C. BENCHMARKING allows a department to assess its
B. Risk assessment cost-effectiveness within an organization.
C. Benchmarking
D. Evaluation surveys
What must the primary overriding concern of any security
department be?
A. Its image B. The safety and well-being of anyone in the facility must
B. The safety and well-being of anyone in the facility. the primary overriding concern of any security department
C. The goals and mission of the entity employing the .
security services
D. Cost-effectiveness
Which of the following are skills a security professional
should have and use at all times?
D. ALL OF THE ABOVE: A security professional should have
A. Good observation skills
and use GOOD OBSERVATION SKILLS, GOOD COMMUNI-
B. Good communications skills
CATIONS SKILLS AND TOLERANCE at all times.
C. Tolerance
D. All of the Above
Why are vendors potentially a high security risk to a
healthcare facility?
2025/2026
, IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
A. Vendors often have access to sensitive areas yet staff
of the healthcare organization may know very little about
vendors' backgrounds
A. Vendors are potentially a high security risk to a health-
B. Vendors typically drive large vehicles that can conceal care facility because VENDORS OFTEN HAVE ACCESS TO
large amounts of stolen property or contraband. SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANI-
ZATION MAY KNOW VERY LITTLE ABOUT VENDORS' BACK-
C. Competing vendors may clash at a facility GROUNDS.
D. Vendors may be bringing in high-demand products
that could be targeted for theft.
In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's
family? D. In the patient- and family-centered care philosophy,
A. Patient's parents or legal guardians THE PATIENT, determines which individuals are part of the
B. Nursing staff patient's family, PROVIDED HE OR SHE IS DEVELOPMEN-
C. Attending physician TALLY MATURE AND COMPETENT TO DO SO.
D. The patient, provided he or she is developmentally
mature and competent to do so.
Which of the following is NOT an example of an external
customer?
A. Patients
C. EMPLOYEES is not an example of an external customer.
B. Vendors
C. Employees
D. Regulatory agencies
Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE
A. Clean uniform
TROUSERS does NOT help the security uniform commu-
B. Wearing the uniform shirt outside of the trousers
nicate an appropriate message to the public.
C. Well-cared for uniform
D. Shined footwear
2025/2026
, IAHSS BASIC TRAINING
IAHSS FOR
BASIC TRAINING HEALTHCARE
FOR SECURITY
HEALTHCARE SECURITY OFFICERS
OFFICERS
Study online at https://quizlet.com/_1gxft3
Which of the following is NOT an example of undesirable
behavior and demeanor in a security officer?
A. Bad attitude D. CONFIDENCE is NOT an example of an undesirable
B. Dishonesty behavior and demeanor in a security officer.
C. Impoliteness
D. Confidence
What is the relationship between employees and man-
agement sometimes called?
A. Employee relations A. The relationship between employees and management
B. Confidentiality is sometimes called EMPLOYEE RELATIONS.
C. Family Interaction
D. Tense conversation
Which of the following may union members NOT do dur-
ing picketing?
A. Carry signs C. Union members may not BLOCK ENTRANCES TO THE
B. Protest management decisions FACILITY during picketing.
C. Block entrances to the facility
D. Congregate outside the facility
Which of the following is NOT a true statement about
customers' perceptions of their experience?
B. INTERACTION CAN ONLY BE PERCEIVED BY THE WORDS
A. Interaction is subject to personal interpretation
STATED is NOT a true statement about customer's percep-
B. Interaction can only be perceived by the words stated
tion of their experience..
C. Interaction is affected by body language
D. Interaction is affected by all of your actions
Which of the following is NOT one of the three powerful,
personal reasons to provide great customer service?
C. TRYING TO IMPRESS YOUR SUPERVISOR is NOT one
A. More job satisfaction
of the three powerful, personal reasons to provide great
B. Less stress and hassle
customer service.
C. Trying to impress your supervisor
D. More job success
2025/2026
