Texas Roadhouse
Server Training
Questions and
Correct Answers
What is service with a HEART?
Answer: H - Howdy (greeting 15-45
seconds) E - Engage (Drinks/order 2-3
mins)
A - Arrive (apps 6-8 mins, entrees 12-15
mins) R - Respond (Maintenance/Service
13 minutes) T - Thank You (Wrap up 5
minutes)
What are the adjectives to associate with each letter in HEART?
Answer: H - Friendly, Energetic, Fun
E - Knowledgeable, Passionate,
Care/Concern A - Proud, Present,
Attentive
R - Kind, Courteous, Respectful
, T - Genuine, Memorable, Grateful
What are our made from scratch dressings?
Answer: Ranch, Italian, Thousand Island, Honey Mustard, Bleu Cheese,
vinaigrette
What are the appetizers?
Answer: Rattlesnakes -
10 Boneless Wings - 8 oz
Fried Pickles - 7 oz
Killer Ribs - 4 bone
Grilled Shrimp - 5
shrimp Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
House/Caesar
Salad
Combo app - wings, rattlesnake bites, tater skins
Server Training
Questions and
Correct Answers
What is service with a HEART?
Answer: H - Howdy (greeting 15-45
seconds) E - Engage (Drinks/order 2-3
mins)
A - Arrive (apps 6-8 mins, entrees 12-15
mins) R - Respond (Maintenance/Service
13 minutes) T - Thank You (Wrap up 5
minutes)
What are the adjectives to associate with each letter in HEART?
Answer: H - Friendly, Energetic, Fun
E - Knowledgeable, Passionate,
Care/Concern A - Proud, Present,
Attentive
R - Kind, Courteous, Respectful
, T - Genuine, Memorable, Grateful
What are our made from scratch dressings?
Answer: Ranch, Italian, Thousand Island, Honey Mustard, Bleu Cheese,
vinaigrette
What are the appetizers?
Answer: Rattlesnakes -
10 Boneless Wings - 8 oz
Fried Pickles - 7 oz
Killer Ribs - 4 bone
Grilled Shrimp - 5
shrimp Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
House/Caesar
Salad
Combo app - wings, rattlesnake bites, tater skins
