Management and Organizational Behavior Study Guide:
Key Concepts, Communication, Motivation, and
Workplace Practices
Managers spend the majority of their time in which activity? - ✔✔Communicating
Networking accounts for what portion of all positions found by job candidates? - ✔✔Two-thirds
Which gesture in nonverbal communication is probably less uniformly understood in all cultures? -
✔✔Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization are goals, limited
resources, and - ✔✔People
What advice should you give a supervisor about relationships with subordinates? - ✔✔Give
compliments freely
Standards that evaluate output with regard to expectations are known as - ✔✔Performance
Universal greeting in the United States - ✔✔A handshake
Communication, coordination, and collusion are three classes of behavior in an - ✔✔Oligopoly
An insecure employee performs best under which kind of leadership? - ✔✔Autocratic
Focus in the task level of operations is an aspect of - ✔✔Scientific management
In value chain management, the power is held by the - ✔✔Customers
, Positive stress is also known as - ✔✔Eustress
During a presentation, a speaker's persuasive skills should include - ✔✔High eye contact
Disadvantage of working in groups or teams - ✔✔Groupthink
Work structure has a major influence on worker - ✔✔Motivation
According to Maslow; A manager who praises a subordinate is fulfilling the worker's - ✔✔Esteem needs
One advantage of a line organization is its - ✔✔Consistency
The idea that conflict is natural and not always evil describes conflict from the - ✔✔Human relations
view
Higher management most frequently uses the formal communication channel called - ✔✔Downward
Fixed-and-variable ratio schedules are reinforcement techniques that are - ✔✔Intermittent
Growth and psychological development on the job fulfill an individual's need for - ✔✔Self-actualization
Individual's incentive plan - ✔✔Piecework plan
The conflict management style which tends to lead to the overall best solution is - ✔✔Collaborating
An organization that requires employees to report to only one supervisor is using effective - ✔✔Unity of
command
Key Concepts, Communication, Motivation, and
Workplace Practices
Managers spend the majority of their time in which activity? - ✔✔Communicating
Networking accounts for what portion of all positions found by job candidates? - ✔✔Two-thirds
Which gesture in nonverbal communication is probably less uniformly understood in all cultures? -
✔✔Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization are goals, limited
resources, and - ✔✔People
What advice should you give a supervisor about relationships with subordinates? - ✔✔Give
compliments freely
Standards that evaluate output with regard to expectations are known as - ✔✔Performance
Universal greeting in the United States - ✔✔A handshake
Communication, coordination, and collusion are three classes of behavior in an - ✔✔Oligopoly
An insecure employee performs best under which kind of leadership? - ✔✔Autocratic
Focus in the task level of operations is an aspect of - ✔✔Scientific management
In value chain management, the power is held by the - ✔✔Customers
, Positive stress is also known as - ✔✔Eustress
During a presentation, a speaker's persuasive skills should include - ✔✔High eye contact
Disadvantage of working in groups or teams - ✔✔Groupthink
Work structure has a major influence on worker - ✔✔Motivation
According to Maslow; A manager who praises a subordinate is fulfilling the worker's - ✔✔Esteem needs
One advantage of a line organization is its - ✔✔Consistency
The idea that conflict is natural and not always evil describes conflict from the - ✔✔Human relations
view
Higher management most frequently uses the formal communication channel called - ✔✔Downward
Fixed-and-variable ratio schedules are reinforcement techniques that are - ✔✔Intermittent
Growth and psychological development on the job fulfill an individual's need for - ✔✔Self-actualization
Individual's incentive plan - ✔✔Piecework plan
The conflict management style which tends to lead to the overall best solution is - ✔✔Collaborating
An organization that requires employees to report to only one supervisor is using effective - ✔✔Unity of
command
