USPS SALES AND SERVICES
ASSOCIATE TRAINING EXAM 2
LATEST VERSIONS 2025-2026
ACTUAL EXAM REAL EXAM
QUESTIONS AND CORRECT
DEATILED ANSWERS
/.Perception is
Reality
/.What are our goals?
Grow revenue, increase market share, develop lifetime customers.
/.What are some non-verbal communication cues?
Body movement, facial expressions, personal space.
/.The SSA shows communication is occurring when they ask the hazmat
question?
True.
/.Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent?
Squarely face the person. Open your posture. Lean towards the sender. Eye contact.
Relax.
/.What is a value proposition?
, The value to the customer of the product features and benefits....how the customer feels
the product meets their needs.
/.What is "need satisfaction selling"?
The understanding of a customer's needs through the use of probing questions and
careful listening
.
/.What are some examples of the use of the "language of needs"?
I need, I want, I'm looking for, It's important, etc
.
/.When you sell maximum value you are meeting the customer's __________.
Needs
/.What is a need?
A desire to improve or accomplish something.
/.An informed mutual decision with the customer on service/products is
___________.
A successful sales transaction.
/.What does G.I.S.T. stand for in the processing of engaging customers?
Greet, Inquire, Suggest, Thank.
/.A common myth in communication is that listeners receive the same ______ all
the time.
Message.
/.If you ask a customer if they would like to send a package Priority Mail Express,
which is guaranteed to arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be?
Suggest.
ASSOCIATE TRAINING EXAM 2
LATEST VERSIONS 2025-2026
ACTUAL EXAM REAL EXAM
QUESTIONS AND CORRECT
DEATILED ANSWERS
/.Perception is
Reality
/.What are our goals?
Grow revenue, increase market share, develop lifetime customers.
/.What are some non-verbal communication cues?
Body movement, facial expressions, personal space.
/.The SSA shows communication is occurring when they ask the hazmat
question?
True.
/.Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent?
Squarely face the person. Open your posture. Lean towards the sender. Eye contact.
Relax.
/.What is a value proposition?
, The value to the customer of the product features and benefits....how the customer feels
the product meets their needs.
/.What is "need satisfaction selling"?
The understanding of a customer's needs through the use of probing questions and
careful listening
.
/.What are some examples of the use of the "language of needs"?
I need, I want, I'm looking for, It's important, etc
.
/.When you sell maximum value you are meeting the customer's __________.
Needs
/.What is a need?
A desire to improve or accomplish something.
/.An informed mutual decision with the customer on service/products is
___________.
A successful sales transaction.
/.What does G.I.S.T. stand for in the processing of engaging customers?
Greet, Inquire, Suggest, Thank.
/.A common myth in communication is that listeners receive the same ______ all
the time.
Message.
/.If you ask a customer if they would like to send a package Priority Mail Express,
which is guaranteed to arrive tomorrow, with $100 insurance and tracking
included.....what park of G.I.S.T. would this be?
Suggest.
