Test Bank for Managing for Quality and Performance Excellence 11th Edition Evans / All Chapters 1 - 14 / Full Complete

Managing for quality and performance excellence 10th edition test bank by James
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h R. Evans, William M. Lindsay
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1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
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hproduction- marketing value chain.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.01 Defining Quality h h



KEYWORDS: Bloom's: Knowledge h




2. The transcendent definition of quality was first defined as the goodness of a product.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.01 Defining Quality h h



KEYWORDS: Bloom's: Comprehension h




3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.01 Defining Quality h h



KEYWORDS: Bloom's: Knowledge h




4. The user perspective of quality judges a product based on how well the product performs its intended function.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.01 Defining Quality h h

,KEYWORDS: Bloom's: Knowledge
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5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
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a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate h



ACCREDITING STANDARDS: BUSPROG: Analytic
h h h


DISC: Creation of Value h h h


TOPICS: DESC.EVAB.17.01.01 Defining Quality h h



KEYWORDS: Bloom's: Comprehension h




6. Inspection was the primary means of quality control during the first half of the twentieth century.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.02 History of Quality Management h h h h



KEYWORDS: Bloom's: Knowledge h




7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of
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top managers as it was recognized as the key to worldwide success.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.02 History of Quality Management h h h h



KEYWORDS: Bloom's: Comprehension h




8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
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failures or stock price drops are the result of poor quality.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h


TOPICS: DESC.EVAB.17.01.02 History of Quality Management h h h h



KEYWORDS: Bloom's: Comprehension h




9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers,
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and not for front-line employees.
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a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h


TOPICS: DESC.EVAB.17.01.02 History of Quality Management h h h h



KEYWORDS: Bloom's: Knowledge h




10. It is the responsibility of the marketing and sales department to learn about the products and product
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features that consumers want, and the prices they are willing to pay for those products.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing h h h



KEYWORDS: Bloom's: Knowledge h




11. The receiving department in an organization ensures that the delivered items are of the quality specified by
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the purchase contract.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
h h h


DISC: Creation of Value h h h


TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing h h h



KEYWORDS: Bloom's: Knowledge h




12. The function of tool engineers in manufacturing industries is to work with product design engineers to
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develop realistic specifications.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy h



ACCREDITING STANDARDS: BUSPROG: Analytic
h h h


DISC: Creation of Value h h h



TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing h h h



KEYWORDS: Bloom's: Knowledge h




13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be
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used to improve quality of the products rather than simply to remove defective items.
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