, TESTBANK FOR Information Technology for
Management 13th Edition Turban
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Test Bank Questions
Chapter #1: Harnessing the Power of Digital Transformation
Correct answers marked with an asterisk (*). Page numbers given are for the start of the
section and not the location of the question.
True/False
Case 1.1 Opening Case
Cirque du Soleil Is Flying High Thanks to Its Post Pandemic Customer-Centric Digital
Transformation
Page 2
1. The Cirque du Soleil Entertainment Group known worldwide for its world-class concerts.
True
*False
2. Cirque du Soleil has one touring show.
True
*False
Introduction
Page 3
3. Only larger companies are vulnerable to some type of digital disruption.
True
*False
Information Technology for Management 13th 1 Chapter 1 Test Bank
,Digital Transformation
Page 5
4. Digital transformation is usually initially driven by management’s desire for a radical
overhaul of business processes.
True
*False
Three Stages of Successful Digital Transformation
Page 5
5. Machine-to-machine (M2M) technologies are an easy-to-read, often single-page, real-time
user interface, showing a graphical presentation of the current status and historical trends of
an organization’s key performance indicators to enable instantaneous and informed decisions
to be made.
True
*False
Disruptive Digital Business Models
Page 7
6. Customer experience describes the cumulative impact of multiple interactions over the
course of a customer’s contact with an organization.
*True
False
7. Dropbox and LinkedIn are examples of the subscription business model.
True
*False
8. Digital business models refer to a set of capabilities enabled when physical things are
connected to the Internet via sensors.
True
*False
Information Technology for Management 13th 2 Chapter 1 Test Bank
,Digital Transformation Services
Page 11
9. A virtual twin is a virtual model or representation of a physical object or system that uses
data from sensors, big data technologies of other sources to reflect real-time performance,
condition, or behavior of the object or system.
*True
False
Business Process Improvement and Competition
Page 13
10. The basic reason for a company to embark on its digital transformation is to gain a
competitive advantage over its competitors.
*True
False
11. Influential industry leaders cite “new competition” as their biggest business challenge.
*True
False
12. Given that a company’s success depends on the efficiency of its business processes, to
achieve significant payoff, improvements in key processes needs to be large and significant.
True
*False
Information Technology for Management 13th 3 Chapter 1 Test Bank
,What Is a Business Process?
Page 13
13. KPIs are are tangible or intangible goods or services produced in a project and intended to be
delivered to a customer.
True
*False
14. In the simplest terms, a business process consists of activities that convert inputs into outputs
by doing work.
*True
False
15. Informal processes are needed for the situations involving safety, security, or compliance.
True
*False
Three Components of a Business Process
Page 14
16. An effective informal business process documents who will perform the tasks; what materials
to use; and where, how, and when the tasks are to be performed.
True
*False
Improving Business Processes
Page 15
17. Designing an effective process can be complex because you need a deep understanding of the
inputs and outputs, how things can go wrong, and how to prevent things from going wrong.
*True
False
Information Technology for Management 13th 4 Chapter 1 Test Bank
,18. Maximizing the use of inputs in order to carry out similar activities better than one’s
competitors is a critical success factor (CSF).
*True
False
Don’t Automate, Obliterate!
Page 15
19. The goal of technology stack is to eliminate unnecessary, non-value-added processes and
simplify and automate the remaining processes to significantly reduce cycle time, labor, and
costs.
True
*False
20. Methods and efforts to simply automate existing processes are referred to a business process
reengineering, or BPR.
True
*False
Social–Mobile–Analytics–Cloud (SMAC) Model
Page 18
21. Social–mobile–analytics–cloud (SMAC) is the concept that the convergence of four
technologies is currently driving business innovation and digital transformation.
*True
False
Information Technology for Management 13th 5 Chapter 1 Test Bank
,Top IT Mega Trends
Page 20
22. One of the many benefits of cloud is that it provides the flexibility to acquire or expand
connectivity and computing power as needed for operations, business transactions, and
communication.
*True
False
23. Mega trends are forces that shape or create the future of business, the economy, and society.
*True
False
Cloud Computing
Page 20
24. Cloud computing eliminates the need to invest in hardware up front, so companies can
develop and deploy applications faster.
*True
False
Machine-to-Machine Technology and IoT
Page 21
25. Machine-to-machine (M2M) technology enables sensor-embedded products to share reliable
real-time data via satellite or optics.
True
*False
Information Technology for Management 13th 6 Chapter 1 Test Bank
,What’s in IT for You?
Page 24
26. IT is the foundation of the global economy.
*True
False
IT Enables a New Way of Working
Page 24
27. Currently, there are less than 200 million gig workers worldwide.
*True
False
Benefits of “Gig” Work
Page 25
28. Gig economy refers to the rise in contracted work—or “gigs”—that aren’t traditional jobs.
*True
False
29. The top reasons respondents gave for becoming gig workers in a recent survey was they
wanted to be an independent contractor, freelancer, temporary worker or consultant (89%).
True
*False
30. Regardless of their work status, most gig workers appear to be highly satisfied with their
work environment.
*True
False
Information Technology for Management 13th 7 Chapter 1 Test Bank
, Multiple Choice
Introduction
Page 3
1. Which of the following guide the process of planning, acquiring, building, modifying, and
interfacing with deployed IT resources in a single department within an organization?
a) Legacy systems
*b) IT architectures
c) Data analytics
d) Technology stack
e) Digital transformation
2. One of the top concerns for information technology (IT) management is _____, a concept
that is being embraced by forward-thinking managers and entrepreneurs to stay ahead of the
competition, give them access to new markets, new customers, and new ways of doing
business.
a) legacy systems
b) IT architectures
c) data analytics
d) technology stack
*e) digital transformation
3. Smart devices, mobile apps, sensors, and advanced _____ like blockchain, and generative
artificial intelligence (Gen AI)—along with increased customer demand for digital
interactions and on-demand and shared services—have moved commerce in fresh new
directions.
a) legacy systems
b) IT architectures
c) data analytics
*d) technology stack
e) digital transformation
Digital Transformation
Page 5
Information Technology for Management 13th 8 Chapter 1 Test Bank
Management 13th Edition Turban
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Test Bank Questions
Chapter #1: Harnessing the Power of Digital Transformation
Correct answers marked with an asterisk (*). Page numbers given are for the start of the
section and not the location of the question.
True/False
Case 1.1 Opening Case
Cirque du Soleil Is Flying High Thanks to Its Post Pandemic Customer-Centric Digital
Transformation
Page 2
1. The Cirque du Soleil Entertainment Group known worldwide for its world-class concerts.
True
*False
2. Cirque du Soleil has one touring show.
True
*False
Introduction
Page 3
3. Only larger companies are vulnerable to some type of digital disruption.
True
*False
Information Technology for Management 13th 1 Chapter 1 Test Bank
,Digital Transformation
Page 5
4. Digital transformation is usually initially driven by management’s desire for a radical
overhaul of business processes.
True
*False
Three Stages of Successful Digital Transformation
Page 5
5. Machine-to-machine (M2M) technologies are an easy-to-read, often single-page, real-time
user interface, showing a graphical presentation of the current status and historical trends of
an organization’s key performance indicators to enable instantaneous and informed decisions
to be made.
True
*False
Disruptive Digital Business Models
Page 7
6. Customer experience describes the cumulative impact of multiple interactions over the
course of a customer’s contact with an organization.
*True
False
7. Dropbox and LinkedIn are examples of the subscription business model.
True
*False
8. Digital business models refer to a set of capabilities enabled when physical things are
connected to the Internet via sensors.
True
*False
Information Technology for Management 13th 2 Chapter 1 Test Bank
,Digital Transformation Services
Page 11
9. A virtual twin is a virtual model or representation of a physical object or system that uses
data from sensors, big data technologies of other sources to reflect real-time performance,
condition, or behavior of the object or system.
*True
False
Business Process Improvement and Competition
Page 13
10. The basic reason for a company to embark on its digital transformation is to gain a
competitive advantage over its competitors.
*True
False
11. Influential industry leaders cite “new competition” as their biggest business challenge.
*True
False
12. Given that a company’s success depends on the efficiency of its business processes, to
achieve significant payoff, improvements in key processes needs to be large and significant.
True
*False
Information Technology for Management 13th 3 Chapter 1 Test Bank
,What Is a Business Process?
Page 13
13. KPIs are are tangible or intangible goods or services produced in a project and intended to be
delivered to a customer.
True
*False
14. In the simplest terms, a business process consists of activities that convert inputs into outputs
by doing work.
*True
False
15. Informal processes are needed for the situations involving safety, security, or compliance.
True
*False
Three Components of a Business Process
Page 14
16. An effective informal business process documents who will perform the tasks; what materials
to use; and where, how, and when the tasks are to be performed.
True
*False
Improving Business Processes
Page 15
17. Designing an effective process can be complex because you need a deep understanding of the
inputs and outputs, how things can go wrong, and how to prevent things from going wrong.
*True
False
Information Technology for Management 13th 4 Chapter 1 Test Bank
,18. Maximizing the use of inputs in order to carry out similar activities better than one’s
competitors is a critical success factor (CSF).
*True
False
Don’t Automate, Obliterate!
Page 15
19. The goal of technology stack is to eliminate unnecessary, non-value-added processes and
simplify and automate the remaining processes to significantly reduce cycle time, labor, and
costs.
True
*False
20. Methods and efforts to simply automate existing processes are referred to a business process
reengineering, or BPR.
True
*False
Social–Mobile–Analytics–Cloud (SMAC) Model
Page 18
21. Social–mobile–analytics–cloud (SMAC) is the concept that the convergence of four
technologies is currently driving business innovation and digital transformation.
*True
False
Information Technology for Management 13th 5 Chapter 1 Test Bank
,Top IT Mega Trends
Page 20
22. One of the many benefits of cloud is that it provides the flexibility to acquire or expand
connectivity and computing power as needed for operations, business transactions, and
communication.
*True
False
23. Mega trends are forces that shape or create the future of business, the economy, and society.
*True
False
Cloud Computing
Page 20
24. Cloud computing eliminates the need to invest in hardware up front, so companies can
develop and deploy applications faster.
*True
False
Machine-to-Machine Technology and IoT
Page 21
25. Machine-to-machine (M2M) technology enables sensor-embedded products to share reliable
real-time data via satellite or optics.
True
*False
Information Technology for Management 13th 6 Chapter 1 Test Bank
,What’s in IT for You?
Page 24
26. IT is the foundation of the global economy.
*True
False
IT Enables a New Way of Working
Page 24
27. Currently, there are less than 200 million gig workers worldwide.
*True
False
Benefits of “Gig” Work
Page 25
28. Gig economy refers to the rise in contracted work—or “gigs”—that aren’t traditional jobs.
*True
False
29. The top reasons respondents gave for becoming gig workers in a recent survey was they
wanted to be an independent contractor, freelancer, temporary worker or consultant (89%).
True
*False
30. Regardless of their work status, most gig workers appear to be highly satisfied with their
work environment.
*True
False
Information Technology for Management 13th 7 Chapter 1 Test Bank
, Multiple Choice
Introduction
Page 3
1. Which of the following guide the process of planning, acquiring, building, modifying, and
interfacing with deployed IT resources in a single department within an organization?
a) Legacy systems
*b) IT architectures
c) Data analytics
d) Technology stack
e) Digital transformation
2. One of the top concerns for information technology (IT) management is _____, a concept
that is being embraced by forward-thinking managers and entrepreneurs to stay ahead of the
competition, give them access to new markets, new customers, and new ways of doing
business.
a) legacy systems
b) IT architectures
c) data analytics
d) technology stack
*e) digital transformation
3. Smart devices, mobile apps, sensors, and advanced _____ like blockchain, and generative
artificial intelligence (Gen AI)—along with increased customer demand for digital
interactions and on-demand and shared services—have moved commerce in fresh new
directions.
a) legacy systems
b) IT architectures
c) data analytics
*d) technology stack
e) digital transformation
Digital Transformation
Page 5
Information Technology for Management 13th 8 Chapter 1 Test Bank
