Medical Office and Clinical
Procedures Review for Final Exam
Q&A
What are the steps that can be taken to overcome language barriers? - ANSWER-
adapt accordingly, don't use medical jargon, communicate clearly, use an interpreter
if possible, write the information down for the client.
the first health-care legislation was passed in Canada in - ANSWER-1867
What are the 5 principles of the Canadian Health Act? - ANSWER-public
administration, Comprehensive, Universality, portability, Accessability
What province had the first provincial health plan? - ANSWER-Saskachewan
What is a nosocomial infection? - ANSWER-this is an infection contracted in a
hospital environment.
When dealing with used needles/sharps and soiled linens, what should the MOA do
in order to avoid contamination of you and others - ANSWER-Always wear gloves,
don't try to recap a needle deposit the needle in the biohazard container provided,
roll paper sheets into a ball into itself and away from you and dispose of it in the
proper waste disposal unit, when transferring sharps use a basin and forceps to pick
them up.
True or False: BUN is included in a CBC? - ANSWER-False
STAT means: - ANSWER-immediately
True and False: A CBC requires fasting? - ANSWER-False
What are the sources from which drugs are derived? - ANSWER-Plants, animal
sources, minerals, semi-synthetic, and synthetic
What are the 4 different names associated with drugs? - ANSWER-generic,
Botanical, Chemical, Trade (BRAND)
What are some of the ways to effectively deal with an angry patient? - ANSWER-
Stay Calm!!!, Be patient, listen carefully, be empathetic, and give your undivided
attention
What are the basic principles of dealing with outgoing calls? - ANSWER-Keep
needed numbers handy, plan the timing, be prepared, make reminder calls (if
necessary), stay on track, leave a message.
Procedures Review for Final Exam
Q&A
What are the steps that can be taken to overcome language barriers? - ANSWER-
adapt accordingly, don't use medical jargon, communicate clearly, use an interpreter
if possible, write the information down for the client.
the first health-care legislation was passed in Canada in - ANSWER-1867
What are the 5 principles of the Canadian Health Act? - ANSWER-public
administration, Comprehensive, Universality, portability, Accessability
What province had the first provincial health plan? - ANSWER-Saskachewan
What is a nosocomial infection? - ANSWER-this is an infection contracted in a
hospital environment.
When dealing with used needles/sharps and soiled linens, what should the MOA do
in order to avoid contamination of you and others - ANSWER-Always wear gloves,
don't try to recap a needle deposit the needle in the biohazard container provided,
roll paper sheets into a ball into itself and away from you and dispose of it in the
proper waste disposal unit, when transferring sharps use a basin and forceps to pick
them up.
True or False: BUN is included in a CBC? - ANSWER-False
STAT means: - ANSWER-immediately
True and False: A CBC requires fasting? - ANSWER-False
What are the sources from which drugs are derived? - ANSWER-Plants, animal
sources, minerals, semi-synthetic, and synthetic
What are the 4 different names associated with drugs? - ANSWER-generic,
Botanical, Chemical, Trade (BRAND)
What are some of the ways to effectively deal with an angry patient? - ANSWER-
Stay Calm!!!, Be patient, listen carefully, be empathetic, and give your undivided
attention
What are the basic principles of dealing with outgoing calls? - ANSWER-Keep
needed numbers handy, plan the timing, be prepared, make reminder calls (if
necessary), stay on track, leave a message.
