OM 300 Exam 2 Chilcutt | Questions and Answers
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - -A. differentiation, low cost and response
-A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. - -C. an
organizational culture that fosters quality
-Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - -B. scrap
-Which of the following is the Japanese term used to describe continuous improvement
efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - -D. kaizen
-To develop a standard or benchmark, firms need to start with
, A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - -C. determining what to benchmark
-Cause-and-effect diagrams are also known as
A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - -A. fish bone charts
-A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
B. fail-safe.
C. control chart.
D. zero defect. - -A. poka-yoke
-Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. - -D. after costly or irreversible processes
-The objective of a statistical process control (SPC) system is to
A. assess customer expectations.
B. eliminate natural variations.
C. provide a statistical signal when assignable causes of variation are present.
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - -A. differentiation, low cost and response
-A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. - -C. an
organizational culture that fosters quality
-Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - -B. scrap
-Which of the following is the Japanese term used to describe continuous improvement
efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - -D. kaizen
-To develop a standard or benchmark, firms need to start with
, A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - -C. determining what to benchmark
-Cause-and-effect diagrams are also known as
A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - -A. fish bone charts
-A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
B. fail-safe.
C. control chart.
D. zero defect. - -A. poka-yoke
-Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. - -D. after costly or irreversible processes
-The objective of a statistical process control (SPC) system is to
A. assess customer expectations.
B. eliminate natural variations.
C. provide a statistical signal when assignable causes of variation are present.
