OM 300 Test 2 – Nunnelley Exam | 111
Questions and Answers
first rule of business - -you have to have products that sell
-product life cycle - -may be any length from a few days to a few decades - the operations
function must be able to introduce new products successfully
-what are the four parts of product life cycle - -introduction, growth, maturity, decline
-Product-by-value analysis - -list products in descending order based on how much money
it brings into the firm, then use to develop strategy
-objective of product selection/ decision - -to develop and implement a product strategy
that meets the demands of the marketplace with a competitive advantage
-possible strategies for product selection - -differentiation, low-cost, rapid response
-introductory - -unusual expenses for research, product development, process
enhancement, supplier development
-growth - -stabilize design, effective forecasting, consider capability
-maturity - -competition established, high volume, control costs, reduce options, pare
down product line
-decline - -special contribution
-Quality Function Deployment (QFD) - -"House of quality"
-QFD - -1. customer wants
2. how the good/service will satisfy customer wants
3. customer wants to product how's
4. relationship between the firm's how's
5. importance ratings
6. competing products
7. compare performance
-considerations for product design - -- robust design
- modular design
- computer-aided design (CAD)
- computer-aided manufacturing (CAM)
- additive manufacturing (aka 3-D printing)
- virtual reality technology
, - sustainability and life cycle assessment (LCA)
-robust design - -small variations in production or assembly don't adversely affect product
- lower cost and high quality
-modular design - -easily segmented components, flexibility for production and marketing
-computer-aided design (CAD) - -computers to design products and prepare engineering
documentation
-computer-aided manufacturing (CAM) - -computers to control manufacturing equipment-
often driven by CAD system
-additive manufacturing (aka 3-d printing) - -uses CAD technology to produce products by
adding material layer upon layer
-virtual reality technology - -interactive model of product from basic CAD data - see
finished design before physical model is built
-sustainability and life cycle assessment (LCA) - -meeting needs of present without
compromising ability of future generations to meet their needs - formal evaluation of the
environmental impact of a product
-documents used in production - -- assembly drawing
- assembly chart
- route sheet
- work order
- service design
-assembly drawing - -shows exploded view of product- details relative locations to show
how to assemble the product
-assembly chart - -identifies the point of production where components flow into
subassemblies and ultimately into the final product
-route sheet - -lists the operations and times required to produce a component
-work order - -instructions to produce a given quantity of an item, usually to a schedule
-service design - -if service productivity is low it complicates product design
-process chain- network - -
-ways to increase service efficiency - --limit the options
-delay customization
-modularization
Questions and Answers
first rule of business - -you have to have products that sell
-product life cycle - -may be any length from a few days to a few decades - the operations
function must be able to introduce new products successfully
-what are the four parts of product life cycle - -introduction, growth, maturity, decline
-Product-by-value analysis - -list products in descending order based on how much money
it brings into the firm, then use to develop strategy
-objective of product selection/ decision - -to develop and implement a product strategy
that meets the demands of the marketplace with a competitive advantage
-possible strategies for product selection - -differentiation, low-cost, rapid response
-introductory - -unusual expenses for research, product development, process
enhancement, supplier development
-growth - -stabilize design, effective forecasting, consider capability
-maturity - -competition established, high volume, control costs, reduce options, pare
down product line
-decline - -special contribution
-Quality Function Deployment (QFD) - -"House of quality"
-QFD - -1. customer wants
2. how the good/service will satisfy customer wants
3. customer wants to product how's
4. relationship between the firm's how's
5. importance ratings
6. competing products
7. compare performance
-considerations for product design - -- robust design
- modular design
- computer-aided design (CAD)
- computer-aided manufacturing (CAM)
- additive manufacturing (aka 3-D printing)
- virtual reality technology
, - sustainability and life cycle assessment (LCA)
-robust design - -small variations in production or assembly don't adversely affect product
- lower cost and high quality
-modular design - -easily segmented components, flexibility for production and marketing
-computer-aided design (CAD) - -computers to design products and prepare engineering
documentation
-computer-aided manufacturing (CAM) - -computers to control manufacturing equipment-
often driven by CAD system
-additive manufacturing (aka 3-d printing) - -uses CAD technology to produce products by
adding material layer upon layer
-virtual reality technology - -interactive model of product from basic CAD data - see
finished design before physical model is built
-sustainability and life cycle assessment (LCA) - -meeting needs of present without
compromising ability of future generations to meet their needs - formal evaluation of the
environmental impact of a product
-documents used in production - -- assembly drawing
- assembly chart
- route sheet
- work order
- service design
-assembly drawing - -shows exploded view of product- details relative locations to show
how to assemble the product
-assembly chart - -identifies the point of production where components flow into
subassemblies and ultimately into the final product
-route sheet - -lists the operations and times required to produce a component
-work order - -instructions to produce a given quantity of an item, usually to a schedule
-service design - -if service productivity is low it complicates product design
-process chain- network - -
-ways to increase service efficiency - --limit the options
-delay customization
-modularization
