OM 300 EXAM 2 CHILCUTT
CORRECT 100%
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWERA. differentiation, low cost and
response
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWERB. scrap
Which of the following is the Japanese term used to describe continuous
improvement efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - ANSWERD. kaizen
To develop a standard or benchmark, firms need to start with
A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - ANSWERC. determining what to benchmark
Cause-and-effect diagrams are also known as
, A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - ANSWERA. fish bone charts
A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
B. fail-safe.
C. control chart.
D. zero defect. - ANSWERA. poka-yoke
Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. - ANSWERD. after costly or irreversible
processes
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. -
ANSWERC. an organizational culture that fosters quality
Which of the following statements is NOT true regarding location decisions?
A. Once management is committed to a specific location, many costs become
relatively easy to reduce.
B. Location often has the power to make or break a company's business strategy.
C. Location decisions to support a low-cost strategy require particularly careful
consideration.
CORRECT 100%
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWERA. differentiation, low cost and
response
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWERB. scrap
Which of the following is the Japanese term used to describe continuous
improvement efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - ANSWERD. kaizen
To develop a standard or benchmark, firms need to start with
A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - ANSWERC. determining what to benchmark
Cause-and-effect diagrams are also known as
, A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - ANSWERA. fish bone charts
A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
B. fail-safe.
C. control chart.
D. zero defect. - ANSWERA. poka-yoke
Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. - ANSWERD. after costly or irreversible
processes
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. -
ANSWERC. an organizational culture that fosters quality
Which of the following statements is NOT true regarding location decisions?
A. Once management is committed to a specific location, many costs become
relatively easy to reduce.
B. Location often has the power to make or break a company's business strategy.
C. Location decisions to support a low-cost strategy require particularly careful
consideration.
