UHC ETHICS AND COMPLIANCE PRACTICE TEST
QUESTIONS WITH CORRECT ANSWERS
CURRENTLY TESTED AND APPROVED 2026
LATEST UPDATE
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to
discuss Medicare Advantage Plans. Does Jake need to obtain
a Scope of Appointment (SOA) form? ans: Yes, he needs to
obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? ans:
Educational events provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2
stars? ans: Erin should tell Mrs. Rose that the plan has
received a "Below Average" rating.
Page 1 of 11
, Which of the following describes Permission to Contact
guidelines? ans: It is method specific (e.g., telephone, email),
short term (i.e., expires when contact is made), and event
specific (i.e., limited to the products identified).
Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care
decisions. The next day, Victor emails Julie's cousin. Has
Victor been compliant? ans: No. Victor violated United
Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan?
ans: The consumer's spouse, who is neither a Power of
Attorney nor legal guardian.
Page 2 of 11
QUESTIONS WITH CORRECT ANSWERS
CURRENTLY TESTED AND APPROVED 2026
LATEST UPDATE
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to
discuss Medicare Advantage Plans. Does Jake need to obtain
a Scope of Appointment (SOA) form? ans: Yes, he needs to
obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? ans:
Educational events provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2
stars? ans: Erin should tell Mrs. Rose that the plan has
received a "Below Average" rating.
Page 1 of 11
, Which of the following describes Permission to Contact
guidelines? ans: It is method specific (e.g., telephone, email),
short term (i.e., expires when contact is made), and event
specific (i.e., limited to the products identified).
Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care
decisions. The next day, Victor emails Julie's cousin. Has
Victor been compliant? ans: No. Victor violated United
Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan?
ans: The consumer's spouse, who is neither a Power of
Attorney nor legal guardian.
Page 2 of 11
