CSIS100 FINAL EXAM 2025/2026
QUESTIONS AND ANSWERS 100% PASS
The ability to capture and analyze all customer interactions, generate appropriate responses,
and gather data to create and build effective and efficient marketing campaigns is known as
contact management. - ANS False
The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an
organization manufactures. - ANS True
Enterprise resource planning (ERP) systems work directly with manufacturing machines on the
production floor. - ANS False
Customer support, sales management, and contact management are key features of a customer
relationship management (CRM) system. - ANS True
In batch processing systems, data processing is done _______ data capture. - ANS Sometime
later than
In the context of enterprise resource planning (ERP) systems, the most efficient and effective
ways to complete a business process are called _____. - ANS Best practices
An integrated database for the entire organization makes it easier to share data among
different business units. - ANS True
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Implicit personalization techniques capture user-provided information, such as information
from warranties, surveys, user registrations, and contest-entry forms completed online. -
ANS False
Which of the following is NOT one of the three basic components of a successful e-commerce
model? - ANS Capital
If consumer data is stolen from a business's computers, ________. - ANS The customers can
file a class-action law suit against the business
Consumers prefer mobile commerce sites ________. - ANS That are convenient and efficient
to use
Conversion to an e-commerce or m-commerce system enables organizations to increase the
accuracy of order processing and order fulfillment. - ANS True
Which of the following forms of e-commerce is more likely to offer a more customized product
offering? - ANS Business-to-business (B2B) e-commerce
Bartering is a technique used by advertisers to recapture shoppers who abandoned a Website
without making a purchase. - ANS False
Users still need help from the IT function of the organization to create customer reports using
modern reporting tools. - ANS False
A vehicle routing optimization system helps in maximizing the number of drivers being
assigned. - ANS False
Suppose management wishes to start a BI project at your new job. Which of following will you
recommend as the first step? - ANS Clarify business goals and design a project plan
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
QUESTIONS AND ANSWERS 100% PASS
The ability to capture and analyze all customer interactions, generate appropriate responses,
and gather data to create and build effective and efficient marketing campaigns is known as
contact management. - ANS False
The bill of materials (BOM) serves as a recipe of ingredients needed to make each item an
organization manufactures. - ANS True
Enterprise resource planning (ERP) systems work directly with manufacturing machines on the
production floor. - ANS False
Customer support, sales management, and contact management are key features of a customer
relationship management (CRM) system. - ANS True
In batch processing systems, data processing is done _______ data capture. - ANS Sometime
later than
In the context of enterprise resource planning (ERP) systems, the most efficient and effective
ways to complete a business process are called _____. - ANS Best practices
An integrated database for the entire organization makes it easier to share data among
different business units. - ANS True
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Implicit personalization techniques capture user-provided information, such as information
from warranties, surveys, user registrations, and contest-entry forms completed online. -
ANS False
Which of the following is NOT one of the three basic components of a successful e-commerce
model? - ANS Capital
If consumer data is stolen from a business's computers, ________. - ANS The customers can
file a class-action law suit against the business
Consumers prefer mobile commerce sites ________. - ANS That are convenient and efficient
to use
Conversion to an e-commerce or m-commerce system enables organizations to increase the
accuracy of order processing and order fulfillment. - ANS True
Which of the following forms of e-commerce is more likely to offer a more customized product
offering? - ANS Business-to-business (B2B) e-commerce
Bartering is a technique used by advertisers to recapture shoppers who abandoned a Website
without making a purchase. - ANS False
Users still need help from the IT function of the organization to create customer reports using
modern reporting tools. - ANS False
A vehicle routing optimization system helps in maximizing the number of drivers being
assigned. - ANS False
Suppose management wishes to start a BI project at your new job. Which of following will you
recommend as the first step? - ANS Clarify business goals and design a project plan
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
