MAN 320F Exam 1 Aroian |77 Q’s and A’s
Fundamental laws of business - -1) It always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
-What do managers do? - -Ensure that the organization achieves its goals and objectives
-Successful manager - -good at getting the job done, moves up the corporate ladder, spend
48% of their time networking
-Effective manager - -getting people to work together to meet the goals, is great at "getting
the job done," spend 44% of their time communicating
-the meaning of life - -money
-organizational behavior - -the systematic study of the actions and attitudes that people
exhibit within organizations
-successful organization - -• The right balance of management and leadership to ensure
that the organization achieves its goals and objectives.
-determinants of employee performance - -• Productivity
• Absenteeism
• Turnover
• Job satisfaction
• ...only really care about making $$
-challenges/opportunities we face in building company - -• The typical employee is getting
older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
-how to manage diversity - -respond to those differences in ways that ensure employee
retention and greater productivity while, at the same time, not discriminating
-the cost of fraud - -Over 200 billion for 40 of the top 100 fortune companies
-personality - -a relatively stable set of characteristics that influences an individual's
behavior, The way in which an individual reacts and interacts with others, often described
in terms of traits
, -big 5 model of personalities - -extroversion, agreeableness, conscientiousness, emotional
stability, openness to experience
-locus of control - -belief that life is controlled by oneself vs external forces
-Machiavellianism - -tendency to manipulate and maintain emotional distance
-self-monitoring - -sensitive to external cues to behave differently
-risk propensity - -willingness to take chances. ex Donald Trump
-Type A personality - -incessantly struggling to achieve more, great sales reps
-narcissism - -in love with themselves, high degree of self importance and arrogance
-internal skills - -ability to deal with demands, pressures, stress
self awareness, manage emotions and impulses, self-motivation and persistence, empathy
towards others
-synergy - -Teams that work together synergistically produce extraordinary results
teams are -generally- better than the individual (NOT ALWAYS)
-synergistic decision making - -o 1. People are supportive of one another, and
o 2. They follow a rational sequence of activities in dealing with a problem
o 3. They can perform beyond the sum of their individual efforts
-the interpersonal process - -· Listening to others
· Supporting their efforts to do well
· Differing with others when necessary in a manner that is constructive rather than
defensive
· Participating equally in group discussions
-the rational process - --analyze the situation
-identify objectives or goals
-simplify the problem
-personality and national culture - -national culture greatly influences the dominant
personality of its populace. culture often reflects the national personality characteristics
-ethical behavior - -bosses' actions are the most important factor in this
-perception - -our sensory experience of the world around us, we gain information about
properties and elements of the environment that are critical to our survival
-job satisfaction - -a collection of feelings that an individual holds towards his or her job.
includes fair outcomes and fair treatment
Fundamental laws of business - -1) It always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
-What do managers do? - -Ensure that the organization achieves its goals and objectives
-Successful manager - -good at getting the job done, moves up the corporate ladder, spend
48% of their time networking
-Effective manager - -getting people to work together to meet the goals, is great at "getting
the job done," spend 44% of their time communicating
-the meaning of life - -money
-organizational behavior - -the systematic study of the actions and attitudes that people
exhibit within organizations
-successful organization - -• The right balance of management and leadership to ensure
that the organization achieves its goals and objectives.
-determinants of employee performance - -• Productivity
• Absenteeism
• Turnover
• Job satisfaction
• ...only really care about making $$
-challenges/opportunities we face in building company - -• The typical employee is getting
older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
-how to manage diversity - -respond to those differences in ways that ensure employee
retention and greater productivity while, at the same time, not discriminating
-the cost of fraud - -Over 200 billion for 40 of the top 100 fortune companies
-personality - -a relatively stable set of characteristics that influences an individual's
behavior, The way in which an individual reacts and interacts with others, often described
in terms of traits
, -big 5 model of personalities - -extroversion, agreeableness, conscientiousness, emotional
stability, openness to experience
-locus of control - -belief that life is controlled by oneself vs external forces
-Machiavellianism - -tendency to manipulate and maintain emotional distance
-self-monitoring - -sensitive to external cues to behave differently
-risk propensity - -willingness to take chances. ex Donald Trump
-Type A personality - -incessantly struggling to achieve more, great sales reps
-narcissism - -in love with themselves, high degree of self importance and arrogance
-internal skills - -ability to deal with demands, pressures, stress
self awareness, manage emotions and impulses, self-motivation and persistence, empathy
towards others
-synergy - -Teams that work together synergistically produce extraordinary results
teams are -generally- better than the individual (NOT ALWAYS)
-synergistic decision making - -o 1. People are supportive of one another, and
o 2. They follow a rational sequence of activities in dealing with a problem
o 3. They can perform beyond the sum of their individual efforts
-the interpersonal process - -· Listening to others
· Supporting their efforts to do well
· Differing with others when necessary in a manner that is constructive rather than
defensive
· Participating equally in group discussions
-the rational process - --analyze the situation
-identify objectives or goals
-simplify the problem
-personality and national culture - -national culture greatly influences the dominant
personality of its populace. culture often reflects the national personality characteristics
-ethical behavior - -bosses' actions are the most important factor in this
-perception - -our sensory experience of the world around us, we gain information about
properties and elements of the environment that are critical to our survival
-job satisfaction - -a collection of feelings that an individual holds towards his or her job.
includes fair outcomes and fair treatment
