Hotel Operations Management Exam 3
with 100% correct answers
Operations Management - correct answer ✔✔ activity of managing the resources which are
devoted to the production and delivery of products and services
Three basic functions of enterprises - correct answer ✔✔ product/service development
marketing
operations
operations management uses:
-________ to efficiently assemble products
-________ to effectively diagnose conditions to treat real and perceived patient concerns
-_______ to effectively create services that will address current and potential client needs
-_________________to speedily provide supplies and services that relieve community suffering
-__________________ to creatively present ideas that delight clients and address their real
needs - correct answer ✔✔ -machines
-knowledge
-people
-ours and our partners' resources
-our staff's knowledge and experience
input transformation output process: - correct answer ✔✔ input resources --> transformation
process --> output products and services
input resources is - correct answer ✔✔ transformed resources :
, -materials
-information
-customer
transforming resources:
-facilities
-staff
transformation process (4 D's) - correct answer ✔✔ direct, design, deliver, and develop
output products and services - correct answer ✔✔ add value for customers
examples of predominantly processing inputs of materials - correct answer ✔✔ all
manufacturing operations
mining companies
retail operations
warehouses
postal services
trucking companies
examples of predominantly processing inputs of information - correct answer ✔✔ accountants
bank headquarters
market research
company financial analysts
news service
university research unit
with 100% correct answers
Operations Management - correct answer ✔✔ activity of managing the resources which are
devoted to the production and delivery of products and services
Three basic functions of enterprises - correct answer ✔✔ product/service development
marketing
operations
operations management uses:
-________ to efficiently assemble products
-________ to effectively diagnose conditions to treat real and perceived patient concerns
-_______ to effectively create services that will address current and potential client needs
-_________________to speedily provide supplies and services that relieve community suffering
-__________________ to creatively present ideas that delight clients and address their real
needs - correct answer ✔✔ -machines
-knowledge
-people
-ours and our partners' resources
-our staff's knowledge and experience
input transformation output process: - correct answer ✔✔ input resources --> transformation
process --> output products and services
input resources is - correct answer ✔✔ transformed resources :
, -materials
-information
-customer
transforming resources:
-facilities
-staff
transformation process (4 D's) - correct answer ✔✔ direct, design, deliver, and develop
output products and services - correct answer ✔✔ add value for customers
examples of predominantly processing inputs of materials - correct answer ✔✔ all
manufacturing operations
mining companies
retail operations
warehouses
postal services
trucking companies
examples of predominantly processing inputs of information - correct answer ✔✔ accountants
bank headquarters
market research
company financial analysts
news service
university research unit
