MQT & MQI- ENTERPRISE EXAM
QUESTIONS AND ANSWERS (GRADED A)
/. 8 founding values (WECOGPOW) - Answer-✅1- we work hard... and we reward hard
work
2- enterprise is a fun and friendly place where teamwork rules
3- customer service is our way of life
4- our brands are the most valuable things we own
5- great things happen when we listen... to our customers and to each other
6- personal honesty and integrity are the foundation of our success
7- our doors are open
8-we strengthen our communities one neighborhood at a time
/.basic company history - Answer-✅- founded in 1957
- founder is jack taylor
- began operations in st louis missouri in the basement of a cadillac dealership
-heartland group began in october 1992
/.what is the jack taylor founding values award? - Answer-✅an award that honors the
operating groups who truly live the company's founding values
/.what business lines of enterprise holdings are located in group 62? there is 8 -
Answer-✅-national
-alamo
-truck rental
-car sales
-commute with enterprise
-enterprise car share
-enterprise car rental
-fleet management
/.what states make up group 62? - Answer-✅iowa, downstate illinois, easter nebraska,
and eastern south dakota
/.what is group 62's policy for renting to employees and family members? - Answer-✅-
must be rented through myehtrip.com
-vehicle and truck rental are available
/.what are EEO policies? - Answer-✅Equal Employment Opportunity- does not
discriminate
, /.what is fraternization? - Answer-✅term used to describe improper personal and
business relationship among employees. Supervisors and managers must refrain from
developing personal relationships with employees that report to them
/.What is FMLA and when are you eligible? - Answer-✅Family Medial Leave Act-
eligible for bonding leave, serious health condition leave, leave to care for a family
member with a serious health condition, active duty leave
/.what constitutes sexual harassment? - Answer-✅Unwelcomed sexual advances,
sexual favors, and other physical, verbal or visual conduct.
/.importance of scheduling and how many hours employees should work - Answer-✅-
about 48 hours a week
-important to have work life balance/quality
/.how do you ensure your employees are working the target amount of hours? - Answer-
✅constantly monitor OT and hours
/.how can a manager affect employee retention in the branch and why is it important? -
Answer-✅monitoring hours, constant training and retention
/.confidentiality policies - Answer-✅can be shared to third parties if there is any
question of someone's safety, rights, or public
-any company financial reporting, statements, bmi numbers, matrix, training manuals,
etc.
/.how do vacation and choice time days' work? - Answer-✅choice time days will carry
over before any remaining action days, can carry up to 5 days from the previous year,
get additional 7 vacation days on annual year anniversary
/.What is EAP? - Answer-✅Employee Assistance Program- may subsidize the tuition
costs of particular courses up to $3,000 per year for full time employees if the courses
relate to the job responsibilities.
/.how can you impact your personnel expense as a manager? - Answer-✅monitoring
hours, OT, and MAs and MTs
/.how does our interviewing process work? - Answer-✅it should take one week
-phone screening
-in person w/ recruiting
-branch observation
-area/branch manager
-group rental manager (GRM)
-background check
QUESTIONS AND ANSWERS (GRADED A)
/. 8 founding values (WECOGPOW) - Answer-✅1- we work hard... and we reward hard
work
2- enterprise is a fun and friendly place where teamwork rules
3- customer service is our way of life
4- our brands are the most valuable things we own
5- great things happen when we listen... to our customers and to each other
6- personal honesty and integrity are the foundation of our success
7- our doors are open
8-we strengthen our communities one neighborhood at a time
/.basic company history - Answer-✅- founded in 1957
- founder is jack taylor
- began operations in st louis missouri in the basement of a cadillac dealership
-heartland group began in october 1992
/.what is the jack taylor founding values award? - Answer-✅an award that honors the
operating groups who truly live the company's founding values
/.what business lines of enterprise holdings are located in group 62? there is 8 -
Answer-✅-national
-alamo
-truck rental
-car sales
-commute with enterprise
-enterprise car share
-enterprise car rental
-fleet management
/.what states make up group 62? - Answer-✅iowa, downstate illinois, easter nebraska,
and eastern south dakota
/.what is group 62's policy for renting to employees and family members? - Answer-✅-
must be rented through myehtrip.com
-vehicle and truck rental are available
/.what are EEO policies? - Answer-✅Equal Employment Opportunity- does not
discriminate
, /.what is fraternization? - Answer-✅term used to describe improper personal and
business relationship among employees. Supervisors and managers must refrain from
developing personal relationships with employees that report to them
/.What is FMLA and when are you eligible? - Answer-✅Family Medial Leave Act-
eligible for bonding leave, serious health condition leave, leave to care for a family
member with a serious health condition, active duty leave
/.what constitutes sexual harassment? - Answer-✅Unwelcomed sexual advances,
sexual favors, and other physical, verbal or visual conduct.
/.importance of scheduling and how many hours employees should work - Answer-✅-
about 48 hours a week
-important to have work life balance/quality
/.how do you ensure your employees are working the target amount of hours? - Answer-
✅constantly monitor OT and hours
/.how can a manager affect employee retention in the branch and why is it important? -
Answer-✅monitoring hours, constant training and retention
/.confidentiality policies - Answer-✅can be shared to third parties if there is any
question of someone's safety, rights, or public
-any company financial reporting, statements, bmi numbers, matrix, training manuals,
etc.
/.how do vacation and choice time days' work? - Answer-✅choice time days will carry
over before any remaining action days, can carry up to 5 days from the previous year,
get additional 7 vacation days on annual year anniversary
/.What is EAP? - Answer-✅Employee Assistance Program- may subsidize the tuition
costs of particular courses up to $3,000 per year for full time employees if the courses
relate to the job responsibilities.
/.how can you impact your personnel expense as a manager? - Answer-✅monitoring
hours, OT, and MAs and MTs
/.how does our interviewing process work? - Answer-✅it should take one week
-phone screening
-in person w/ recruiting
-branch observation
-area/branch manager
-group rental manager (GRM)
-background check
