MQI STUDY GUIDE QUESTIONS AND
ANSWERS
/. FOUR CORE AREAS OF ENTERPRISE - Answer-✅ESQI
EMPLOYEE DEVELOPMENT \ RETENTION
GROWTH
PROFITABILITY
THE MOST IMPORTANT OF THESE FOUR CORE AREAS FOR ME IS EMPLOYEE
DEVELOPMENT. If our employees feel like they are not trained or are not happy our
ESQI would be affected which also affects our growth and profitability
/.COMPANY WIDE BALANCE ANALYSIS - Answer-✅Group 35 is #5 in the whole
nation and in levels
TSQI# 1
RETENTION #11
DAYS EARNED GROWTH #51
NET PROFIT #2
/.CUSTOMER SERVICE PLAN - Answer-✅The expectation for Group 35 for ESQI is
87+ but for our branch is always to be above 90. Aim high score high
/.EMPLOYEE DEVELOPMENT EMPHASIS - Answer-✅Employee development plan is
based on
1. leadership
2. hiring
3. onboarding
4.scheduling
5. Training
6. Timely Reviews
THIS IS IMPORTANT BECAUSE WE NEED TO KNOW NOT ONLY IF OUR
EMPLOYEES ARE PROPERLY TRAINED BUT ALSO KNOW THEIR FEEDBACK AND
HOW THEY CAN FEEL COMFORTABLE AND HAPPY ON THEIR JOB
/.GROUP 35 RETENTION PLAN - Answer-✅
/.FLEET - Answer-✅Is the average number of units that a branch has during the month.
REASON TO GROW FLEET
Reduce fixed costs per unit ( BROH, GP, OH, Personnel, call center) which will help
lower B/E.
Creates opportunities for our employees.
, Improve market share, strengthen brand image.
/.Forecasting Fleet - Answer-✅FORECASTING THE FLEET IS IMPORTANT
BECAUSE WE CAN HAVE AN IDEA OUR OCCUPANCY AND THE AMOUNT OF
VEHICLES WE ARE GOING TO END IN COMPARISON TO THE NUMBERS OF THE
PRIOR YEAR WHICH WE WANT TO IMPROVE
GROW YOUR FLEET, EFFECTIVE MARKETING AND HAVING A YES MENTALITY
/.ADVANTAGES OF MARKETING VISITS AND HAVING CORPORATE BUSINESS
PARTNERS - Answer-✅THE ADVANTAGES OF LOOKING FOR MORE
OPPORTUNITIES TO GROW OUR BUSINESS, PRESENTING OUR BENEFITS
SUCH AS SET RATES, NO BLACKOUT DATES, PROTECTIONS INCLUDED FOR
CORPORATE ACCOUNTS.
/.DAYS EARNED % - Answer-✅The average number of units rented in one day. This is
affected by a higher occupancy and renting the same car twice the same day (
CALENDAR DAY BILLING)
CONTROL: RUN TIGHT BY WORKING WITH BRANCHES AROUND YOU WHEN
SITTING LOOSE, HAVING THE RIGHT FLEET MIX
/.FORECAST DE GROWTH % - Answer-✅This is the % that your days earned have
grown over the last year, same month for your branch
CONTROL : GROW YOUR FLEET, MARKETING AND HAVING A YES MENTALITY,
HIGH ESQIONTROL : GROW YOUR FLEET, MARKETING AND HAVING A YES
MENTALITY, HIGH ESQ
/.C&i
CUSTOMER AND INTERNAL - Answer-✅CUSTOMER: REVENUE THAT COMES
FROM CUSTOMER FEES: underage fees, additional driver, drop fees
INTERNAL: REVENUE FROM RENTAL CONTRACT USE FOR BUSINESS
PURPOSES:
car sales giving a customer a car when theirs is in the shop.
when an employee company breaks,(switching out)
business meeting or trainings
/.FORECASTING C&I - Answer-✅Comes from the OPS report (operational
performance summary) as of the morning of the test.
ANSWERS
/. FOUR CORE AREAS OF ENTERPRISE - Answer-✅ESQI
EMPLOYEE DEVELOPMENT \ RETENTION
GROWTH
PROFITABILITY
THE MOST IMPORTANT OF THESE FOUR CORE AREAS FOR ME IS EMPLOYEE
DEVELOPMENT. If our employees feel like they are not trained or are not happy our
ESQI would be affected which also affects our growth and profitability
/.COMPANY WIDE BALANCE ANALYSIS - Answer-✅Group 35 is #5 in the whole
nation and in levels
TSQI# 1
RETENTION #11
DAYS EARNED GROWTH #51
NET PROFIT #2
/.CUSTOMER SERVICE PLAN - Answer-✅The expectation for Group 35 for ESQI is
87+ but for our branch is always to be above 90. Aim high score high
/.EMPLOYEE DEVELOPMENT EMPHASIS - Answer-✅Employee development plan is
based on
1. leadership
2. hiring
3. onboarding
4.scheduling
5. Training
6. Timely Reviews
THIS IS IMPORTANT BECAUSE WE NEED TO KNOW NOT ONLY IF OUR
EMPLOYEES ARE PROPERLY TRAINED BUT ALSO KNOW THEIR FEEDBACK AND
HOW THEY CAN FEEL COMFORTABLE AND HAPPY ON THEIR JOB
/.GROUP 35 RETENTION PLAN - Answer-✅
/.FLEET - Answer-✅Is the average number of units that a branch has during the month.
REASON TO GROW FLEET
Reduce fixed costs per unit ( BROH, GP, OH, Personnel, call center) which will help
lower B/E.
Creates opportunities for our employees.
, Improve market share, strengthen brand image.
/.Forecasting Fleet - Answer-✅FORECASTING THE FLEET IS IMPORTANT
BECAUSE WE CAN HAVE AN IDEA OUR OCCUPANCY AND THE AMOUNT OF
VEHICLES WE ARE GOING TO END IN COMPARISON TO THE NUMBERS OF THE
PRIOR YEAR WHICH WE WANT TO IMPROVE
GROW YOUR FLEET, EFFECTIVE MARKETING AND HAVING A YES MENTALITY
/.ADVANTAGES OF MARKETING VISITS AND HAVING CORPORATE BUSINESS
PARTNERS - Answer-✅THE ADVANTAGES OF LOOKING FOR MORE
OPPORTUNITIES TO GROW OUR BUSINESS, PRESENTING OUR BENEFITS
SUCH AS SET RATES, NO BLACKOUT DATES, PROTECTIONS INCLUDED FOR
CORPORATE ACCOUNTS.
/.DAYS EARNED % - Answer-✅The average number of units rented in one day. This is
affected by a higher occupancy and renting the same car twice the same day (
CALENDAR DAY BILLING)
CONTROL: RUN TIGHT BY WORKING WITH BRANCHES AROUND YOU WHEN
SITTING LOOSE, HAVING THE RIGHT FLEET MIX
/.FORECAST DE GROWTH % - Answer-✅This is the % that your days earned have
grown over the last year, same month for your branch
CONTROL : GROW YOUR FLEET, MARKETING AND HAVING A YES MENTALITY,
HIGH ESQIONTROL : GROW YOUR FLEET, MARKETING AND HAVING A YES
MENTALITY, HIGH ESQ
/.C&i
CUSTOMER AND INTERNAL - Answer-✅CUSTOMER: REVENUE THAT COMES
FROM CUSTOMER FEES: underage fees, additional driver, drop fees
INTERNAL: REVENUE FROM RENTAL CONTRACT USE FOR BUSINESS
PURPOSES:
car sales giving a customer a car when theirs is in the shop.
when an employee company breaks,(switching out)
business meeting or trainings
/.FORECASTING C&I - Answer-✅Comes from the OPS report (operational
performance summary) as of the morning of the test.
