MQI PRACTICE TEST QUESTIONS AND
ANSWERS
·/. Who's Who of our Group and of the Company - Answer-✅Upper Management :
CEO - Chrissy Taylor
SVP of NorthA operations - Will Withington
Group 40 GM - Christ Grayson
40 GRM - Rozy Thomas, Chris Schulman, Dwyane Phaure
40 area Manager - Alex Rodkey, Marliee Mendicio, Rj Danko, Tyler Basilone
Group 40 - department heads
Controller - Matt Bittner
HR manager - Jessenia Morales
Risk Manager - Sean Young
Vehicle Repair - Neil Erikson
Fleet Manger Bill Klenoshek
Truck Manager - Dphaure
Car Sales Manager - Ginny Ennis
Fleet Managment Director - Mike Neimeth
Group Properties & Facilities Manager - Catherine white
/.Ethics and Compliance Team - Answer-✅Chris Grayson
Chris Shulman
Rozy Thomas
Jessenia Morales
Matt Bittner
A team of people from our group that meet quarterly to conduct intake on our ethics
concerns and issues: they formulate and execute on ethics goals, and ensure that
compliance requirements are met.
/.· Understanding the Importance of Business Ethics - Answer-✅Reputation, mitigating
risk (legal), sustainability, customer loyalty, financial performance, Employee relations --
- Vital to running a successful business.
/.· The Mission Statement and the Importance of the Founding Values - Answer-
✅Mission Statement - To be the best transportation service provider in the world. To
exceed our customers' expectations for service, quality and value. To provide our
employees with great place to work. To serve our communities as a committed
corporate citizen.
, FV
1. Our brands are the most valuable thing we own
2. Personal honesty and integrity are the foundation of our success
3. Customer service is our way of life
4. Our company is a fun and freindly place where teamwork rules
5. We work hard... and we reward hard work
6. Great things happen when we listen... to our customers and each other
7. We strengthen our communities one neighborhood at a time
8. Our doors are open
/.Enterprise's 6 cultural compass points - Answer-✅1. Operations
2. Diversity and inclusion
3. Workplace quality
4. Business ethics
5. Public affairs and philanthropy
6. Environmental Conservation
/.5 E's of Group 40s Vision - Answer-✅1. EXECUTE customer service through ccp
2. ENRICH employee experience
3. ENHANCE performance to improve our Group brand
4. EXPAND group footprint
5. EVOLVE collaboration & communication
/.· The Four Core Areas of The Business and What Makes Someone Successful -
Answer-✅1. Employee development
2. Customer service
3. Growth
4. Profits
/.To win an Exceptional Achievement Award, a group must... - Answer-✅Be above
corporate average in SQI, Growth, and Profit
(runs march-feb)
/.To win a chairman's award, a group must... - Answer-✅1. Still focus on the 3 areas of
SQI, Probability, Growth, like EAA but different timeline
2. Have top performance required in daily rental, car sales, and truck rental
/.6 things to improve employee retention - Answer-✅1. One on One time with employee
2. Timely and accurate feedback; positive and negative pending performance
3. training
4. friendly fun work environment
5. fair treatment of employee
6. demonstrate flexibility
7. employee support network
ANSWERS
·/. Who's Who of our Group and of the Company - Answer-✅Upper Management :
CEO - Chrissy Taylor
SVP of NorthA operations - Will Withington
Group 40 GM - Christ Grayson
40 GRM - Rozy Thomas, Chris Schulman, Dwyane Phaure
40 area Manager - Alex Rodkey, Marliee Mendicio, Rj Danko, Tyler Basilone
Group 40 - department heads
Controller - Matt Bittner
HR manager - Jessenia Morales
Risk Manager - Sean Young
Vehicle Repair - Neil Erikson
Fleet Manger Bill Klenoshek
Truck Manager - Dphaure
Car Sales Manager - Ginny Ennis
Fleet Managment Director - Mike Neimeth
Group Properties & Facilities Manager - Catherine white
/.Ethics and Compliance Team - Answer-✅Chris Grayson
Chris Shulman
Rozy Thomas
Jessenia Morales
Matt Bittner
A team of people from our group that meet quarterly to conduct intake on our ethics
concerns and issues: they formulate and execute on ethics goals, and ensure that
compliance requirements are met.
/.· Understanding the Importance of Business Ethics - Answer-✅Reputation, mitigating
risk (legal), sustainability, customer loyalty, financial performance, Employee relations --
- Vital to running a successful business.
/.· The Mission Statement and the Importance of the Founding Values - Answer-
✅Mission Statement - To be the best transportation service provider in the world. To
exceed our customers' expectations for service, quality and value. To provide our
employees with great place to work. To serve our communities as a committed
corporate citizen.
, FV
1. Our brands are the most valuable thing we own
2. Personal honesty and integrity are the foundation of our success
3. Customer service is our way of life
4. Our company is a fun and freindly place where teamwork rules
5. We work hard... and we reward hard work
6. Great things happen when we listen... to our customers and each other
7. We strengthen our communities one neighborhood at a time
8. Our doors are open
/.Enterprise's 6 cultural compass points - Answer-✅1. Operations
2. Diversity and inclusion
3. Workplace quality
4. Business ethics
5. Public affairs and philanthropy
6. Environmental Conservation
/.5 E's of Group 40s Vision - Answer-✅1. EXECUTE customer service through ccp
2. ENRICH employee experience
3. ENHANCE performance to improve our Group brand
4. EXPAND group footprint
5. EVOLVE collaboration & communication
/.· The Four Core Areas of The Business and What Makes Someone Successful -
Answer-✅1. Employee development
2. Customer service
3. Growth
4. Profits
/.To win an Exceptional Achievement Award, a group must... - Answer-✅Be above
corporate average in SQI, Growth, and Profit
(runs march-feb)
/.To win a chairman's award, a group must... - Answer-✅1. Still focus on the 3 areas of
SQI, Probability, Growth, like EAA but different timeline
2. Have top performance required in daily rental, car sales, and truck rental
/.6 things to improve employee retention - Answer-✅1. One on One time with employee
2. Timely and accurate feedback; positive and negative pending performance
3. training
4. friendly fun work environment
5. fair treatment of employee
6. demonstrate flexibility
7. employee support network
