GROUP 16 MQI STUDY GUIDE WITH COMPLETE
SOLUTIONS
/. PER UNIT ANALYSIS (CORE) - Answer-✅A monthly breakdown of all of your
branches numbers
/.OPS REPORT (CORE/BM) - Answer-✅Operational performance summary is a daily
breakdown of branches revenue vs the previous year on the same day,
Compares current performance to same day last year to see if you are "winning the
day"
/.Body Shop report card (CORE) - Answer-✅Shows repair times, Number of
reservations, average length of rentals, and current year/month to previous year/month
/.Rental Financial System (CORE) - Answer-✅updates daily, cash box bank deposit
tool, can also be used for write offs, transfers, rate adjustments accounts receivable,
receipting checking, and sending invoices
/.BMI trend report (CORE) - Answer-✅Branch Measurement Index, a 5 year snapshot
that shows branches numbers from 5 years back, It helps set trends, break records, and
forecasting
/.Auth Rate Report (CORE) - Answer-✅It shows how effectively we are obtaining the
highest insurance rate.
/.Accident completion report (RISK/CORE) - Answer-✅A report that shows all the
claims written to the branch it helps us look at claims and makes sure we have the
proper information to get payment.
/.SQI scale point analysis (CORE) - Answer-✅It shows your customer service score
broken down between completely satisfied - completely dissatisfied
/.SQI days of the week report (CORE) - Answer-✅It shows our ESQI report from each
day of the week Mon-Sun
/.Channel Report (CORE) - Answer-✅Shows a breakdown of business by channel
(retail replacement, commercial, domestic touring)
Breaks down by rate, number of rental days, IPC, and percentage of business.
helps target areas of opportunities
, /.SQI Channel report (CORE) - Answer-✅Breaks down SQI by channel, Insurance retail
dealer ect
/.VLF (BM) - Answer-✅Vehicle License fee, Fee to help break even with licensing
/.AAF (BM) - Answer-✅Airport Access Fee, fee charged at the airport to help break
even with operations in airport
/.charge backs (BM) - Answer-✅Renter calls credit card company to declare the
charges as fraudulent
/.bad Debt (BM) - Answer-✅Dealer ship hits bad debt at 4 months
Force charges hit end of the month
charge backs hit end of the month
insurance hit in 4 months
reduce bad debt with proper underwriting, call backs, staying on top of RFS 30/60 day
column, only use direct billing with companies with ARMS
When a renter refuses to Pay bill out immediately and close contract, DNR, Send to
collections.
/.RFS (BM/CORE) - Answer-✅CASH BOX
Write offs
Work Account receivable
send receipts
take payment
transfer balances
/.Force charges (BM) - Answer-✅sending someone a bill because they refused to pay.
sending to collections is selling our bills to a 3rd party to collect the money for us.
/.Direct Cost (BM) - Answer-✅allocation of cost directly to a specific car owned by a
specific branch
/.8 Direct Cost (BM) - Answer-✅Know at least (4)
Physical damage
Damager Recovery Liability
Depreciation
maintenance
tax and licensing
Interest
Fuel cost
Misc expenses
/.How to Impact direct cost (BM) - Answer-✅Keep vehicles well maintained
deletes rental ready
SOLUTIONS
/. PER UNIT ANALYSIS (CORE) - Answer-✅A monthly breakdown of all of your
branches numbers
/.OPS REPORT (CORE/BM) - Answer-✅Operational performance summary is a daily
breakdown of branches revenue vs the previous year on the same day,
Compares current performance to same day last year to see if you are "winning the
day"
/.Body Shop report card (CORE) - Answer-✅Shows repair times, Number of
reservations, average length of rentals, and current year/month to previous year/month
/.Rental Financial System (CORE) - Answer-✅updates daily, cash box bank deposit
tool, can also be used for write offs, transfers, rate adjustments accounts receivable,
receipting checking, and sending invoices
/.BMI trend report (CORE) - Answer-✅Branch Measurement Index, a 5 year snapshot
that shows branches numbers from 5 years back, It helps set trends, break records, and
forecasting
/.Auth Rate Report (CORE) - Answer-✅It shows how effectively we are obtaining the
highest insurance rate.
/.Accident completion report (RISK/CORE) - Answer-✅A report that shows all the
claims written to the branch it helps us look at claims and makes sure we have the
proper information to get payment.
/.SQI scale point analysis (CORE) - Answer-✅It shows your customer service score
broken down between completely satisfied - completely dissatisfied
/.SQI days of the week report (CORE) - Answer-✅It shows our ESQI report from each
day of the week Mon-Sun
/.Channel Report (CORE) - Answer-✅Shows a breakdown of business by channel
(retail replacement, commercial, domestic touring)
Breaks down by rate, number of rental days, IPC, and percentage of business.
helps target areas of opportunities
, /.SQI Channel report (CORE) - Answer-✅Breaks down SQI by channel, Insurance retail
dealer ect
/.VLF (BM) - Answer-✅Vehicle License fee, Fee to help break even with licensing
/.AAF (BM) - Answer-✅Airport Access Fee, fee charged at the airport to help break
even with operations in airport
/.charge backs (BM) - Answer-✅Renter calls credit card company to declare the
charges as fraudulent
/.bad Debt (BM) - Answer-✅Dealer ship hits bad debt at 4 months
Force charges hit end of the month
charge backs hit end of the month
insurance hit in 4 months
reduce bad debt with proper underwriting, call backs, staying on top of RFS 30/60 day
column, only use direct billing with companies with ARMS
When a renter refuses to Pay bill out immediately and close contract, DNR, Send to
collections.
/.RFS (BM/CORE) - Answer-✅CASH BOX
Write offs
Work Account receivable
send receipts
take payment
transfer balances
/.Force charges (BM) - Answer-✅sending someone a bill because they refused to pay.
sending to collections is selling our bills to a 3rd party to collect the money for us.
/.Direct Cost (BM) - Answer-✅allocation of cost directly to a specific car owned by a
specific branch
/.8 Direct Cost (BM) - Answer-✅Know at least (4)
Physical damage
Damager Recovery Liability
Depreciation
maintenance
tax and licensing
Interest
Fuel cost
Misc expenses
/.How to Impact direct cost (BM) - Answer-✅Keep vehicles well maintained
deletes rental ready
