GROUP 24 MQI STUDY GUIDE WITH COMPLETE
SOLUTIONS
/. 8 Founding Values: (OGWOWPEC) - Answer-✅Our brands are the most valuable
things we own
Great things happen when we listen to our customers and each other
We work hard and we reward hard work
Our doors are open
We strengthen our communities one neighborhood at a time
Personal honesty and integrity are the foundation of our success
Enterprise is a fun and friendly place where teamwork rules
Customer service is our way of life
/.4 core areas - Answer-✅Employee Development
- Training, PIMs (Personal Impact Meetings), Responsibility Roster
Customer Service
- 3 P's (Product: Cleanliness/Fuel; Process: Launchpad Usage, rental ready; People: 3
critical questions at close, morning huddle)
Growth
- Red & Yellow Car execution under 1 hr and daily follow up, 3/2/1 marketing plan,
PDMs (Performance Development Meeting), *83 CAP
Profitability
- Sales Process: ethics, word path, protection products, Goal Board Execution/Morning
Huddle, One fleet mentality, cost control management (callbacks, hours, risk)
/.Matrix Categories MT/MA/SCAR/Intern - Answer-✅Branch 3 mth SQi
Personal Ins Tar minus Upgrade
Personal Retail Tar minus Upgrade
Days Earned Growth year over year
Personal I-Rate
Qualified Car Sale Leads
/.Matrix Categories ABM - Answer-✅Branch 3 mth SQi
Personal Ins Tar minus upgrades
Personal Retail Tar minus upgrades
Days Earned Growth year over year
Branch IPC improvement year over year - dollars per car
, /.Matrix Categories Branch Manager - Answer-✅Branch 3 mth SQi
Branch Ins Tar minus upgrades
Branch Retail TAR minus upgrades
Days Earned Growth year over year
Branch OP Improvement year over year
Branch Employee Ranking (avg matrix ranking for all ticket writers)
/.What sets candidates apart in an interview who have the same matrix results? -
Answer-✅Diversity in your experience - airport vs home city
Working in multiple regions/areas/markets
Leadership examples
Community service involvement
Strong communication skills
/.What are the core competencies evaluated in the interview process? - Answer-
✅Leadership
Communication
Work ethic
Flexibility
Sales ability
Customer Service
/.What is a President's Award? - Answer-✅Award given each fiscal year to Groups and
Regions who are at or above corporate average in SQI, Growth, and Profitability
/.What is an EAA and how do you qualify for it? - Answer-✅Award given at the rental
meeting each year to Groups and Regions who are at or above Corp average in SQI,
Growth, Profitability for award year March through February
/.Who are the Department Heads in 24DD? - Answer-✅Talent Acquisition
- Jennifer Santiago
Risk Management
- Mike DeBlasio
Human Resources
- Kristina Hovanec
Business Management
- Marguerite Brady
Vehicle Repair
- Jason Lichtenberg
Vehicle Acquisition
- Steve Karamitas
Remarketing
- Ira Sherman
PDF (Property Development Facilities)
- Ryan Petersen
SOLUTIONS
/. 8 Founding Values: (OGWOWPEC) - Answer-✅Our brands are the most valuable
things we own
Great things happen when we listen to our customers and each other
We work hard and we reward hard work
Our doors are open
We strengthen our communities one neighborhood at a time
Personal honesty and integrity are the foundation of our success
Enterprise is a fun and friendly place where teamwork rules
Customer service is our way of life
/.4 core areas - Answer-✅Employee Development
- Training, PIMs (Personal Impact Meetings), Responsibility Roster
Customer Service
- 3 P's (Product: Cleanliness/Fuel; Process: Launchpad Usage, rental ready; People: 3
critical questions at close, morning huddle)
Growth
- Red & Yellow Car execution under 1 hr and daily follow up, 3/2/1 marketing plan,
PDMs (Performance Development Meeting), *83 CAP
Profitability
- Sales Process: ethics, word path, protection products, Goal Board Execution/Morning
Huddle, One fleet mentality, cost control management (callbacks, hours, risk)
/.Matrix Categories MT/MA/SCAR/Intern - Answer-✅Branch 3 mth SQi
Personal Ins Tar minus Upgrade
Personal Retail Tar minus Upgrade
Days Earned Growth year over year
Personal I-Rate
Qualified Car Sale Leads
/.Matrix Categories ABM - Answer-✅Branch 3 mth SQi
Personal Ins Tar minus upgrades
Personal Retail Tar minus upgrades
Days Earned Growth year over year
Branch IPC improvement year over year - dollars per car
, /.Matrix Categories Branch Manager - Answer-✅Branch 3 mth SQi
Branch Ins Tar minus upgrades
Branch Retail TAR minus upgrades
Days Earned Growth year over year
Branch OP Improvement year over year
Branch Employee Ranking (avg matrix ranking for all ticket writers)
/.What sets candidates apart in an interview who have the same matrix results? -
Answer-✅Diversity in your experience - airport vs home city
Working in multiple regions/areas/markets
Leadership examples
Community service involvement
Strong communication skills
/.What are the core competencies evaluated in the interview process? - Answer-
✅Leadership
Communication
Work ethic
Flexibility
Sales ability
Customer Service
/.What is a President's Award? - Answer-✅Award given each fiscal year to Groups and
Regions who are at or above corporate average in SQI, Growth, and Profitability
/.What is an EAA and how do you qualify for it? - Answer-✅Award given at the rental
meeting each year to Groups and Regions who are at or above Corp average in SQI,
Growth, Profitability for award year March through February
/.Who are the Department Heads in 24DD? - Answer-✅Talent Acquisition
- Jennifer Santiago
Risk Management
- Mike DeBlasio
Human Resources
- Kristina Hovanec
Business Management
- Marguerite Brady
Vehicle Repair
- Jason Lichtenberg
Vehicle Acquisition
- Steve Karamitas
Remarketing
- Ira Sherman
PDF (Property Development Facilities)
- Ryan Petersen
