MIS 301 QUIZ 2 QUESTIONS AND ANSWERS
/. _________ are materials, services, and information that flow through and are
transformed as a result of process activities. - Answer-✅Inputs
/._________ are people and equipment that perform process activities. - Answer-
✅Resources
/._________ are the product or service created by the process. - Answer-✅Outputs
/._________ is an example of effectiveness. - Answer-✅Increasing customer
satisfaction
/.________ is an example of efficiency. - Answer-✅Automating order entry
/._________ is the result of optimizing and aligning business processes to fulfill
customers' needs, wants, and desires. - Answer-✅Customer satisfaction
/._________ is the result of optimizing operations and supplier processes. - Answer-
✅Cost reduction
/._________ is the result of optimizing the manufacturing and logistics processes. -
Answer-✅Cycle and fulfillment time reduction
/._________ is the result of optimizing the design, development, and production
processes. - Answer-✅Quality
/.business process reengineering (BPR) - Answer-✅A radical redesign of a business
process that improves its efficiency and effectiveness, often by beginning with a "clean
sheet" (from scratch).
/._________ is an incremental approach that focuses on reducing variation in the
process outputs by searching for the root causes of the variation in the process itself or
among process inputs. - Answer-✅BPI
/.BPI is typically performed by ___________. - Answer-✅knowledge workers
/.Six Sigma is a popular _________ technique. - Answer-✅BPI
/. _________ are materials, services, and information that flow through and are
transformed as a result of process activities. - Answer-✅Inputs
/._________ are people and equipment that perform process activities. - Answer-
✅Resources
/._________ are the product or service created by the process. - Answer-✅Outputs
/._________ is an example of effectiveness. - Answer-✅Increasing customer
satisfaction
/.________ is an example of efficiency. - Answer-✅Automating order entry
/._________ is the result of optimizing and aligning business processes to fulfill
customers' needs, wants, and desires. - Answer-✅Customer satisfaction
/._________ is the result of optimizing operations and supplier processes. - Answer-
✅Cost reduction
/._________ is the result of optimizing the manufacturing and logistics processes. -
Answer-✅Cycle and fulfillment time reduction
/._________ is the result of optimizing the design, development, and production
processes. - Answer-✅Quality
/.business process reengineering (BPR) - Answer-✅A radical redesign of a business
process that improves its efficiency and effectiveness, often by beginning with a "clean
sheet" (from scratch).
/._________ is an incremental approach that focuses on reducing variation in the
process outputs by searching for the root causes of the variation in the process itself or
among process inputs. - Answer-✅BPI
/.BPI is typically performed by ___________. - Answer-✅knowledge workers
/.Six Sigma is a popular _________ technique. - Answer-✅BPI
