CERTIFIED PARAOPTOMETRIC ASSISTANT &
TECHNICIAN EXAM FLASH – AOA EXAM
QUESTIONS & ANSWERS RATED 100% CORRECT
1. When a patient first walks into the office for an Acknowledge patient
ap- pointment, the paraoptometric should with a courteous
.
greeting
2. Which of the following would be considered appropri- Using soft
tones to speak
ate behavior in front of a patient? with office staff members
3. Which of the following would not be Letting the phone ring
considered an appropriate telephone several times before
technique? an- swering to give
the im- pression that
your office is busy
to take a message
4. If a phone call is for a staff member who is
busy with a patient, the paraoptometric
should . Ask the patient if he/she
would like to hold or ask
5. If a patient calls requesting information that
to call the patient back
will take a few minutes to locate, the
paraoptometric should
Length of call
.
6. A phone message should include all of the
following except .
7. A caller who insists on a price estimate over the phone Told that the
prices are es-
should be . general
health
8. The AOA set of principles that include the para-
statement, "To keep patients' eye, vision, and mount at
1/
18
,CERTIFIED PARAOPTOMETRIC ASSISTANT &
TECHNICIAN EXAM FLASH – AOA EXAM
QUESTIONS & ANSWERS RATED 100% CORRECT
all times" is called: timated
Code of Ethics
9. The practice of keeping medical records out of view of HIPAA
patients is compliant with:
10. When a patient presents with a complaint, the paraop- Express
concern and un-
tometric should . derstanding
2/
18
, CERTIFIED PARAOPTOMETRIC ASSISTANT &
TECHNICIAN EXAM FLASH – AOA EXAM
QUESTIONS & ANSWERS RATED 100% CORRECT
11. When making appointments, the Rely on memory
paraoptometric should not .
12. If in doubt as to whether a patient requires
Consult with the doctor
an emergency appointment, the
paraoptometric should
.
Loss of contact lens
13. Which of the following would not be
considered an emergency situation requiring
immediate attention?
14. If the office is extremely behind schedule, the paraop- Indicate your
best esti-
tometric should . mate of how long the wait will
be before the patient
will be seen
15. When discussing medical record documentation, EHR Electronic
Health Record
stands for:
16. How often should the paraoptometric check business Once a
month
supplies?
17. The paraoptometric should maintain how much 19. A
of a reserve of examination room supplies? purchasing
notebook
18. Extra care must be exercised when ordering for frames
drugs and solutions because most of them should
will . include all
3/
18
TECHNICIAN EXAM FLASH – AOA EXAM
QUESTIONS & ANSWERS RATED 100% CORRECT
1. When a patient first walks into the office for an Acknowledge patient
ap- pointment, the paraoptometric should with a courteous
.
greeting
2. Which of the following would be considered appropri- Using soft
tones to speak
ate behavior in front of a patient? with office staff members
3. Which of the following would not be Letting the phone ring
considered an appropriate telephone several times before
technique? an- swering to give
the im- pression that
your office is busy
to take a message
4. If a phone call is for a staff member who is
busy with a patient, the paraoptometric
should . Ask the patient if he/she
would like to hold or ask
5. If a patient calls requesting information that
to call the patient back
will take a few minutes to locate, the
paraoptometric should
Length of call
.
6. A phone message should include all of the
following except .
7. A caller who insists on a price estimate over the phone Told that the
prices are es-
should be . general
health
8. The AOA set of principles that include the para-
statement, "To keep patients' eye, vision, and mount at
1/
18
,CERTIFIED PARAOPTOMETRIC ASSISTANT &
TECHNICIAN EXAM FLASH – AOA EXAM
QUESTIONS & ANSWERS RATED 100% CORRECT
all times" is called: timated
Code of Ethics
9. The practice of keeping medical records out of view of HIPAA
patients is compliant with:
10. When a patient presents with a complaint, the paraop- Express
concern and un-
tometric should . derstanding
2/
18
, CERTIFIED PARAOPTOMETRIC ASSISTANT &
TECHNICIAN EXAM FLASH – AOA EXAM
QUESTIONS & ANSWERS RATED 100% CORRECT
11. When making appointments, the Rely on memory
paraoptometric should not .
12. If in doubt as to whether a patient requires
Consult with the doctor
an emergency appointment, the
paraoptometric should
.
Loss of contact lens
13. Which of the following would not be
considered an emergency situation requiring
immediate attention?
14. If the office is extremely behind schedule, the paraop- Indicate your
best esti-
tometric should . mate of how long the wait will
be before the patient
will be seen
15. When discussing medical record documentation, EHR Electronic
Health Record
stands for:
16. How often should the paraoptometric check business Once a
month
supplies?
17. The paraoptometric should maintain how much 19. A
of a reserve of examination room supplies? purchasing
notebook
18. Extra care must be exercised when ordering for frames
drugs and solutions because most of them should
will . include all
3/
18
