MIS 309 Chapter 7 Exam Questions With All Correct Detailed Answers

MIS 309 Chapter 7 Exam Questions With All Correct Detailed Answers ________ are formally defined, standardized processes that involve day-to-day operations. - Answer- Structured processes Which of the following is an example of a structured process? - Answer- purchasing the right amount of raw materials ________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities. - Answer- Dynamic processes Which of the following is an example of a dynamic process? - Answer- Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. Which of the following is a characteristic of dynamic processes? - Answer- They are adaptive processes that change structure rapidly and readily. Which of the following business processes is related to sales and marketing? - Answer- lead tracking Which of the following business processes is related to operations? - Answer- finished-goods inventory management Which of the following business processes is related to manufacturing? - Answer- planning and scheduling Which of the following business processes is related to customer service? - Answer- account tracking Which of the following business processes is related to human resources? - Answer- assessment Which of the following information systems minimizes data duplication among departments? - Answer- enterprise information systems Which of the following statements is true regarding departmental information systems? - Answer- They support 10 to 100 users. ________ processes span an organization and support activities in multiple departments. - Answer- Structured enterprise Which of the following statements about enterprise information systems is true? - Answer- They are very difficult to change The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________. - Answer- interenterprise information system Which of the following statements about a structured interenterprise information system is true? - Answer- Its procedures are formalized and the problem solutions affect multiple organizations. ________ is an example of an interenterprise information system. - Answer- SCM The two dimensions of process quality are ________. - Answer- efficiency and effectiveness ________ is a measure of the ratio of process outputs to inputs. - Answer- Process efficiency Process ________ is a measure of how well a process achieves organizational strategy. - Answer- effectiveness Information systems improve process quality by ________. - Answer- controlling process flow Which of the following conditions exists when data are isolated in separated information systems? - Answer- information silo Information silos are also referred to as ________. - Answer- islands of automation Information silos are not a problem until they begin to ________. - Answer- use and store data about the same entities ________ is the activity of altering and designing business processes to take advantage of new information systems. - Answer- Business process reengineering ________ are predesigned procedures for using software products - Answer- Inherent processes ________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service. - Answer- Customer relationship management In which phase of the customer life cycle are messages sent to the target market to attract customer prospects? - Answer- marketing Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product? - Answer- relationship management