Busi 310 Final Exam Questions with
complete solution 2025/2026
Organizational Management is a subset of management and is the art of applying general principles of
systematic planning and problem solving to direct and supervise the united efforts of an organization to
meet organization goals.
True/False - correct answer ✔True
____ is the development of goals, which leads to the development of an overall strategy for achieving
those goals.
a. planning
b. organizing
c. leading
d. controlling - correct answer ✔a. planning
Which of the following is true concerning leadership?
a. Deals with planning, organizing, and controlling
b. Addresses coping with change
c. Can be classified as either Transactional or Dynamic
d. It dependent upon whether the leader possess that which followers seek
e. Both B and D - correct answer ✔e. Both B and D
A transactional leader
,a. Inspires followers to achieve organizational goals
b. Is charismatic
c. Guides followers to achieve goals
d. Uses emotional intelligence - correct answer ✔a. Inspires followers to achieve organizational goals
The ability to persist in the face of adversity is referred to as the ___ dimensions of emotional
intelligence
a. Self-management
b. Self-awareness
c. Self-motivation
d. Empathy - correct answer ✔c. Self-motivation
Which of the following is Not a style of follower?
a. Participants
b. Activists
c. Isolates
d. Pacifists
e. Bystanders - correct answer ✔d. Pacifists
____ feel strongly, one way or the other, about their organization and leaders, and act accordingly.
a. Diehards
b. Activists
,c. Participants
d. Isolates - correct answer ✔b. Activists
According to Kouzes and Posner, ___ is the most critical dimension of trust.
a. Consistency
b. Loyalty
c. Competence
d. Integrity - correct answer ✔d. Integrity
Types of power include
a. Legitimate, coercive, functional
b. Referent, expert, divisional
c. Structural, legitimate, divisional
d. Coercive, reward, referent - correct answer ✔d. Coercive, reward, referent
Henry Mintzberg determined that there were ten managerial roles that could be categorized as
interpersonal, informational, or decisional.
True/False - correct answer ✔True
A manager taking corrective actions when the organization experiences unexpected disturbances is
performing within the ___ of managerial roles
a. Informational category
, b. Decisional category
c. Interpersonal category - correct answer ✔b. Decisional Category
In the informational category, managers perform the roles
a. Negotiator
b. Resource allocator
c. Symbolic head o the organization
d. Leader
e. Spokesperson - correct answer ✔e. Spokesperson
A ____ manager is responsible for oversight of the resources within one specialized department in the
organization.
a. Operations
b. Functional
c. Human Resources
d. Executive - correct answer ✔b. Functional
Which of the following is NOT part of the strategic management process?
a. Strategy evaluation
b. Strategy implementation
c. Strategy development
d. Strategy formulation - correct answer ✔c. Strategy development
complete solution 2025/2026
Organizational Management is a subset of management and is the art of applying general principles of
systematic planning and problem solving to direct and supervise the united efforts of an organization to
meet organization goals.
True/False - correct answer ✔True
____ is the development of goals, which leads to the development of an overall strategy for achieving
those goals.
a. planning
b. organizing
c. leading
d. controlling - correct answer ✔a. planning
Which of the following is true concerning leadership?
a. Deals with planning, organizing, and controlling
b. Addresses coping with change
c. Can be classified as either Transactional or Dynamic
d. It dependent upon whether the leader possess that which followers seek
e. Both B and D - correct answer ✔e. Both B and D
A transactional leader
,a. Inspires followers to achieve organizational goals
b. Is charismatic
c. Guides followers to achieve goals
d. Uses emotional intelligence - correct answer ✔a. Inspires followers to achieve organizational goals
The ability to persist in the face of adversity is referred to as the ___ dimensions of emotional
intelligence
a. Self-management
b. Self-awareness
c. Self-motivation
d. Empathy - correct answer ✔c. Self-motivation
Which of the following is Not a style of follower?
a. Participants
b. Activists
c. Isolates
d. Pacifists
e. Bystanders - correct answer ✔d. Pacifists
____ feel strongly, one way or the other, about their organization and leaders, and act accordingly.
a. Diehards
b. Activists
,c. Participants
d. Isolates - correct answer ✔b. Activists
According to Kouzes and Posner, ___ is the most critical dimension of trust.
a. Consistency
b. Loyalty
c. Competence
d. Integrity - correct answer ✔d. Integrity
Types of power include
a. Legitimate, coercive, functional
b. Referent, expert, divisional
c. Structural, legitimate, divisional
d. Coercive, reward, referent - correct answer ✔d. Coercive, reward, referent
Henry Mintzberg determined that there were ten managerial roles that could be categorized as
interpersonal, informational, or decisional.
True/False - correct answer ✔True
A manager taking corrective actions when the organization experiences unexpected disturbances is
performing within the ___ of managerial roles
a. Informational category
, b. Decisional category
c. Interpersonal category - correct answer ✔b. Decisional Category
In the informational category, managers perform the roles
a. Negotiator
b. Resource allocator
c. Symbolic head o the organization
d. Leader
e. Spokesperson - correct answer ✔e. Spokesperson
A ____ manager is responsible for oversight of the resources within one specialized department in the
organization.
a. Operations
b. Functional
c. Human Resources
d. Executive - correct answer ✔b. Functional
Which of the following is NOT part of the strategic management process?
a. Strategy evaluation
b. Strategy implementation
c. Strategy development
d. Strategy formulation - correct answer ✔c. Strategy development
