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Fire Officer I- Ch 1-11 | Comprehensive
Key Questions With Verified Answers
One of the basic principles in building an effective team is to:-correct-answer-
inform each person how they fit into the team.
Personal ethics are learned primarily from which of the following sources?-
correct-answer-Family
Which of the following should be a brief written statement of the organization's
values and expected behavior of both management and membership?-correct-
answer-Ethics program
Which of the following is a trait that undermines a company officer's authority
and ability to lead their unit?-correct-answer-Lack of consistency
Which of the following terms refers to the administration and control of projects,
programs, situations, or organizations?-correct-answer-Management
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Which of the following incidents may be a result from the lack of ethical conduct?-
correct-answer-Using the station to conduct a private business
A company officer's role in subordinates' promotions includes:-correct-answer-
helping them investigate possible advancements.
An inconsistent application of the rules may lead to which of the following reasons
for personnel breaking the rules?-correct-answer-Resentment
Which of the following BEST describes the advantage of assigning an experienced
crew member as a mentor to a new employee?-correct-answer-Provides personal
instruction and encouragement
Which of the following is MOST likely to be affected by the initial impression of
new employees while they are being socialized into the department's culture?-
correct-answer-Their motivation
Which of the following BEST describes the goal of an aggressive management
style?-correct-answer-To dominate or win
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Which of the following is MOST likely to be the role of a company officer in
disciplinary action?-correct-answer-Using preventative action
Establishing a professional work environment means that company officers
should:-correct-answer-provide opportunities for employees to contribute.
Corrective discipline is BEST defined as training that:-correct-answer-educates
rather than punishes.
Which of the following sanctions are MOST likely to be the result of punitive
action?-correct-answer-A suspension
In progressive discipline, which of the following types of action is considered the
most serious?-correct-answer-Punitive
An employee's rights during corrective discipline are established by:-correct-
answer-local policy or state/provincial laws.
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What should be the first action a company officer takes before disciplining an
employee about an absenteeism problem?-correct-answer-Gather all information
about incident from the employee.
Which piece of legislation requires maintaining an accurate record of the hours
employees have worked?-correct-answer-Fair Labor Standards Act
Which of the following BEST describes a reason why a leave request may be
denied?-correct-answer-Insufficient staffing
One of the guiding principles of the conflict resolution steps includes:-correct-
answer-focusing on common interests.
Which style of conflict resolution is MOST likely to result in a lose-lose situation?-
correct-answer-Avoiding
When looking for potential signs of substance abuse, one symptom:-correct-
answer-may not be enough to indicate substance abuse.
Fire Officer I- Ch 1-11 | Comprehensive
Key Questions With Verified Answers
One of the basic principles in building an effective team is to:-correct-answer-
inform each person how they fit into the team.
Personal ethics are learned primarily from which of the following sources?-
correct-answer-Family
Which of the following should be a brief written statement of the organization's
values and expected behavior of both management and membership?-correct-
answer-Ethics program
Which of the following is a trait that undermines a company officer's authority
and ability to lead their unit?-correct-answer-Lack of consistency
Which of the following terms refers to the administration and control of projects,
programs, situations, or organizations?-correct-answer-Management
,2|Page
Which of the following incidents may be a result from the lack of ethical conduct?-
correct-answer-Using the station to conduct a private business
A company officer's role in subordinates' promotions includes:-correct-answer-
helping them investigate possible advancements.
An inconsistent application of the rules may lead to which of the following reasons
for personnel breaking the rules?-correct-answer-Resentment
Which of the following BEST describes the advantage of assigning an experienced
crew member as a mentor to a new employee?-correct-answer-Provides personal
instruction and encouragement
Which of the following is MOST likely to be affected by the initial impression of
new employees while they are being socialized into the department's culture?-
correct-answer-Their motivation
Which of the following BEST describes the goal of an aggressive management
style?-correct-answer-To dominate or win
,3|Page
Which of the following is MOST likely to be the role of a company officer in
disciplinary action?-correct-answer-Using preventative action
Establishing a professional work environment means that company officers
should:-correct-answer-provide opportunities for employees to contribute.
Corrective discipline is BEST defined as training that:-correct-answer-educates
rather than punishes.
Which of the following sanctions are MOST likely to be the result of punitive
action?-correct-answer-A suspension
In progressive discipline, which of the following types of action is considered the
most serious?-correct-answer-Punitive
An employee's rights during corrective discipline are established by:-correct-
answer-local policy or state/provincial laws.
, 4|Page
What should be the first action a company officer takes before disciplining an
employee about an absenteeism problem?-correct-answer-Gather all information
about incident from the employee.
Which piece of legislation requires maintaining an accurate record of the hours
employees have worked?-correct-answer-Fair Labor Standards Act
Which of the following BEST describes a reason why a leave request may be
denied?-correct-answer-Insufficient staffing
One of the guiding principles of the conflict resolution steps includes:-correct-
answer-focusing on common interests.
Which style of conflict resolution is MOST likely to result in a lose-lose situation?-
correct-answer-Avoiding
When looking for potential signs of substance abuse, one symptom:-correct-
answer-may not be enough to indicate substance abuse.
