USPS Exam 421 Window Clerk SSA Academy

USPS Exam 421 Window Clerk SSA Academy




Postal service employees Custody

operate under a mandate to

protect and preserve the mail

paced in its:

What are 4 violations of Theft, Open, Damage or Delay

security and sanctity of the

mail

The first opportunity for a Deliver 1st Impression

SSA to start the customer

experience on a positive is:

Type of communication that Non-Verbal Communication

can enhance or contradict

messages:

The approach a SSA can use to A+GIST

engage our customer and

ensure needs are met is:

Why is maintaining sanctity of To instill customer confidence

the mail one of the core

responsibilities of the postal

service?

Successful sales transactions Makes an informed mutual decision with customer on products and

occur when the SSA: services

, What is the most positive Provide world class service

way to impact customer

perception of the post office?

The US Postal Service is the Every address in the nation 6 days a week

only delivery that reaches:

An organized workstation Effiecient

creates a more

_________workpace

How a SSA conducts themselves Postal Brand

on the job effects the?