ISA 235 Final Exam |131 Questions with solutions
Primary activities - -acquire raw materials and manufacture, deliver, market, sell and
provide after-sale services
-support activities - -firm infrastructure, HR management, tech development and
procurement
-data - -raw facts that describe the characteristics of an event/ object
-core drivers of the information age - -data, information, business intelligence, knowledge
-information - -data converted into a meaningful and useful context
-business intelliegnce - -information collected form multiple sources such as suppliers,
customers, competitors, partners and industries that analyze patterns, trends and
relationships for decision making
-knowledge - -the skills, expertise and experience coupled with information and
intelligence that create a persons intellectual responses
-internet of things - -a world where interconnected internet enabled devices or things
have the ability to collect and share data without human intervention
-analytics - -science of fact based decision making
-business process - -a standardized set of activities that accomplish a specific task such as
processing a customer order
-value chain analysis - -views a firm as a series of business process that add value to the
product/ service
-system - -a collection of parts that link to achieve a common purpose
-systems thinking - -a way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs where gathering feedback on each part
-chief information officer - -responsible for overseeing all uses of information technology
and ensuring the strategic alignment of MIS with business goals and objectives
-strategic level - -managers devleop overall business strategies, goals, and objectives as
part of the company's strategic plan
unstructured decisions
, -managerial level - -employees are continuously evaluating company operations to hone
the firms ability to identify, adapt to and leverage change
semi structured
-operational level - -employees develop, control and maintain core business activities
required to run the day to day operations
-critical success factor - -crucial steps companies perform to achieve their goals and
objectives and implement strategies
-key performance indicator - -quantifiable metrics a company uses to evaluate progress
toward critical success factor
-efficiency - -measure the performance of MIS
ex: throughput, transaction speed
-effectiveness - -measures the impact of MIS on business
-artificial intelligence - -simulates human thinking and behavior, such as the ability to
reason and learn. Mimics human intellignece
-business process model - -graphical description of a process
-metric - -measurements that evaluates results to determine whether a project is meeting
its goals
-model - -a simplified representing of abstraction of reality
-transactional information - -encompasses all of the information contained within a single
business process of unit of work and primary purpose is to support performance of daily
operational or structured decisions
-analytical information - -encompasses all organizational information and supports the
performance of managerial analysis of semi structured decisions
-granularity - -refers to the level of detail in the model of decision making process
-visualization - -produces graphical displays and complex relationships in large amounts
of data
-automation - -the process of computerizing manual tasks and making them more efficient
and effective and lowering operational costs
Primary activities - -acquire raw materials and manufacture, deliver, market, sell and
provide after-sale services
-support activities - -firm infrastructure, HR management, tech development and
procurement
-data - -raw facts that describe the characteristics of an event/ object
-core drivers of the information age - -data, information, business intelligence, knowledge
-information - -data converted into a meaningful and useful context
-business intelliegnce - -information collected form multiple sources such as suppliers,
customers, competitors, partners and industries that analyze patterns, trends and
relationships for decision making
-knowledge - -the skills, expertise and experience coupled with information and
intelligence that create a persons intellectual responses
-internet of things - -a world where interconnected internet enabled devices or things
have the ability to collect and share data without human intervention
-analytics - -science of fact based decision making
-business process - -a standardized set of activities that accomplish a specific task such as
processing a customer order
-value chain analysis - -views a firm as a series of business process that add value to the
product/ service
-system - -a collection of parts that link to achieve a common purpose
-systems thinking - -a way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs where gathering feedback on each part
-chief information officer - -responsible for overseeing all uses of information technology
and ensuring the strategic alignment of MIS with business goals and objectives
-strategic level - -managers devleop overall business strategies, goals, and objectives as
part of the company's strategic plan
unstructured decisions
, -managerial level - -employees are continuously evaluating company operations to hone
the firms ability to identify, adapt to and leverage change
semi structured
-operational level - -employees develop, control and maintain core business activities
required to run the day to day operations
-critical success factor - -crucial steps companies perform to achieve their goals and
objectives and implement strategies
-key performance indicator - -quantifiable metrics a company uses to evaluate progress
toward critical success factor
-efficiency - -measure the performance of MIS
ex: throughput, transaction speed
-effectiveness - -measures the impact of MIS on business
-artificial intelligence - -simulates human thinking and behavior, such as the ability to
reason and learn. Mimics human intellignece
-business process model - -graphical description of a process
-metric - -measurements that evaluates results to determine whether a project is meeting
its goals
-model - -a simplified representing of abstraction of reality
-transactional information - -encompasses all of the information contained within a single
business process of unit of work and primary purpose is to support performance of daily
operational or structured decisions
-analytical information - -encompasses all organizational information and supports the
performance of managerial analysis of semi structured decisions
-granularity - -refers to the level of detail in the model of decision making process
-visualization - -produces graphical displays and complex relationships in large amounts
of data
-automation - -the process of computerizing manual tasks and making them more efficient
and effective and lowering operational costs
