CBHCM- Case Manager Exam
Questions and Answers10
In order for case managers to be competent in providing services to persons from many
different cultures, they should be able to do all of the following EXCEPT: - ANSWERS -
Communicate in the client's native language.
When conducting a home visit your client tells you she no longer wants to work on one of her
service plan goals even though the goal has not been achieved. As her case manager, how
should you respond? - ANSWERS -Change the service plan goals and objectives based on her
wants and needs to ensure better outcomes.
In a person-centered practice, what is the best way for you, as the case manager, to begin the
engagement process to ensure that clients understand how case management can assist them?
- ANSWERS -Review self-advocacy skills with clients so they can express what they want from
case management services.
A formal process that facilitates the clinically appropriate movement of clients from one level of
care to another, including from one practitioner to another is called: - ANSWERS -Transitional
planning
Under what circumstances can substance use information be disclosed? - ANSWERS -Whenever
a release of information is signed to disclose information
to another part
When can you share information about a client with a third party WITHOUT a valid release of
information on file? - ANSWERS -With a court order
, The MOST IMPORTANT reason to communicate with collateral resources during initial
assessment and ongoing planning is to: - ANSWERS -Ensure you have a complete client
assessment
Of the following which is not considered a client need? - ANSWERS -Bank assistance
A progress note should include: - ANSWERS -Actual events, important client statements, and
dates
Which of the following should the case manager know before making formal and informal
referrals to service providers? - ANSWERS -The eligibility criteria of resource agencies and
service providers
Your clients tell you that his sister, who pays her rent and household expenses, moved
unexpected to another state last week. The client doesn't have money to afford the rent. Your
client doesn't know how she will be able to obtain financial assistance to solve her actual need.
What is the first steps to help his client - ANSWERS -Conduct an assessment and service plan
update to include her new financial
needs
Your client has just revealed that she has been in an abusive relationship for two years and
doesn't know how to safety leave. What would be an appropriate response - ANSWERS -Engage
the client in developing a safety plan
Many program funders regulatory agencies, and others set documentation timelines. Regardless
of the client, which hierarchy must case managers follow when determine the agency to assist
the client - ANSWERS -Laws and statutes, agency operating procedure, funder
requirements
Questions and Answers10
In order for case managers to be competent in providing services to persons from many
different cultures, they should be able to do all of the following EXCEPT: - ANSWERS -
Communicate in the client's native language.
When conducting a home visit your client tells you she no longer wants to work on one of her
service plan goals even though the goal has not been achieved. As her case manager, how
should you respond? - ANSWERS -Change the service plan goals and objectives based on her
wants and needs to ensure better outcomes.
In a person-centered practice, what is the best way for you, as the case manager, to begin the
engagement process to ensure that clients understand how case management can assist them?
- ANSWERS -Review self-advocacy skills with clients so they can express what they want from
case management services.
A formal process that facilitates the clinically appropriate movement of clients from one level of
care to another, including from one practitioner to another is called: - ANSWERS -Transitional
planning
Under what circumstances can substance use information be disclosed? - ANSWERS -Whenever
a release of information is signed to disclose information
to another part
When can you share information about a client with a third party WITHOUT a valid release of
information on file? - ANSWERS -With a court order
, The MOST IMPORTANT reason to communicate with collateral resources during initial
assessment and ongoing planning is to: - ANSWERS -Ensure you have a complete client
assessment
Of the following which is not considered a client need? - ANSWERS -Bank assistance
A progress note should include: - ANSWERS -Actual events, important client statements, and
dates
Which of the following should the case manager know before making formal and informal
referrals to service providers? - ANSWERS -The eligibility criteria of resource agencies and
service providers
Your clients tell you that his sister, who pays her rent and household expenses, moved
unexpected to another state last week. The client doesn't have money to afford the rent. Your
client doesn't know how she will be able to obtain financial assistance to solve her actual need.
What is the first steps to help his client - ANSWERS -Conduct an assessment and service plan
update to include her new financial
needs
Your client has just revealed that she has been in an abusive relationship for two years and
doesn't know how to safety leave. What would be an appropriate response - ANSWERS -Engage
the client in developing a safety plan
Many program funders regulatory agencies, and others set documentation timelines. Regardless
of the client, which hierarchy must case managers follow when determine the agency to assist
the client - ANSWERS -Laws and statutes, agency operating procedure, funder
requirements
