HMGT 101 CHAP. 1 EXAM QUESTIONS AND
COMPLETE ANSWERS
Hospitality- - ANSWER The word comes from the French term hospice, meaning "to
provide care/shelter for travelers."
Auguste Escoffier - ANSWER published the classic recipe book Le Guide Culinaire and
installed the brigade system in the kitchen
The Twentieth Century - ANSWER There was a rapid development of hotels, motels, fast
food, and coffee shops after World War II.
The 1980's saw hospitality, travel, and tourism expand as baby boomers influenced the
industry through their buying power.
After 9/11 the economic recovery proved very strong as hospitality businesses
expanded in North America and abroad.
20th century - ANSWER At this point in history, we encountered a recession, but then
the economy was back to booming after 1945.
In the 1980s we began to see the corporate industry within hospitality. Selling of stocks
in the stock market started. This year was the market component for the hospitality
industry.
The baby boomers, at this point in time, had begun to retire from their jobs. They had
money in their pockets and they were ready to go spend it therefore they started to
travel more.
Example: When 9/11 hit, it affected people's desire to travel, but then the entire
hospitality industry went into a recession because if people aren't traveling then they
don't need a hotel nor will they be visiting places outside their hometown. The hospitality
industry is constantly undergoing the RIPPLE EFFECT
Hospitality industry is an exciting place to be: - ANSWER It's fascinating
It's fun
It offers competitive pay
It offers advancement opportunities
, hospitality industry - ANSWER Works to create memories
Everyday guests rely on us for service
Passion is in the service element
People with a service spirit are happy to do something extra to make the guest's
experience memorable
The WOW factor!
It is very important that you like people and enjoy dealing with them.
The Pineapple Tradition - ANSWER enjoyed a rich and romantic heritage as a symbol of
welcome, friendship, and hospitality
They were brought back from the West Indies by early European explorers during the
seventeenth century
They became the favored fruit of royalty and the elite
Today, it is globally recognized as a symbol of hospitality
Tourism: - ANSWER It is the temporary movement of people to destinations outside of
their normal place of work and residence, the activities undertaken during their stay in
those destinations and the facilities created to cater to their needs.
Tourism activities: - ANSWER They flourish where individuals have free time. There are
easily exchangeable currencies, common language spoken, and they establish legal
systems to create a perception of personal safety. The activities include
shopping,shows etc.
Vacation time: - ANSWER If always working you can't participate in tourism
Common languages spoken: - ANSWER When you travel, the people in the tourism
industry will speak that other language.
Legal systems: - ANSWER This is so that toursits feel safe.
COMPLETE ANSWERS
Hospitality- - ANSWER The word comes from the French term hospice, meaning "to
provide care/shelter for travelers."
Auguste Escoffier - ANSWER published the classic recipe book Le Guide Culinaire and
installed the brigade system in the kitchen
The Twentieth Century - ANSWER There was a rapid development of hotels, motels, fast
food, and coffee shops after World War II.
The 1980's saw hospitality, travel, and tourism expand as baby boomers influenced the
industry through their buying power.
After 9/11 the economic recovery proved very strong as hospitality businesses
expanded in North America and abroad.
20th century - ANSWER At this point in history, we encountered a recession, but then
the economy was back to booming after 1945.
In the 1980s we began to see the corporate industry within hospitality. Selling of stocks
in the stock market started. This year was the market component for the hospitality
industry.
The baby boomers, at this point in time, had begun to retire from their jobs. They had
money in their pockets and they were ready to go spend it therefore they started to
travel more.
Example: When 9/11 hit, it affected people's desire to travel, but then the entire
hospitality industry went into a recession because if people aren't traveling then they
don't need a hotel nor will they be visiting places outside their hometown. The hospitality
industry is constantly undergoing the RIPPLE EFFECT
Hospitality industry is an exciting place to be: - ANSWER It's fascinating
It's fun
It offers competitive pay
It offers advancement opportunities
, hospitality industry - ANSWER Works to create memories
Everyday guests rely on us for service
Passion is in the service element
People with a service spirit are happy to do something extra to make the guest's
experience memorable
The WOW factor!
It is very important that you like people and enjoy dealing with them.
The Pineapple Tradition - ANSWER enjoyed a rich and romantic heritage as a symbol of
welcome, friendship, and hospitality
They were brought back from the West Indies by early European explorers during the
seventeenth century
They became the favored fruit of royalty and the elite
Today, it is globally recognized as a symbol of hospitality
Tourism: - ANSWER It is the temporary movement of people to destinations outside of
their normal place of work and residence, the activities undertaken during their stay in
those destinations and the facilities created to cater to their needs.
Tourism activities: - ANSWER They flourish where individuals have free time. There are
easily exchangeable currencies, common language spoken, and they establish legal
systems to create a perception of personal safety. The activities include
shopping,shows etc.
Vacation time: - ANSWER If always working you can't participate in tourism
Common languages spoken: - ANSWER When you travel, the people in the tourism
industry will speak that other language.
Legal systems: - ANSWER This is so that toursits feel safe.
