OM 300 EXAM 2 CHILCUTT(RATED A+)
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWERA. differentiation, low cost and
response
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. -
ANSWERC. an organizational culture that fosters quality
To develop a standard or benchmark, firms need to start with
A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - ANSWERC. determining what to benchmark
Cause-and-effect diagrams are also known as
A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - ANSWERA. fish bone charts
A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
, B. fail-safe.
C. control chart.
D. zero defect. - ANSWERA. poka-yoke
Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. - ANSWERD. after costly or irreversible
processes
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWERB. scrap
Which of the following is the Japanese term used to describe continuous
improvement efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - ANSWERD. kaizen
The objective of a statistical process control (SPC) system is to
A. assess customer expectations.
B. eliminate natural variations.
C. provide a statistical signal when assignable causes of variation are present.
D. provide a statistical signal when natural causes of variation are present. -
ANSWERC. provide a statistical signal when assignable causes of variation are
present
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWERA. differentiation, low cost and
response
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. -
ANSWERC. an organizational culture that fosters quality
To develop a standard or benchmark, firms need to start with
A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - ANSWERC. determining what to benchmark
Cause-and-effect diagrams are also known as
A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - ANSWERA. fish bone charts
A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
, B. fail-safe.
C. control chart.
D. zero defect. - ANSWERA. poka-yoke
Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. - ANSWERD. after costly or irreversible
processes
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWERB. scrap
Which of the following is the Japanese term used to describe continuous
improvement efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - ANSWERD. kaizen
The objective of a statistical process control (SPC) system is to
A. assess customer expectations.
B. eliminate natural variations.
C. provide a statistical signal when assignable causes of variation are present.
D. provide a statistical signal when natural causes of variation are present. -
ANSWERC. provide a statistical signal when assignable causes of variation are
present
