OM 300-TEST 2 CHILCUTT
QUESTIONS & ANSWERS(RATED
A+)
Managing quality helps build successful strategies of - ANSWERdifferentiation, low
cost and response.
Which of the following costs is NOT a cost of quality? - ANSWERresearch and
development
Which of the following is the Japanese term used to describe continuous
improvement efforts? - ANSWERkaizen
Cause-and-effect diagrams are also known as - ANSWERfish-bone charts
A device or technique that ensures production of a good unit every time is a -
ANSWERpoka-yoke
Inspections should NOT take place - ANSWERafter costly or irreversible processes
Which of the following determinants of service quality means the firm performs the
service right the first time and that the firm honors its promises? - ANSWERreliability
To develop a standard or benchmark, firms need to start with - ANSWERdetermining
what to benchmark.
Which of the following is NOT true about Six Sigma? - ANSWERIt is only applicable
in manufacturing
Most organizations operate - ANSWERbelow their design capacity.
What is the time of the slowest workstation in a production system? -
ANSWERbottleneck time
What is the major difference in focus between a location decision in the service
sector vs. the manufacturing sector? - ANSWERThe focus in service is on revenue
maximization, while the focus in manufacturing is on cost minimization.
What term refers to the location of competing companies near each other? -
ANSWERclustering
Attribute inspection measures - ANSWERif the product is good or bad
, Which of the following would NOT be a concerning pattern on a control chart? -
ANSWERTwo points very near the lower control limit
B.
One point above the upper control limit
C.
Five consecutive points above the central line.
D.
All of the above are concerning patterns on a control chart
Low-volume, high-variety production is best suited for which of the following process
strategies? - ANSWERprocess focus
What is a drawing of the movement of material, product or people? -
ANSWERflowchart
In many applications, human quality inspectors can be replaced effectively by -
ANSWERvision systems
Which of the following is NOT a production technology that enhances production and
productivity? - ANSWERservice blueprinting
A large quantity and large variety of products are produced in - ANSWERmass
customization
What is an electronically guided and controlled cart used to move materials? -
ANSWERAGV
What is the theoretical maximum output of a system in a given period under ideal
conditions? - ANSWERdesign capacity
Which of the following methods is a mathematical technique used for finding the best
location for a single distribution point that services several stores or areas? -
ANSWERcenter-of-gravity method
Which of the following techniques might a service or retail organization use to make
a location decision? - ANSWERtraffic counts
What is a system that stores and displays information that can be linked to a
geographic location? - ANSWERGIS
Which of the following statements is NOT true regarding location decisions? -
ANSWERLocation decisions are important because location has a major impact on
the overall risk and profit of the company.
B.
Once management is committed to a specific location, many costs become relatively
easy to reduce.
C.
Location decisions to support a low-cost strategy require particularly careful
consideration.
D.
QUESTIONS & ANSWERS(RATED
A+)
Managing quality helps build successful strategies of - ANSWERdifferentiation, low
cost and response.
Which of the following costs is NOT a cost of quality? - ANSWERresearch and
development
Which of the following is the Japanese term used to describe continuous
improvement efforts? - ANSWERkaizen
Cause-and-effect diagrams are also known as - ANSWERfish-bone charts
A device or technique that ensures production of a good unit every time is a -
ANSWERpoka-yoke
Inspections should NOT take place - ANSWERafter costly or irreversible processes
Which of the following determinants of service quality means the firm performs the
service right the first time and that the firm honors its promises? - ANSWERreliability
To develop a standard or benchmark, firms need to start with - ANSWERdetermining
what to benchmark.
Which of the following is NOT true about Six Sigma? - ANSWERIt is only applicable
in manufacturing
Most organizations operate - ANSWERbelow their design capacity.
What is the time of the slowest workstation in a production system? -
ANSWERbottleneck time
What is the major difference in focus between a location decision in the service
sector vs. the manufacturing sector? - ANSWERThe focus in service is on revenue
maximization, while the focus in manufacturing is on cost minimization.
What term refers to the location of competing companies near each other? -
ANSWERclustering
Attribute inspection measures - ANSWERif the product is good or bad
, Which of the following would NOT be a concerning pattern on a control chart? -
ANSWERTwo points very near the lower control limit
B.
One point above the upper control limit
C.
Five consecutive points above the central line.
D.
All of the above are concerning patterns on a control chart
Low-volume, high-variety production is best suited for which of the following process
strategies? - ANSWERprocess focus
What is a drawing of the movement of material, product or people? -
ANSWERflowchart
In many applications, human quality inspectors can be replaced effectively by -
ANSWERvision systems
Which of the following is NOT a production technology that enhances production and
productivity? - ANSWERservice blueprinting
A large quantity and large variety of products are produced in - ANSWERmass
customization
What is an electronically guided and controlled cart used to move materials? -
ANSWERAGV
What is the theoretical maximum output of a system in a given period under ideal
conditions? - ANSWERdesign capacity
Which of the following methods is a mathematical technique used for finding the best
location for a single distribution point that services several stores or areas? -
ANSWERcenter-of-gravity method
Which of the following techniques might a service or retail organization use to make
a location decision? - ANSWERtraffic counts
What is a system that stores and displays information that can be linked to a
geographic location? - ANSWERGIS
Which of the following statements is NOT true regarding location decisions? -
ANSWERLocation decisions are important because location has a major impact on
the overall risk and profit of the company.
B.
Once management is committed to a specific location, many costs become relatively
easy to reduce.
C.
Location decisions to support a low-cost strategy require particularly careful
consideration.
D.
