OM 300, CHILCUTT, EXAM
2(SCORED A+)
Product Life Cycle: Introductory Phase - ANSWERFine tuning may warrant unusual
expenses for:
Research, Product development, Process modification and
enhancement, & Supplier development
Product Life Cycle: Growth Phase - ANSWERProduct design begins to stabilize,
Effective forecasting of capacity
becomes necessary, Adding or enhancing capacity may be necessary
Product Life Cycle: Maturity Phase - ANSWERCompetitors now established, High
volume, innovative production may be
needed, Improved cost control, reduction in options, paring down of
product line
Product Life Cycle: Decline Phase - ANSWERUnless product makes a special
contribution to the organization, must
plan to terminate offering
Describe a house of quality - ANSWEROne of the tools of QFD, a graphic technique
for defining the relationship between customer desires and product
External Development Strategies - ANSWERAlliances, Joint ventures, Purchase
technology or expertise by acquiring
the developer
Six Sigma (Statiscal) - ANSWERprocess that is 99.9997% capable, 3.4 defects per
million opportunities (DPMO)
Six Sigma (Program) - ANSWERdesigned to reduce defects, lower costs, save time,
and improve customer satisfaction
quality robust products and Taguchi concepts - ANSWERa) Engineering and
experimental design methods to improve product and process
design
i. Quality robustness
ii. Quality loss function
iii. Target-oriented quality
2(SCORED A+)
Product Life Cycle: Introductory Phase - ANSWERFine tuning may warrant unusual
expenses for:
Research, Product development, Process modification and
enhancement, & Supplier development
Product Life Cycle: Growth Phase - ANSWERProduct design begins to stabilize,
Effective forecasting of capacity
becomes necessary, Adding or enhancing capacity may be necessary
Product Life Cycle: Maturity Phase - ANSWERCompetitors now established, High
volume, innovative production may be
needed, Improved cost control, reduction in options, paring down of
product line
Product Life Cycle: Decline Phase - ANSWERUnless product makes a special
contribution to the organization, must
plan to terminate offering
Describe a house of quality - ANSWEROne of the tools of QFD, a graphic technique
for defining the relationship between customer desires and product
External Development Strategies - ANSWERAlliances, Joint ventures, Purchase
technology or expertise by acquiring
the developer
Six Sigma (Statiscal) - ANSWERprocess that is 99.9997% capable, 3.4 defects per
million opportunities (DPMO)
Six Sigma (Program) - ANSWERdesigned to reduce defects, lower costs, save time,
and improve customer satisfaction
quality robust products and Taguchi concepts - ANSWERa) Engineering and
experimental design methods to improve product and process
design
i. Quality robustness
ii. Quality loss function
iii. Target-oriented quality
