OM 300 - NATHAN CHILCUTT - HW
#6 - EXAM 2(RATED A+)
Scrap is not an - ANSWERexternal failure cost
Kaizen is a Japanese term for which of the following concepts? -
ANSWERcontinuous improvement
Common TQM tools - ANSWER- check sheets
- histograms
- scatter diagrams
NOT part of a successful quality strategy - ANSWERMinimize quality costs
throughout the organization
Your answer is correct.
What are the two key questions for an operations manager in the inspection
process? - ANSWERWhen to inspect? Where to inspect?
When A/C repair specialists consistently arrive within their promised service window,
they are demonstrating which determinant of service quality? -
ANSWERresponsiveness
How does just-in-yime (JIT) relate to total quality management (TQM)? - ANSWERIT
is rooted in continuous improvement and forced problem solving, which improve
quality
What is a cause-and-effect diagram? - ANSWERa brainstorming tool to identify
process elements that may affect an outcome
NOT a common TQM tool - ANSWERqueuing models
#6 - EXAM 2(RATED A+)
Scrap is not an - ANSWERexternal failure cost
Kaizen is a Japanese term for which of the following concepts? -
ANSWERcontinuous improvement
Common TQM tools - ANSWER- check sheets
- histograms
- scatter diagrams
NOT part of a successful quality strategy - ANSWERMinimize quality costs
throughout the organization
Your answer is correct.
What are the two key questions for an operations manager in the inspection
process? - ANSWERWhen to inspect? Where to inspect?
When A/C repair specialists consistently arrive within their promised service window,
they are demonstrating which determinant of service quality? -
ANSWERresponsiveness
How does just-in-yime (JIT) relate to total quality management (TQM)? - ANSWERIT
is rooted in continuous improvement and forced problem solving, which improve
quality
What is a cause-and-effect diagram? - ANSWERa brainstorming tool to identify
process elements that may affect an outcome
NOT a common TQM tool - ANSWERqueuing models
