ITIL® 4 Foundation Exam Questions - Multiple Choice
How does the Service By acting as the main channel for operational engagement with
Desk Practice contribute to users
the Engage Service Value
Chain activity? 3 multiple choice options
Who are the main parties Service Provider and 3 multiple choice options
involved in the definition Customer
of SLAs?
Why should you utilize a To get an overview of all your CIs and understand their
CMDB within your relationships
organization? 3 multiple choice options
The Problem Identify and solve the unknown cause of one or more
Management practice is Incidents
meant to...? 3 multiple choice options
Which guiding principle Collaborate And Promote 3 multiple choice options
emphasizes the need to Visibility
understand the flow of
work, identify
bottlenecks and remove
waste?
The percentage of A Key Performance Indicator 3 multiple choice options
successful versus failed
Changes is an example of
what?
, Reusing resources if Start Where You Are 3 multiple choice options
possible is a
recommendation of
which Guiding Principle?
What is the perceived Value 3 multiple choice options
benefit, usefulness, and
importance of something?
Moving configurations Deployment Management 3 multiple choice options
from one environment to
the next is done by which
Practice?
How does the Service By acting as the main channel for operational engagement with
Desk Practice contribute to users
the Engage Service Value
Chain activity? 3 multiple choice options
Who are the main parties Service Provider and 3 multiple choice options
involved in the definition Customer
of SLAs?
Why should you utilize a To get an overview of all your CIs and understand their
CMDB within your relationships
organization? 3 multiple choice options
The Problem Identify and solve the unknown cause of one or more
Management practice is Incidents
meant to...? 3 multiple choice options
Which guiding principle Collaborate And Promote 3 multiple choice options
emphasizes the need to Visibility
understand the flow of
work, identify
bottlenecks and remove
waste?
The percentage of A Key Performance Indicator 3 multiple choice options
successful versus failed
Changes is an example of
what?
, Reusing resources if Start Where You Are 3 multiple choice options
possible is a
recommendation of
which Guiding Principle?
What is the perceived Value 3 multiple choice options
benefit, usefulness, and
importance of something?
Moving configurations Deployment Management 3 multiple choice options
from one environment to
the next is done by which
Practice?
