ITILFv4 Exam Simulationv1
Describes a set of activities, which may be interrelated or interacting, that
Process
converts inputs into outputs.
Which of the following are All of the options 3 multiple choice options
considered examples of Configuration
Items (CIs)?
1. Applications
2. Hardware
3.Contracts
4. Personnel
An IT service organization wants to provide local Service desk
Service desk facility physically near the
user base they must serve. Which type
of Service desk structure should the IT
service organization implement?
Allows organizations to see all services being provided, including service models
Service Architecture
and interactions.
Which statement is FALSE about the role of Direct observation should never be the preferred option 3 multiple choice options
measurement in the Start where you are
guiding principle?
Which of the following statements is/are All of the options 3 multiple choice options
CORRECT about a major incident?
1. Separate procedures should be
used to handle major incidents.
2. Major incidents should be
handled in short timescales.
3.Major incidents should be handled with
greater urgency.
Which ITIL management practice monitors Service level management
and develops reports to deliver the agreed
level of service?
Identify the missing word. standard
Fulfillment of service requests may
include changes to services or their
components. Usually these are
______________________changes
Which change needs to be scheduled, normal change
assessed, and authorized following a
process?
What is defined as "a request from a user service request
or a user's authorized representative
that initiates a service action which has
been agreed upon as a normal part of
service delivery"?
,
Describes a set of activities, which may be interrelated or interacting, that
Process
converts inputs into outputs.
Which of the following are All of the options 3 multiple choice options
considered examples of Configuration
Items (CIs)?
1. Applications
2. Hardware
3.Contracts
4. Personnel
An IT service organization wants to provide local Service desk
Service desk facility physically near the
user base they must serve. Which type
of Service desk structure should the IT
service organization implement?
Allows organizations to see all services being provided, including service models
Service Architecture
and interactions.
Which statement is FALSE about the role of Direct observation should never be the preferred option 3 multiple choice options
measurement in the Start where you are
guiding principle?
Which of the following statements is/are All of the options 3 multiple choice options
CORRECT about a major incident?
1. Separate procedures should be
used to handle major incidents.
2. Major incidents should be
handled in short timescales.
3.Major incidents should be handled with
greater urgency.
Which ITIL management practice monitors Service level management
and develops reports to deliver the agreed
level of service?
Identify the missing word. standard
Fulfillment of service requests may
include changes to services or their
components. Usually these are
______________________changes
Which change needs to be scheduled, normal change
assessed, and authorized following a
process?
What is defined as "a request from a user service request
or a user's authorized representative
that initiates a service action which has
been agreed upon as a normal part of
service delivery"?
,
