GitHub ITILv4 Practice Exam - Multiple Choice
What is within the scope of Information created and used in the course of service
'the information and provision and consumption
technology' dimension of
service management? 3 multiple choice options
Which practice has a Incident management 3 multiple choice
purpose that includes options
restoring normal service
operation as quickly as
possible?
Which guiding principle Think and work holistically 3 multiple choice
recommends that the four options
dimensions of service
management are
considered?
Why should service level To help focus on defined outcomes and not just operational
agreements include metrics
bundles of metrics, rather
than individual metrics? 3 multiple choice options
Which guiding principle Progress iteratively with feedback 3 multiple choice
recommends organizing options
work into smaller,
manageable sections that
can be executed and
completed in a timely
manner?
, Which is a potential It may provide automated matching of incidents to problems or
benefit of using an IT known errors
service management tool
to support the 'incident 3 multiple choice options
management' practice?
A description of how components and activities
What is the service value work together to enable value creation
system? 3 multiple choice options
Service providers should manage the detailed level
What role do service
of risk on behalf of the consumer
providers and service
consumers have in relation 3 multiple choice options
to risk?
What is within the scope of Information created and used in the course of service
'the information and provision and consumption
technology' dimension of
service management? 3 multiple choice options
Which practice has a Incident management 3 multiple choice
purpose that includes options
restoring normal service
operation as quickly as
possible?
Which guiding principle Think and work holistically 3 multiple choice
recommends that the four options
dimensions of service
management are
considered?
Why should service level To help focus on defined outcomes and not just operational
agreements include metrics
bundles of metrics, rather
than individual metrics? 3 multiple choice options
Which guiding principle Progress iteratively with feedback 3 multiple choice
recommends organizing options
work into smaller,
manageable sections that
can be executed and
completed in a timely
manner?
, Which is a potential It may provide automated matching of incidents to problems or
benefit of using an IT known errors
service management tool
to support the 'incident 3 multiple choice options
management' practice?
A description of how components and activities
What is the service value work together to enable value creation
system? 3 multiple choice options
Service providers should manage the detailed level
What role do service
of risk on behalf of the consumer
providers and service
consumers have in relation 3 multiple choice options
to risk?
