Mqi Exam Questions With Correct Marking Scheme

Mqi Exam Questions With Correct Marking Scheme What are the promotion criteria for an MT to take the SET? Explain the process. - Answer- 1. Minimum 90 days employment 2. Meets requirements rating or above on most recent performance review 3. Roadmaps current 4. Submit SET checklist to HR manager in advance for review and scheduling. What are the promotion criteria for an MT to take the MQI? Explain the process. - Answer- 1. Minimum 9 months with company 2. Meets requirements on last review 3. Passed the SET 4. Roadmaps current 5. Must be in top 50% of MT matrix for past 2 out of 4 months. 6. Submit MQI checklist along with supporting documentation to HR manager by 10th of the month for scheduling. What is the SOS training method? - Answer- Show Observe Shape Explain in detail what employee development is and why it is important. - Answer- 1. Hiring 2. Onboarding 3. Employee Development 4. Accountability 6 Core Competencies EHI looks for in Employees? - Answer- Really Fun People Lead Companies Confidently 1. Results Driven 2. Flexible 3. Persuasive 4. Leaders 5. communicators 6. customer service skills 5 Step ESQI Plan - Answer- 1. Close 100% clean each night 2. Meet customers at the door with your launchpad and greet the customer with our greeting "Welcome To Enterprise, my name is Jacob, how can I help you" and if customer is returning ask three critical questions. 3. Complete "just written" customer calls using the phone script (ask about timeliness, cleanliness, and friendliness) 4. Priority pass and CARP 100% of your reservations to get them rental ready and to expedite our service on launch pads 5. Constant communications with our insurance customers and moving appointments forward that were missed. 5 steps of customer service excellence? - Answer- 1. Phone calls answered in 2 rings 2. Pick up and delivery: fact find with customer 3. Branch arrival: greet at door, help with bags, etc. 4. Rental contract: realistic time frames, connect 5. Vehicle return: greet at door, 3 critical questions What are the 9 reports used each month to measure performance results? - Answer- RODPBCNPP - ROD Peanut Butter Can Not Pop Pop 1. Revenue & expense 2. Operating expense 3. Direct costs 4. Physical damage & uninsured losses 5. Branch Overhead 6. C&I Per Unit 7. Net Other 8. Personal expenses per unit 9. Personal expenses per transaction Explain the conversion process. How can conversions be prevented? - Answer- Day 1: ARM/BRM tries to contact the renter Day 2: ARM/BRM follows up in attempts to contact renter Day 3: If no contact, ARM/BRM emails Risk Management to run skip trace and send out the 5 day letter. The branch tries to contact renter using skip trace information. Day 8: After 5 day letter expires, risk management assigns a repo service and sends out a 10 day letter. The branch continues to try to contact renter to return car. Day 18: After 10 day letter expires, risk management and the RVP discuss reporting car stolen. Then, risk management informs branch of car being stolen and contract is closed. The vehicle goes on the NCIC (hot sheet) Day 30: If car is still not recovered, accounting writes off car to uninsured losses What 3 departments assist remarketing with long term fleet plans? Explain. - Answer- 1. Rental: Size and mix by month 2. Vehicle Acquisition: forecast vehicle worth and schedule deletes 3. Fleet: compiles data for new cars Last month your branch averaged 100 cars in fleet with utilization of 93%. There are 31 days in the month and your ADR IS $30/car. Days earned growth is 11.1%. Your net other was $100 per car. Your gross costs were $485 per car. Your operating expenses were $110 per car. Your branch spent a total of $4300 in branch overhead and group overhead was $75 per car. Corporate overhead is at $45 per car. Your branch's portion of inventory adjustment was $17,400. Using the regional expectations for all other expenses, what will your commission be as an assistant manager, assuming your percentage is 3.5%? Find # of units, % days earned, de growth, c&I revenue, net other, total revenue, gross costs personal expenses, operating expenses, branch overhead, group overhead, corporate overhead, breakeven, operating profit, vehicle adjustment, and net profit to calculate commission. - Answer- $808.50 What are our founding values? - Answer- GO PEW COW 1. Great things happen when we listen... to our customers and to each other 2. Our brand is the most valuable thing we own 3. Personal honesty and integrity are the foundation of our success. 4. Enterprise is a fun and friendly place where teamwork rules. 5. We work hard... and we reward hard work. 6. Customer service is our way of life. 7. Our doors are open. 8. We strengthen our communities, one neighborhood at a time.