MQI Exam Questions and All Correct
Detailed Answers||A+ Solution guide
(Verified)
What are the core areas of the Employee Development and Retention Plan? - Answer-
Hiring, Onboarding, Employee Development, and Accountability.
What is the promotional process for MT's? - Answer- Take SET after 90 days. Take MQI
after 9 mo, submit Roadmaps 1-8, be in the top 50% atleast 2 months out of the last 4.
What is the promotional process for MA's? - Answer- Top 50% atleast 2 months out of
the last 4.
What is the promotional process for ABRM'S? - Answer- ESQI 3/6/12 mo respective to
time in position
What is the promotional process for BRM? - Answer- ESQI 3/6/12 mo respective to time
in position
How are interviews conducted? - Answer- Use standardized, behavioral interview
questions and complete interview grade sheet. There are 2-3 steps in interview process,
ensure promotion of Employee Referral Program.
New Hires - Answer- Begin on same day and attend regional new hire orientation. They
are strategically placed at branches to limit commute. Remain at initial branch for first 6
mo. and can move after 4 mo only if for Airport program.
What are the onboarding responsibilities of staff? - Answer- Area Manager- Take new
hire to lunch within first 5 days.
TA- Schedule new hire orientation, new hire training, and 45 day stay interview.
Talent Development- Enroll new hire in management dev., launchpad training, 15 day
follow-up.
BM- Invite new hire to any events, conduct "getting to know me" sheet and make aware
of training dates.
MT, MA, ABRM, BRM Reviews - Answer- Area meeting once a month. Ensure
employees complete all trainings (new hire, mgt. dev., pass SET, pass MQI, rookie
camp). Scheduled one-on-ones with BRM/ARM monthly to complete PDM's, create
goals for next month, SET/MQI prep, and help dev. support network.
How are ABM's developed? - Answer- Discuss reg. expec. at new ABM orientation.
ABM modules facilitated by Group TD. EOM meetings w/ reg. mgt. & dep. heads.
,Formal mentor program each year for new level 2. Monthly eval. completed by BRM
(goals, career consultation, marketing, & mentoring). Reviews due appear in workday
60 days in advance of review date for ABM to complete.
How are BRM's developed? - Answer- Discuss reg. expectations at new BRM
orientation. EOM meeting w/ reg. mgt. & dep. heads. Bi-weekly meetings w/ ARM
(goals, marketing, career consultation, & mentoring). Attend BRM working in St. Louis
(must debrief w/ ARM after). Reviews due appear in Workday 60 days in advance of
review date to complete. ARM must review rough draft, must be signed/complete w/
SMART goals by 20th each month. SEL's used to write reviews.
How do we ensure accountability? - Answer- RVP one on one with ARM/BRM on each
FT term, ARM monthly retention report, quarterly conference call w/ Darren and Karen
for ARM's under corp. avg., employee development scorecard, utilize stay surveys and
re-recruit employees.
What do you do if an employee is injured but it is not severe enough for 911? - Answer-
Use the C42 form to choose a provider, call HR and fill out the First Claims Report on
the HUB and submit within 24 hours of injury, returned signed C42 form to HR from
provider.
What is progressive discipline? - Answer- Used when all other efforts to improve an
employee's performance or behavior have failed. Designed to correct behavior
(Significant Event Logs document verbal conversations both pos. and neg.--> discipline
then escalates for formal write ups).
What is the Employee Development Scorecard? - Answer- (Monthly) ranking of
Managers in the core area (employee dev., cust. serv., growth, and profitability) of
employee development including reviews, SET/MQI passers, scheduling, roadmaps,
etc..
What are the core competencies that makes a quality MT? - Answer- Communication,
customer service, ethics/values, executing, flexibility, resilience, working with a team.
When are employees reviewed? - Answer- Level 2 and below are reviewed annually in
their anniversary month, Level 3 and above are reviewed at the end of every fiscal year.
Should receive monthly PDM's and/or coaching convos leading up to review.
What is the employee assistance program? - Answer- Free benefit program called
'Guidance Resources' that offers employee emotional support, legal guidance, work life
solutions, and financial resources. Employees are given 3 free sessions.
Who qualifies for FMLA? - Answer- Employees with a minimum 1 year of service and
1,250 hours
, Who qualifies for parental/adoption leave? - Answer- Employees with minimum 1 year
of service
Who qualifies for short term disability? - Answer- Full-time employees with minimum 2
years of service
How do managers utilize Workday? - Answer- Required to check 2x a day. Approve job
changes (transfers, promotions, location changes), compensation, managing employee
goals, performance reviews.
How do employees utilize Workday? - Answer- Onboarding, personal data changes,
managing goals, performance reviews, career profile updates, requesting LOA
What is the ETM Usage report? - Answer- Shows who is using ETM consistently
What are the Founding Values? - Answer- Our brands are the most valuable things we
own
Personal honesty and integrity are the foundation of our success
Customer service is our way of life
Our co. is a fun and friendly place where teamwork rules
We work hard and we reward hard work
Great things happen when we listen to our cust. and to each other
We strengthen our comm. one neighborhood at a time
Our doors are open
How are ethical issues handled? - Answer- By the highest level of management in the
branch or via Ethics Hotline which is monitored by the RVP, RHRM, RRM, RBM, GM,
GBM, GRM, and Group HR Manager.
Business Ethics Committee in the region - Answer- Regional Vice President (Shawn),
Regional HR Manager(Courtney, home city-Brandon, airport), Regional Risk
Manager(Katie Wallace), Regional Business Manager (Larry Pierre-Louis).
Business Ethics Committee at the group level - Answer- GM/VP (Daren Gottschalk),
Group Business Manager (Mike Long), Group Risk Manager (Monica Gammon), and
Group HR Manager(Karen Baker).
What do managers use to monitor employee hours? - Answer- Workbrain
BUSINESS MANAGEMENT SECTION - Answer-
What is included in the Month End Statement - Answer- Detail Revenue, Expenses, &
Profit
-Daily Rental Rev. & Expense Per Unit Analysis
-Operating Expenses per unit
-Net other expense per unit
Detailed Answers||A+ Solution guide
(Verified)
What are the core areas of the Employee Development and Retention Plan? - Answer-
Hiring, Onboarding, Employee Development, and Accountability.
What is the promotional process for MT's? - Answer- Take SET after 90 days. Take MQI
after 9 mo, submit Roadmaps 1-8, be in the top 50% atleast 2 months out of the last 4.
What is the promotional process for MA's? - Answer- Top 50% atleast 2 months out of
the last 4.
What is the promotional process for ABRM'S? - Answer- ESQI 3/6/12 mo respective to
time in position
What is the promotional process for BRM? - Answer- ESQI 3/6/12 mo respective to time
in position
How are interviews conducted? - Answer- Use standardized, behavioral interview
questions and complete interview grade sheet. There are 2-3 steps in interview process,
ensure promotion of Employee Referral Program.
New Hires - Answer- Begin on same day and attend regional new hire orientation. They
are strategically placed at branches to limit commute. Remain at initial branch for first 6
mo. and can move after 4 mo only if for Airport program.
What are the onboarding responsibilities of staff? - Answer- Area Manager- Take new
hire to lunch within first 5 days.
TA- Schedule new hire orientation, new hire training, and 45 day stay interview.
Talent Development- Enroll new hire in management dev., launchpad training, 15 day
follow-up.
BM- Invite new hire to any events, conduct "getting to know me" sheet and make aware
of training dates.
MT, MA, ABRM, BRM Reviews - Answer- Area meeting once a month. Ensure
employees complete all trainings (new hire, mgt. dev., pass SET, pass MQI, rookie
camp). Scheduled one-on-ones with BRM/ARM monthly to complete PDM's, create
goals for next month, SET/MQI prep, and help dev. support network.
How are ABM's developed? - Answer- Discuss reg. expec. at new ABM orientation.
ABM modules facilitated by Group TD. EOM meetings w/ reg. mgt. & dep. heads.
,Formal mentor program each year for new level 2. Monthly eval. completed by BRM
(goals, career consultation, marketing, & mentoring). Reviews due appear in workday
60 days in advance of review date for ABM to complete.
How are BRM's developed? - Answer- Discuss reg. expectations at new BRM
orientation. EOM meeting w/ reg. mgt. & dep. heads. Bi-weekly meetings w/ ARM
(goals, marketing, career consultation, & mentoring). Attend BRM working in St. Louis
(must debrief w/ ARM after). Reviews due appear in Workday 60 days in advance of
review date to complete. ARM must review rough draft, must be signed/complete w/
SMART goals by 20th each month. SEL's used to write reviews.
How do we ensure accountability? - Answer- RVP one on one with ARM/BRM on each
FT term, ARM monthly retention report, quarterly conference call w/ Darren and Karen
for ARM's under corp. avg., employee development scorecard, utilize stay surveys and
re-recruit employees.
What do you do if an employee is injured but it is not severe enough for 911? - Answer-
Use the C42 form to choose a provider, call HR and fill out the First Claims Report on
the HUB and submit within 24 hours of injury, returned signed C42 form to HR from
provider.
What is progressive discipline? - Answer- Used when all other efforts to improve an
employee's performance or behavior have failed. Designed to correct behavior
(Significant Event Logs document verbal conversations both pos. and neg.--> discipline
then escalates for formal write ups).
What is the Employee Development Scorecard? - Answer- (Monthly) ranking of
Managers in the core area (employee dev., cust. serv., growth, and profitability) of
employee development including reviews, SET/MQI passers, scheduling, roadmaps,
etc..
What are the core competencies that makes a quality MT? - Answer- Communication,
customer service, ethics/values, executing, flexibility, resilience, working with a team.
When are employees reviewed? - Answer- Level 2 and below are reviewed annually in
their anniversary month, Level 3 and above are reviewed at the end of every fiscal year.
Should receive monthly PDM's and/or coaching convos leading up to review.
What is the employee assistance program? - Answer- Free benefit program called
'Guidance Resources' that offers employee emotional support, legal guidance, work life
solutions, and financial resources. Employees are given 3 free sessions.
Who qualifies for FMLA? - Answer- Employees with a minimum 1 year of service and
1,250 hours
, Who qualifies for parental/adoption leave? - Answer- Employees with minimum 1 year
of service
Who qualifies for short term disability? - Answer- Full-time employees with minimum 2
years of service
How do managers utilize Workday? - Answer- Required to check 2x a day. Approve job
changes (transfers, promotions, location changes), compensation, managing employee
goals, performance reviews.
How do employees utilize Workday? - Answer- Onboarding, personal data changes,
managing goals, performance reviews, career profile updates, requesting LOA
What is the ETM Usage report? - Answer- Shows who is using ETM consistently
What are the Founding Values? - Answer- Our brands are the most valuable things we
own
Personal honesty and integrity are the foundation of our success
Customer service is our way of life
Our co. is a fun and friendly place where teamwork rules
We work hard and we reward hard work
Great things happen when we listen to our cust. and to each other
We strengthen our comm. one neighborhood at a time
Our doors are open
How are ethical issues handled? - Answer- By the highest level of management in the
branch or via Ethics Hotline which is monitored by the RVP, RHRM, RRM, RBM, GM,
GBM, GRM, and Group HR Manager.
Business Ethics Committee in the region - Answer- Regional Vice President (Shawn),
Regional HR Manager(Courtney, home city-Brandon, airport), Regional Risk
Manager(Katie Wallace), Regional Business Manager (Larry Pierre-Louis).
Business Ethics Committee at the group level - Answer- GM/VP (Daren Gottschalk),
Group Business Manager (Mike Long), Group Risk Manager (Monica Gammon), and
Group HR Manager(Karen Baker).
What do managers use to monitor employee hours? - Answer- Workbrain
BUSINESS MANAGEMENT SECTION - Answer-
What is included in the Month End Statement - Answer- Detail Revenue, Expenses, &
Profit
-Daily Rental Rev. & Expense Per Unit Analysis
-Operating Expenses per unit
-Net other expense per unit
