MQI Exam Answered Rated A+ Brand New!!!

MQI Exam Answered Rated A+ Brand New!!! Full time and Part time employee referral bonus - Answer- FT- $750 PT- $250 employee must complete 90 days Out of Group (Non GP36) bonus for FT, PT, MT - Answer- FT- $500 after 90 days PT- $100 after 90 days MT- $1000 after 90 days Management Trainee referral bonus - Answer- 1st- $1,000 2nd- $2,000 3rd- $3,000 employee must complete 120 days Requirement for MT hires - Answer- Bachelors Degree 6 months sales and cs or leadership or military exp Valid DL Satisfactory driving record (no accidents in past 3 years) Can work in US Requirements on a job posting - Answer- Company name Job title/ position Job description Qualifications EEOC disclosure Posted on State Unemployment website Interview Question Categ - Answer- General- past work (where have you worked?) Behavioral- determine reaction (What would you do in this situation?) Illegal- Personal info (Do you have kids? Are you married?) Equal opportunity categ - Answer- Gender Race Age Disability Religion Sexual Harassment - Answer- Verbal Non verbal Physical Visual (pics) Quid Pro Quo- one in power sexual favors in exchange for something pos Hostile work environ- results of sex harrassment Zero tolerance offenses - Answer- Violence Stealing Cheating Unethical/illegal/immoral behaviors Workers compensation claims - Answer- Employee gets hurt on the job (if customer gets hurt, that is a liability claim not workers comp) Work comp process - Answer- Check to make sure if everyone is safe. Need to call ambulance? Get statements from employee and any witnesses (get contact info too) Take pics of injury, location accident occurred, if applicable Fill out workers comp claim form Email completed form, pics and statements to HR generalist Expectation is we need to turn in the WCC form within 24 hours of the incident or of us being notified Approving time sheets in workbrain - Answer- Need to be checked and approved daily by managers. We want to catch errors then and there We want to make sure employees get paid directly, anything after 40 hours (sat-sun) Need to adjust employee time sheet - Answer- Screenshot wrong timesheet Talk with employee Forward the screenshot to HR so we know exactly what we did and have the proof in records Employee wants to start early - Answer- If employee comes in earlier than scheduled shift, they must ask a manager for permission to clock in early If employee comes in on time but 30 min to read newspaper - Answer- SEL, adjust their original clock in time, screenshot Steps to take if employee is not in dress code - Answer- 1 on 1 conversation Document with SEL Have emp clock out to go home and change into proper attire then come back to work Performance Management Process - Answer- Verbal warning ( record dates of these convos) Written Warning Final warning Suspension Termination SEL (Significant Event Log- used for reviews and training/coaching) Glass door - Answer- Website where current and past employee can rate a company Internal Career Opportunities - Answer- Company link to see internal job postings My Career - Answer- Where employees can explore the different business lines/career paths in our company, interview tips, etc. You Drive - Answer- Where employees can find more information on Benefits, Discounts, Payroll, etc. Benefits Central - Answer- Employees enroll for their elected benefits options and can make adjustments as needed Pulse App - Answer- EAN phone app that provides employees with industry and company news, career tips, etc. SOS - Answer- Show Observe Shape (aka process to train employees) Founding values - Answer- Customer service is our way of life Our doors are always open Personal honesty and integrity is our way of life Enterprise is a great place to work where team work rules We work hard and reward hard work O Mission statement - Answer- Take care of our customers and employees first and growth and profits will follow Ethics committee - Answer- Dan Schaberg Mags Hester Jason Haaskama Mark Cochrane Dixie Niemi Benefits- talk to someone that isn't your mgr, outside perspective 1-800 hotline and online