MQI EXAM ALL QUESTIONS AND
CORRECT ANSWERS|ALREADY
GRADED A+
Op & Goal - Answer- 210
IPC - Break Even
Average daily rate goal - Answer- 32
conversion process - Answer- - Contact area manager.
- Attempt to contact renter.
- Order and work skip trace.
Holding Costs - Answer- Anything associated with owing a vehicle.
- depreciation
- tax and license fees
- liability insurance
what are the different terminations? what documentation is involved? What is Utah law
for final par/checks? - Answer- -Voluntary
● two weeks notice (no require)
● employee gets paycheck on regular pay cycle.
- Involuntary
● fired for breaking code of conduct. (Illigal)
● have negative CDLs and memos documentating actions leading up to termination. -
final check within 24 hours.
what is the process with negative CDLs and memo? for termination - Answer- - Steps
• One training CDL
• Two Negative CDLs
• Two memos
• Termination
Emerald Club benefits - Answer- • Counter bypass
• No wait on returns
• Chose car and pay for ICAR
8 steps plan - Answer- - perform excellent behaviors
- preparation
- car cleanliness
- transaction time to rent
- follow up calls and thank you calls
- 3 critical questions
, - problem resolution + 1
- invitation to return using a business card
What is mandatory hold? - Answer- Recalls (car on fire thought process)
How do you control uninsured loss? - Answer- - proper underwriting
- proper twist
- call backs
- safe lot and vehicles
- safe driving
6 core competencies - Answer- - customer service
- communication skills
- leadership
- work ethic
- sales
- flexibility
Business rental requirements - Answer- -Local
• $ 1,000 per month or 15-20 days per month
• $ 125,000 per year
A.R Terms - Answer- Net 30 days
• Have 30 days from when contract closes.
• Hits bad debt at 90 days mark
Direct Costs - Answer- -Depreciation
- Tax and licensing
- Interest
- Comp and Collision
- Fuel
What is the CEC?, Who is in it?, What are the three goals of the CEC? - Answer- -
Compliance and Ethics Committee.
• Neil Hafer
• Ed Fowler
• Down Atlis
• Brian Church
1 to provide a comfortable workplace by training.
2 Creating awareness
3 Providing Avenues to report issues.
MT interview process - Answer- - phone screening
- meet recruiter in person
- branch observation
- Area/branch manager interview
CORRECT ANSWERS|ALREADY
GRADED A+
Op & Goal - Answer- 210
IPC - Break Even
Average daily rate goal - Answer- 32
conversion process - Answer- - Contact area manager.
- Attempt to contact renter.
- Order and work skip trace.
Holding Costs - Answer- Anything associated with owing a vehicle.
- depreciation
- tax and license fees
- liability insurance
what are the different terminations? what documentation is involved? What is Utah law
for final par/checks? - Answer- -Voluntary
● two weeks notice (no require)
● employee gets paycheck on regular pay cycle.
- Involuntary
● fired for breaking code of conduct. (Illigal)
● have negative CDLs and memos documentating actions leading up to termination. -
final check within 24 hours.
what is the process with negative CDLs and memo? for termination - Answer- - Steps
• One training CDL
• Two Negative CDLs
• Two memos
• Termination
Emerald Club benefits - Answer- • Counter bypass
• No wait on returns
• Chose car and pay for ICAR
8 steps plan - Answer- - perform excellent behaviors
- preparation
- car cleanliness
- transaction time to rent
- follow up calls and thank you calls
- 3 critical questions
, - problem resolution + 1
- invitation to return using a business card
What is mandatory hold? - Answer- Recalls (car on fire thought process)
How do you control uninsured loss? - Answer- - proper underwriting
- proper twist
- call backs
- safe lot and vehicles
- safe driving
6 core competencies - Answer- - customer service
- communication skills
- leadership
- work ethic
- sales
- flexibility
Business rental requirements - Answer- -Local
• $ 1,000 per month or 15-20 days per month
• $ 125,000 per year
A.R Terms - Answer- Net 30 days
• Have 30 days from when contract closes.
• Hits bad debt at 90 days mark
Direct Costs - Answer- -Depreciation
- Tax and licensing
- Interest
- Comp and Collision
- Fuel
What is the CEC?, Who is in it?, What are the three goals of the CEC? - Answer- -
Compliance and Ethics Committee.
• Neil Hafer
• Ed Fowler
• Down Atlis
• Brian Church
1 to provide a comfortable workplace by training.
2 Creating awareness
3 Providing Avenues to report issues.
MT interview process - Answer- - phone screening
- meet recruiter in person
- branch observation
- Area/branch manager interview
