MQI Exam Questions And All Correct Detailed Answers Verified Rated A+

MQI Exam Questions And All Correct Detailed Answers Verified Rated A+ Founding Value #1 - Answer- Our brand is the most valuable thing we own. Founding Value #2 - Answer- Personal honesty and integrity are the foundation of our success. Founding Value #3 - Answer- Customer service is our way of life. Founding Value #4 - Answer- Our company is a fun and friendly place where teamwork rules. Founding Value #5 - Answer- We work hard and reward hard work. Founding Value #6 - Answer- Great things happen when we listen to our customers and each other. Founding Value #7 - Answer- We strengthen our communities one neighborhood at a time. Founding Value #8 - Answer- Our doors are always open. Core Area 1 - Answer- ESQI what does ESQI mean? - Answer- Enterprise service quality index Core Area 2 - Answer- Growth Core Area 3 - Answer- Employee development Core Area 4 - Answer- Profit What is ESQI? - Answer- the measurement of how customers rate the service they have received when using Enterprise. What is the Mission Statement? - Answer- To be the best transportation service provider in the world, to exceed our customers' expectations for service, quality and value, to provide our employees with a great place to work and to serve our communities as a committed corporate citizen. How do you calculate Assistant Manager Commission? - Answer- # of units x net profit x commission % What is onboarding? - Answer- Specific plan for every new hire What is the plan for onboarding? - Answer- Discovering where you want to go in Enterprise What is employee development? - Answer- proper onboarding, consistent feedback, nonstop training Why is employee development important? - Answer- progressive discipline and positive reinforments what the corporate retention goal? - Answer- 75% what is the area retention goal? - Answer- 77% what is the region retention goal? - Answer- 74% why is retention important? - Answer- it protects our brand, attracts the best candidates, and is cost effective what is harassment in the work place? - Answer- any unwanted conduct with the purpose/effect of violating the dignity of a person and creating a hostile environment what is visual harassment? - Answer- magazines, calendars, posters, cartoons, drawings, or pictures of a sexual, racial or ethnic nature what is physical harassment? - Answer- unwelcome touching, standing close or brushing up against a person what is non-verbal harassment? - Answer- looking a person "up and down", or staring in a hostile manner, facial expressions, gestures with hand or through body movements what is verbal harassment? - Answer- slurs, vulgar language, derogatory name calling, comments about appearance, inappropriate jokes, demeaning comments, remarks about someone's personal life what is your responsibility as a manager when it comes to harassment? - Answer- take every allegation seriously and sincerely what is the fraternization policy? - Answer- dating isn't prohibited but must be reported. someone in a position of power cannot supervise someone they're dating or they've dated what is the process to report harassment? - Answer- take immediate and appropriate actions, notify HR and senior management, conduct investigations and follow up