MQT & MQI- enterprise (Actual) Exam Graded A+

MQT & MQI- enterprise (Actual) Exam Graded A+ basic company history - Answer- - founded in 1957 - founder is jack taylor - began operations in st louis missouri in the basement of a cadillac dealership -heartland group began in october 1992 what is the jack taylor founding values award? - Answer- an award that honors the operating groups who truly live the company's founding values 8 founding values (WECOGPOW) - Answer- 1- we work hard... and we reward hard work 2- enterprise is a fun and friendly place where teamwork rules 3- customer service is our way of life 4- our brands are the most valuable things we own 5- great things happen when we listen... to our customers and to each other 6- personal honesty and integrity are the foundation of our success 7- our doors are open 8-we strengthen our communities one neighborhood at a time what business lines of enterprise holdings are located in group 62? there is 8 - Answer- -national -alamo -truck rental -car sales -commute with enterprise -enterprise car share -enterprise car rental -fleet management what states make up group 62? - Answer- iowa, downstate illinois, easter nebraska, and eastern south dakota what is group 62's policy for renting to employees and family members? - Answer- -must be rented through -vehicle and truck rental are available what are EEO policies? - Answer- Equal Employment Opportunity- does not discriminate what is fraternization? - Answer- term used to describe improper personal and business relationship among employees. Supervisors and managers must refrain from developing personal relationships with employees that report to them What is FMLA and when are you eligible? - Answer- Family Medial Leave Act- eligible for bonding leave, serious health condition leave, leave to care for a family member with a serious health condition, active duty leave what constitutes sexual harassment? - Answer- Unwelcomed sexual advances, sexual favors, and other physical, verbal or visual conduct. importance of scheduling and how many hours employees should work - Answer- -about 48 hours a week -important to have work life balance/quality how do you ensure your employees are working the target amount of hours? - Answer- constantly monitor OT and hours how can a manager affect employee retention in the branch and why is it important? - Answer- monitoring hours, constant training and retention confidentiality policies - Answer- can be shared to third parties if there is any question of someone's safety, rights, or public -any company financial reporting, statements, bmi numbers, matrix, training manuals, etc. how do vacation and choice time days' work? - Answer- choice time days will carry over before any remaining action days, can carry up to 5 days from the previous year, get additional 7 vacation days on annual year anniversary What is EAP? - Answer- Employee Assistance Program- may subsidize the tuition costs of particular courses up to $3,000 per year for full time employees if the courses relate to the job responsibilities. how can you impact your personnel expense as a manager? - Answer- monitoring hours, OT, and MAs and MTs how does our interviewing process work? - Answer- it should take one week -phone screening -in person w/ recruiting -branch observation -area/branch manager -group rental manager (GRM) -background check what steps do you take when an employee terminates? - Answer- Letter of resignation what are the 6 core competencies we look for when hiring an MT or an Intern? - Answer- 1-customer service 2-communication skills 3-leadership 4-work ethic 5-sales 6-flexibility how much do you earn for a full-time employee referral and when do you receive the bonus? - Answer- full-time hire- $500 bonus if the employee completes 90 days of service part-time hire- $100 bonus if the employee completes 90 days of service 7 point inspection - Answer- 1-damage evaluator 2-trunk inspection/tire 3- catcher stance at each part of the corner of vehicles 4-clock wise 5-roof 6-tires 7-wipers what is the minimum tread depth for tires? why is it beneficial to rotate tires? - Answer- 4/32nds (showing any red on the treat depth gauge), so the tread depth is consistent why is it important to complete LOFRs when flagged by USG? - Answer- keep the cars condition in good shape, resale value, flip amount where do you log maintenance completed and when safety recalls are completed? - Answer- unit services what is a PO and who authorizes it and why - Answer- Purchase Order- people who have a direct bill will authorize the billing with a PO or a billing number. what is LPU? what are your branch's collision reserves? - Answer- Loss Per Unit, loss to a vehicles in a revenue marking state. DX/VX