MGTS 3301 EXAM 1 QUESTIONS AND
ANSWERS 100% PASS
Operations + supply chain management involves: - ANSWER - Product design
- Purchasing
- Manufacturing
- Service operations
- Logistics
- Distribution
Success of operations + supply chain management depends on: - ANSWER - Strategy
- Processes to deliver products and services
- Analytics to support the decisions needed to manage the firm
STRATEGY PROCESSES ANALYTICS
Operations and Supply Chain Management (OSCM) - ANSWER The design, operation,
and improvement of the systems that create and deliver the firm's primary products and
services
Concerned with the management of the entire production/delivery system
Operations - ANSWER Manufacturing and services processes used to transform
resources into products, can be physical products or intangible services
Supply Chain - ANSWER Processes that move information and material to and from the
firm
Operations and Supply Chain Management Process Activities - ANSWER Planning
Sourcing
, Making
Delivering
Returning
Planning - ANSWER Processes needed to operate an existing supply chain
Sourcing - ANSWER selection of suppliers that will deliver the goods and services
needed to create the firm's products
Making - ANSWER Producing the major product or service
Delivering - ANSWER Logistic processes such as selecting carriers, coordinating the
movement of goods and information, and collecting payments from customers
Returning - ANSWER Receiving worn-out, excess, and/or defective products back from
customers
Goods - ANSWER Tangibles
Less interaction with customers
Often homogeneous (alike)
Not perishable - can be inventoried
Pure Goods - ANSWER Products that do not include any services.
Low-margin commodity business.
Core Goods - ANSWER Provide a significant service component.
ANSWERS 100% PASS
Operations + supply chain management involves: - ANSWER - Product design
- Purchasing
- Manufacturing
- Service operations
- Logistics
- Distribution
Success of operations + supply chain management depends on: - ANSWER - Strategy
- Processes to deliver products and services
- Analytics to support the decisions needed to manage the firm
STRATEGY PROCESSES ANALYTICS
Operations and Supply Chain Management (OSCM) - ANSWER The design, operation,
and improvement of the systems that create and deliver the firm's primary products and
services
Concerned with the management of the entire production/delivery system
Operations - ANSWER Manufacturing and services processes used to transform
resources into products, can be physical products or intangible services
Supply Chain - ANSWER Processes that move information and material to and from the
firm
Operations and Supply Chain Management Process Activities - ANSWER Planning
Sourcing
, Making
Delivering
Returning
Planning - ANSWER Processes needed to operate an existing supply chain
Sourcing - ANSWER selection of suppliers that will deliver the goods and services
needed to create the firm's products
Making - ANSWER Producing the major product or service
Delivering - ANSWER Logistic processes such as selecting carriers, coordinating the
movement of goods and information, and collecting payments from customers
Returning - ANSWER Receiving worn-out, excess, and/or defective products back from
customers
Goods - ANSWER Tangibles
Less interaction with customers
Often homogeneous (alike)
Not perishable - can be inventoried
Pure Goods - ANSWER Products that do not include any services.
Low-margin commodity business.
Core Goods - ANSWER Provide a significant service component.
