NCOM 1000 FINAL EXAM
What effect does communication have on our social needs - CORRECT ANSWER-
Communication is the principle way relationships are created
What effect does communication have on our practical needs - CORRECT ANSWER-
Communication is an essential part of effectiveness in many situations ( being able to
tell people what you need, want - listening to what others need or want)
What are the five principles of communication? - CORRECT ANSWER-1) transactional
2) intentional/unintentional
3) content & relational
4) irreversible
5) unrepeatable
Describe the first principle of communication: transactional - CORRECT ANSWER-
Depends on the involvement of the partner, a dynamic process with a degree of mutual
influence - give and take
Describe the second principle of communication: intentional/unintentional - CORRECT
ANSWER-Some communication is deliberate, and sometimes we overhear others
talking around us
Describe the third principle of communication: content & relational - CORRECT
ANSWER-Paying attention to the topic is influenced by how I feel about it and he
person I'm talking with
Describe the fourth principle of communication: irreversible - CORRECT ANSWER-
Cannot take back what has been said but further explanation can help clear up
confusion
Describe the fifth principle of communication: unrepeatable - CORRECT ANSWER-Both
sender & receiver change with communication making it impossible to reappear the
same message twice
Common communication misconceptions (4) - CORRECT ANSWER-- not all
communication seeks understanding
- more communication is not always better
- communication will solve all problems
- effective communication is not a natural ability
Quantitative - CORRECT ANSWER-Any interaction between two people or more
,Qualitative - CORRECT ANSWER-When people treat each other as unique individuals,
regardless of context or the amount of people involved
Pros of computer mediated communication (3) - CORRECT ANSWER-- allows people
who tend to be more shy interact more
- you can chose whether or not to respond
- allows you to communicate easier demographically
Cons of computer mediated communication (2) - CORRECT ANSWER-- greater chance
of misunderstanding, lacks emotion
- once it's on the internet you can't take it off
Characteristics of competent communication: (7) - CORRECT ANSWER-- large
repertoire of skills
- adaptability
- ability to perform skillfully
- involvement
- empathy and perspective
taking
- cognitive complexity
- self-monitoring
What is self-concept? - CORRECT ANSWER-A relatively stable set of perceptions I
hold of myself
What is self-esteem? - CORRECT ANSWER-How I feel about myself and my abilities to
achieve my goals
What is self-control? - CORRECT ANSWER-Aka self regulation - how well I can change
my thoughts, emotions, moods, impulses or performances in order to achieve my goal
or meet a social/cultural expectation
When does the development of self-concept begin? - CORRECT ANSWER-6-7 months
of age
Why do we communicate? (3) - CORRECT ANSWER-- to gain a new perspective
- to achieve our desired outcomes
- to improve our skills
What effect does communication have on our physical needs? - CORRECT ANSWER--
communication is so important that it's presence or absence affects our health
- it is important to be able to talk things out
- personal communication is essential to our needs
, What effect does communication have on our identity - CORRECT ANSWER-
Communication helps us learn who we are, identity comes from the way we interact with
people
No compunction = no sense of identity
Development of self-concept: reflected appraisals - CORRECT ANSWER-The theory
that a persons self-concept matches the way the person believes others regard him/her
Requirements of reflected appraisal (4) - CORRECT ANSWER-1) Competence
2) Highly personal
3) Reasonable
4) Consistent and numerous
Development of self-concept: social comparisons - CORRECT ANSWER-An evaluation
of oneself by way of comparison to others
Development of self-concept: language & identity (2) - CORRECT ANSWER-Language
has implications for shaping the way we think & feel about ourselves - those who don't
speak the dominant language may feel like an "out-group"
- labels that members of a co-culture use to define themselves can both reflect & help
define their sense of identity
Development of self-concept: culture values & norms (2) - CORRECT ANSWER-
Members of an individualistic culture view their primary responsibility as helping
themselves - others of a collective culture feel loyalties & obligations to an "in-group"
- there are several cultural values that shape our identity &a perceptions of others - they
can influence thoughts & feelings
Characteristics of self-concept: subjectivity - CORRECT ANSWER-The way you see
yourself may be different than how others do - consider obsolete information, mood, and
distorted feedback
Characteristics of self-concept: flexibility - CORRECT ANSWER-Depending on certain
situations and the people around us we tend to change the way we act - and these
changes affect our self-esteem
Characteristics of self-concept: resistance to change - CORRECT ANSWER-The
tendency to resist revision of our self-perception is strong
- once we fasten onto a self-concept the tendency is to seek out people/info to confirm it
Self-fulfilling prophecy - CORRECT ANSWER-The way self-concept influences the
personality, how we see ourselves in the present and future behaviour and that of
others
What effect does communication have on our social needs - CORRECT ANSWER-
Communication is the principle way relationships are created
What effect does communication have on our practical needs - CORRECT ANSWER-
Communication is an essential part of effectiveness in many situations ( being able to
tell people what you need, want - listening to what others need or want)
What are the five principles of communication? - CORRECT ANSWER-1) transactional
2) intentional/unintentional
3) content & relational
4) irreversible
5) unrepeatable
Describe the first principle of communication: transactional - CORRECT ANSWER-
Depends on the involvement of the partner, a dynamic process with a degree of mutual
influence - give and take
Describe the second principle of communication: intentional/unintentional - CORRECT
ANSWER-Some communication is deliberate, and sometimes we overhear others
talking around us
Describe the third principle of communication: content & relational - CORRECT
ANSWER-Paying attention to the topic is influenced by how I feel about it and he
person I'm talking with
Describe the fourth principle of communication: irreversible - CORRECT ANSWER-
Cannot take back what has been said but further explanation can help clear up
confusion
Describe the fifth principle of communication: unrepeatable - CORRECT ANSWER-Both
sender & receiver change with communication making it impossible to reappear the
same message twice
Common communication misconceptions (4) - CORRECT ANSWER-- not all
communication seeks understanding
- more communication is not always better
- communication will solve all problems
- effective communication is not a natural ability
Quantitative - CORRECT ANSWER-Any interaction between two people or more
,Qualitative - CORRECT ANSWER-When people treat each other as unique individuals,
regardless of context or the amount of people involved
Pros of computer mediated communication (3) - CORRECT ANSWER-- allows people
who tend to be more shy interact more
- you can chose whether or not to respond
- allows you to communicate easier demographically
Cons of computer mediated communication (2) - CORRECT ANSWER-- greater chance
of misunderstanding, lacks emotion
- once it's on the internet you can't take it off
Characteristics of competent communication: (7) - CORRECT ANSWER-- large
repertoire of skills
- adaptability
- ability to perform skillfully
- involvement
- empathy and perspective
taking
- cognitive complexity
- self-monitoring
What is self-concept? - CORRECT ANSWER-A relatively stable set of perceptions I
hold of myself
What is self-esteem? - CORRECT ANSWER-How I feel about myself and my abilities to
achieve my goals
What is self-control? - CORRECT ANSWER-Aka self regulation - how well I can change
my thoughts, emotions, moods, impulses or performances in order to achieve my goal
or meet a social/cultural expectation
When does the development of self-concept begin? - CORRECT ANSWER-6-7 months
of age
Why do we communicate? (3) - CORRECT ANSWER-- to gain a new perspective
- to achieve our desired outcomes
- to improve our skills
What effect does communication have on our physical needs? - CORRECT ANSWER--
communication is so important that it's presence or absence affects our health
- it is important to be able to talk things out
- personal communication is essential to our needs
, What effect does communication have on our identity - CORRECT ANSWER-
Communication helps us learn who we are, identity comes from the way we interact with
people
No compunction = no sense of identity
Development of self-concept: reflected appraisals - CORRECT ANSWER-The theory
that a persons self-concept matches the way the person believes others regard him/her
Requirements of reflected appraisal (4) - CORRECT ANSWER-1) Competence
2) Highly personal
3) Reasonable
4) Consistent and numerous
Development of self-concept: social comparisons - CORRECT ANSWER-An evaluation
of oneself by way of comparison to others
Development of self-concept: language & identity (2) - CORRECT ANSWER-Language
has implications for shaping the way we think & feel about ourselves - those who don't
speak the dominant language may feel like an "out-group"
- labels that members of a co-culture use to define themselves can both reflect & help
define their sense of identity
Development of self-concept: culture values & norms (2) - CORRECT ANSWER-
Members of an individualistic culture view their primary responsibility as helping
themselves - others of a collective culture feel loyalties & obligations to an "in-group"
- there are several cultural values that shape our identity &a perceptions of others - they
can influence thoughts & feelings
Characteristics of self-concept: subjectivity - CORRECT ANSWER-The way you see
yourself may be different than how others do - consider obsolete information, mood, and
distorted feedback
Characteristics of self-concept: flexibility - CORRECT ANSWER-Depending on certain
situations and the people around us we tend to change the way we act - and these
changes affect our self-esteem
Characteristics of self-concept: resistance to change - CORRECT ANSWER-The
tendency to resist revision of our self-perception is strong
- once we fasten onto a self-concept the tendency is to seek out people/info to confirm it
Self-fulfilling prophecy - CORRECT ANSWER-The way self-concept influences the
personality, how we see ourselves in the present and future behaviour and that of
others
