Sterile Processing: Chapter 18 Study
Guide
1. Nurses, physicians and other professionals working in
Internal a healthcare facility are customers of sterile
processing.
2. identifies and resolves work-related Process
improvement
problems.
3. is defined as the consistent delivery and
of products and services according to established delivering
stan- dards. near-
perfect
4. The must be the center of evert products
quality concern. and
services is
5. The process looks backward at an called
event to identify the root cause and help .
prevent it from reoccurring.
7.
6. The quality process that focuses on developing is an
1/
5
, Sterile Processing: Chapter 18 Study
Guide
international standard used by participating
organizations to help ensure their quality Quality
management system is effective.
8. The act of granting authority to employees to
make decisions within their areas responsibility
is called Patient
.
9. A series of work activities that produces or Root Cause Analysis
service is called a .
Six Sigma
ISO 9000
Empowerment
Work Process
10. Sentinel event
2/
5
Guide
1. Nurses, physicians and other professionals working in
Internal a healthcare facility are customers of sterile
processing.
2. identifies and resolves work-related Process
improvement
problems.
3. is defined as the consistent delivery and
of products and services according to established delivering
stan- dards. near-
perfect
4. The must be the center of evert products
quality concern. and
services is
5. The process looks backward at an called
event to identify the root cause and help .
prevent it from reoccurring.
7.
6. The quality process that focuses on developing is an
1/
5
, Sterile Processing: Chapter 18 Study
Guide
international standard used by participating
organizations to help ensure their quality Quality
management system is effective.
8. The act of granting authority to employees to
make decisions within their areas responsibility
is called Patient
.
9. A series of work activities that produces or Root Cause Analysis
service is called a .
Six Sigma
ISO 9000
Empowerment
Work Process
10. Sentinel event
2/
5
