TEST BANK For Operations and Supply Chain Management, 17th Edition by (F. Robert Jacobs, 2024), Verified Chapters 1 - 22, Complete Newest Version, ISBN10: 1265071276 | ISBN13: 9781265071271

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,Chapter 01 Test Bank Static qy qy qy qy




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB:qyAnalyticalqyThinking
Blooms:qyRemembe
rq y Difficulty:qy1qy
Easy
LearningqyObjective:qy01-
04qyEvaluateqytheqyefficiencyqyofqyaqyfirm.q y T
opic:qyEfficiency,qyEffectiveness,qyandqyValue

3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management ter
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ms, we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. T
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he doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB:qyAnalyticalqyThinking
Blooms:qyAnalyz
eq y Difficulty:qy2qyMe
dium
LearningqyObjective:qy01-
04qyEvaluateqytheqyefficiencyqyofqyaqyfirm.q y T
opic:qyEfficiency,qyEffectiveness,qyandqyValue

4. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most val
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy

ue. These are different things.
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AACSB:qyAnalyticalqyThinkin
gq y Blooms:qyUnderst
andq y Difficulty:qy2qy
Medium
LearningqyObjective:qy01-
04qyEvaluateqytheqyefficiencyqyofqyaqyfirm.q y T
opic:qyEfficiency,qyEffectiveness,qyandqyValue




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Copyrightqy©2021qyMcGraw-
HillqyEducation.qyAllqyrightsqyreserved.qyNoqyreproductionqyorqydistributionqywithoutqytheqypriorqywrittenqyconsentqyofqyMcGraw-HillqyEducation.

, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at th
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy

e customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effe
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ctive, though, means minimizing the amount of time customers need to wait in line.
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AACSB:qyAnalyticalqyThinkin
gq y Blooms:qyUnderst
andq y Difficulty:qy2qy
Medium
LearningqyObjective:qy01-
04qyEvaluateqytheqyefficiencyqyofqyaqyfirm.q y T
opic:qyEfficiency,qyEffectiveness,qyandqyValue

6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that creat
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e and deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and d
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eliver the firm's primary products and services.
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AACSB:qyAnalyticalqyThinking
Blooms:qyRemembe
rq y Difficulty:qy1qy
Easy
LearningqyObjective:qy01-01qyIdentifyqytheqyelementsqyofqyoperationsqyandqysupplyqychainqymanagement.qy(OSCM)
Topic:qyWhatqyIsqyOperationsqyandqySupplyqyChainqyManagement?

7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB:qyAnalyticalqyThinking
Blooms:qyRemembe
rq y Difficulty:qy1qy
Easy
LearningqyObjective:qy01-
04qyEvaluateqytheqyefficiencyqyofqyaqyfirm.q y T
opic:qyEfficiency,qyEffectiveness,qyandqyValue

8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict be
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tween the two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB:qyAnalyticalqyThinking
Blooms:qyAnalyz
eq y Difficulty:qy1qy
Easy
LearningqyObjective:qy01-
04qyEvaluateqytheqyefficiencyqyofqyaqyfirm.q y T
opic:qyEfficiency,qyEffectiveness,qyandqyValue




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Copyrightqy©2021qyMcGraw-
HillqyEducation.qyAllqyrightsqyreserved.qyNoqyreproductionqyorqydistributionqywithoutqytheqypriorqywrittenqyconsentqyofqyMcGraw-HillqyEducation.