FBLA Hospitality Management
Study online at https://quizlet.com/_cw9jc
1. advertising any paid form of nonpersonal presentation and promotion of ideas, goods,
or services by an identified sponsor
2. aesthetic pollution the spoiling or contamination of the natural beauty and features of an
enviorment, due to poor planning and design of tourism projects
3. AIDA model a framework for creating an advertising message that that gets Attention,
holds Interest, stimulates Desire, and acheives Action
4. amateur sports athletic activities and competitions for athletes who do not get paid.
5. Amtrak a company that operates a railroad system with combined passenger and
rail service throughout the continental United States
6. apprenticeship an educational, hands-on exspirience working in an established buisness
under the guidance of a skilled worker.
7. average daily rate a rate based on total sales for the day divided by the total number of sold
(ADR) rooms.
8. back of the house the area in a hospitality establishment that guests usually do not view,
including all areas responsible for food quality and production, such as the
kitchen and recieving, office, and storage areas
9. back of the house the area in a lodging facility where support services take place which guests
(lodging) usually do not view
10. bed-and-breakfasts small unique inns that offer a full breakfast with a night's stay
(B&Bs)
11. behavioristics Statistics about consumers based on their knowledge, attitudes, use, or
response to a product
12. benefit a feature advantage of a product
, FBLA Hospitality Management
Study online at https://quizlet.com/_cw9jc
13. buisness travel travel for the sole purpose of conducting and individuals or companys
buisness
14. buisness-to-buis- the type of selling whereby one buisness sells goods or services to another
ness selling buisness
15. buying signals verbal or nonverbal signs of a customer's readiness to buy
16. career plan a written statement of career goals and the necessary steps to acheive them
17. certification an authorization stating that one has fulfilled the requirements for practicing
in a feild or career
18. chain a type of buisness that has more thatn one location with the same name
under the same ownership
19. channel of distribu- the path a travel product takes from producer to the consumer, or traveler
tion
20. changeability a condition of being subject to change or alteration
21. charter tour a tour in which a tour operator buys all the seats on an airplane, train, or bus
and resells them to travelers
22. commercial recre- any recreational activity for which a guest pays a fee
ation
23. commercial site an establishment, such as a restaurant, where a food-and-beverage busi-
ness competes for customers
24. commission a fee or payment based on a percentage of products sold
25. compensation a form of payment that may include wages, benefits, and/ or incentives in
return work.
Study online at https://quizlet.com/_cw9jc
1. advertising any paid form of nonpersonal presentation and promotion of ideas, goods,
or services by an identified sponsor
2. aesthetic pollution the spoiling or contamination of the natural beauty and features of an
enviorment, due to poor planning and design of tourism projects
3. AIDA model a framework for creating an advertising message that that gets Attention,
holds Interest, stimulates Desire, and acheives Action
4. amateur sports athletic activities and competitions for athletes who do not get paid.
5. Amtrak a company that operates a railroad system with combined passenger and
rail service throughout the continental United States
6. apprenticeship an educational, hands-on exspirience working in an established buisness
under the guidance of a skilled worker.
7. average daily rate a rate based on total sales for the day divided by the total number of sold
(ADR) rooms.
8. back of the house the area in a hospitality establishment that guests usually do not view,
including all areas responsible for food quality and production, such as the
kitchen and recieving, office, and storage areas
9. back of the house the area in a lodging facility where support services take place which guests
(lodging) usually do not view
10. bed-and-breakfasts small unique inns that offer a full breakfast with a night's stay
(B&Bs)
11. behavioristics Statistics about consumers based on their knowledge, attitudes, use, or
response to a product
12. benefit a feature advantage of a product
, FBLA Hospitality Management
Study online at https://quizlet.com/_cw9jc
13. buisness travel travel for the sole purpose of conducting and individuals or companys
buisness
14. buisness-to-buis- the type of selling whereby one buisness sells goods or services to another
ness selling buisness
15. buying signals verbal or nonverbal signs of a customer's readiness to buy
16. career plan a written statement of career goals and the necessary steps to acheive them
17. certification an authorization stating that one has fulfilled the requirements for practicing
in a feild or career
18. chain a type of buisness that has more thatn one location with the same name
under the same ownership
19. channel of distribu- the path a travel product takes from producer to the consumer, or traveler
tion
20. changeability a condition of being subject to change or alteration
21. charter tour a tour in which a tour operator buys all the seats on an airplane, train, or bus
and resells them to travelers
22. commercial recre- any recreational activity for which a guest pays a fee
ation
23. commercial site an establishment, such as a restaurant, where a food-and-beverage busi-
ness competes for customers
24. commission a fee or payment based on a percentage of products sold
25. compensation a form of payment that may include wages, benefits, and/ or incentives in
return work.
