PMT 105 TEST PREP QUESTIONS WITH CORRECT ANSWERS

PMT 105 TEST PREP QUESTIONS
WITH CORRECT ANSWERS

Barriers to effective communication - Answer- A) Low trust/high concern - limits info.
Retention to 15%-20%

B) Cognitive Dissonance- why people get upset when beliefs are challenged

3 C's of Crisis communication - Answer- Candor- be honest

Concern- show emotional empathy

Courage- don't hide

Developing your message - Answer- • Use sound bites 7-12 words
• Bridging- a smooth transition from interviewers question to message

3 " I's" Approach - Answer- Image - perspective

Impression- first impression

Integrity- actions speak louder than words

7 DEADLY SINS OF CRISIS COMMUNICATION - Answer- -Unpreparedness

-Absence

-Ignorance

-Silence

-Distance

-Fabrication

-Naiveté

Unpreparedness - Answer- " It Can't Happen " Syndrome

Absence - Answer- Not being able on site immediately

, 4 Steps of communication process - Answer- 1. formulate
2. hear
3. interpret
4. feedback

Delivery Technique - Answer- -Articulation
-Speaking Clearly
-Rate of speech
-Inflection
-Force
-VEGA
-Grammar
-Question

Articulation - Answer- speech you can understand

Speaking Cleary - Answer- Avoid using slang

Rate of speech - Answer- using 125-150 wpm

Inflection - Answer- Rise and fall

Force - Answer- -Conviction
-vitality
-Strength

VEGA - Answer- Voice

Eye contact

Gestures

Attitude

Voice - Answer- Use simple words

Eye contact - Answer- Most influential

Gestures - Answer- -purposeful

-random

-distracting

Attitude - Answer- Most important trait